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Carroll Chester
Carroll Chester
Parts Specialist
BMW of Silver Spring
3211 Automobile Boulevard
Silver Spring, MD 20904
14 Reviews
14 Reviews
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14 Reviews of Carroll Chester
March 04, 2026
Great Service. Lovely buying experience. Ron and the entire team took really good care of me!!! Highly recommend!! Lovely buying experience. Ron and the entire team took really good care of me!!! Highly recommend!! More
by Darknight66
Other Employees Tagged: Ron Askew, Arun Merhai, Bridgette Holliday
December 30, 2025
Eric Lovo and the team down at BMW of Silver Spring are amazing. I will recommend my friends and family! amazing. I will recommend my friends and family! More
by Drock555
Other Employees Tagged: Eric Lovo, Max Moyer, Naeim Imaniyan
August 10, 2025
I had a great experience working with Edwin Melendez at BMW of Silver Spring. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful without being pushy. He took the time to BMW of Silver Spring. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful without being pushy. He took the time to understand what I was looking for, answered all my questions with patience, and made the entire process smooth and stress-free. I truly appreciated the honest communication and follow-through, and I would highly recommend Edwin Melendez to anyone looking to buy a BMW. More
by hemalus
Other Employees Tagged: Edwin Melendez, Ricky Gulati
April 11, 2025
I was given Excellent Customer Service by Ms. Desirea my Sales Rep., and Mr Pedro. They were more than friendly and courteous throughout my purchase process.. I am more than happy with my new c Desirea my Sales Rep., and Mr Pedro. They were more than friendly and courteous throughout my purchase process.. I am more than happy with my new car purchase. More
by pauleteb45
Other Employees Tagged: Desirea Jackson , Pedro Delgado
July 01, 2024
Fantastic service! Couldn’t say enough good things about this dealership. Really appreciate the wonderful customer relations. Couldn’t say enough good things about this dealership. Really appreciate the wonderful customer relations. More
by alexberenberg
Other Employees Tagged: Desirea Jackson , Steve Roumeliotis
June 01, 2024
All the persons involved in the purchase process were very cordial. This includes KarenH, MaxM, John, and Steve. Most notably Amit Thanki provided very patient and detailed instructions related to set very cordial. This includes KarenH, MaxM, John, and Steve. Most notably Amit Thanki provided very patient and detailed instructions related to setting up of the BMW app, and setting up of the voluminous controls inside the car. More
by NM
Other Employees Tagged: Max Moyer, JC Thomas , Karen Herbert, Steve Roumeliotis
January 24, 2024
This is my 3rd new BMW purchase from your dealer. Thanks for taking great care of me!!! Thanks for taking great care of me!!! More
by RRZEBROWSKI
Other Employees Tagged: Horacio Palacios, Miguel Mendez, Desirea Jackson, Alex Leh, Bridgette Holliday
January 16, 2024
Steve Roumeliotis at Silver Spring BMW was very helpful. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. More
by Scott
Other Employees Tagged: Pedro Delgado, Rachel Rhea, Steve Roumeliotis
November 22, 2023
Always great customer service when I visit. From the service department to the parts department. From the service department to the parts department. More
by nward
Other Employees Tagged: Horacio Palacios , Kimberly Drew, Rachel Rhea
September 11, 2023
Having had a bad experience at another BMW dealership in Maryland trying to order an ix IDrive 50, I called just to see what might be coming in to the dealership. Steve answered the call, gave me clear and Maryland trying to order an ix IDrive 50, I called just to see what might be coming in to the dealership. Steve answered the call, gave me clear and direct info on what cars where going to be available so I dropped in for a visit. Steve was most knowledgeable about the car; was direct and honest about when to expect its arrival and made ordering the vehicle a pleasure. AND, he advised me about the break in price if I leased the vehicle rather than purchased it (no such discussion with the other dealership) and went through with me all my options in an easy to understand manner. To my great pleasure, the vehicle in the color I wanted was scheduled to be built in Germany the end of June, 2023 but then a week after I ordered it -- middle of May, they started the build in Germany at he end of May. So to my great satisfaction I got the car the last day of June and it has been driving fabulously. When picking up the car the finance department offered loads of options but was pushy about none. Steve then took us for a test drive explaining all the important options -- I even had the car park itself. And after we took delivery he was available by text and phone to answer questions that a car with seems to be 1,000 features required some education on my part. Steve was a patient teacher. Most happy with Steve and the entire BMW of Silver Spring experience. And, must note, was advised the car mileage between charges was 310 to 320 miles, but I've been getting 370, which is amazing and great. More
by clementsdm
Other Employees Tagged: Chris Allen, Steve Roumeliotis, I think finance was Chris Allen, not sure without the picture, but she was profession and pleasant and easy to chat with.
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