Carrie Howard
Carrie Howard at Salerno Duane Ford

Carrie Howard | Page 9

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
98 Reviews
5.0

98 Reviews

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98 Reviews of Carrie Howard

September 25, 2023

Dealership Rating
Employee Rating

Told me I probably didn’t have the issue my lights were indicating. Gave me my options and chose to be safe and have it checked out. In the end, they about 50% off the diagnostic bill for me. That’s wh More

by IRONSJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Salerno Duane Ford responded

Thank you so much for sharing your experience! We are happy to hear that we were able to help you out, and that you enjoyed your experience. Appreciate the feedback and your business!

September 23, 2023

Dealership Rating
Employee Rating

Pleased with professionalism and politeness. Previous dealership left me feeling they were not honest and gave me the "bums rush". More

by cozzolina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 22, 2023

Dealership Rating
Employee Rating

Tank you Carrie and your team for making the service stress free. I will be back. Thanls More

by ocf753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Salerno Duane Ford responded

It was our pleasure! Thanks for the 5 star review!

August 14, 2023

Dealership Rating
Employee Rating

Carrie was wonderful and extremely accommodating. Very attentive and always got right back to us. More

by tonypereira92
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

August 08, 2023

Dealership Rating
Employee Rating

Satisfied from the appointment scheduling to my car service! Will definitely return there with no hesitation. More

by atoure07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Salerno Duane Ford responded

Looking forward to working with you again in the future!!

August 08, 2023

Dealership Rating
Employee Rating

Carrie is an exceptional service advisor. She communicates effectively and calls in a timely manner with status and details. Her excellent demeanor and cheer last until the workday ends. Kudo More

by coachgalant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro , Andreas Ayaya

June 12, 2023

Dealership Rating
Employee Rating

Customer service representatives were extremely helpful. They went above and beyond and helped resolve an issue with my extended warranty. More

by Patrickxedwards
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

June 07, 2023

Dealership Rating
Employee Rating

The dealer is always helpful and tries to find ways to help with the costs to the customer. More

by arod1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 05, 2023

Dealership Rating
Employee Rating

Customer service always very friendly and helpful…Heather is so knowledgeable, and certainly makes visits simple. Thank you, Susan miller More

by SUSANMILLER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

June 01, 2023

Dealership Rating
Employee Rating

Excellent service. Easy and convenient to schedule; friendly staff and kept me informed of progress. Shuttle service is a major plus More

by rcalbertalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich - service mgr - outstanding customer care

Jun 07, 2023

Salerno Duane Ford responded

Thank you so much for sharing your experience! We love that you find our service department to be so easy and convenient. Happy to help!

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