Cass Harb
Cass Harb at Chevy Exchange
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Cass Harb | Page 2

Finance Manager

Chevy Exchange

1 Sherwood Terrace
Lake Bluff, IL 60044

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4.8
91 Reviews

Hello my name is Cass Harb , I live in Indiana and i commute every day to work Because the Chevy Exchange is one of the best dealership to work for.

Dealership Experience

6 yrs, 8 mos

Industry Experience

8 yrs, 3 mos

4.8

91 Reviews

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91 Reviews of Cass Harb

June 19, 2023

Dealership Rating
Employee Rating

Jeff is a professional at what he does but the dealership needs to pay more attention to customer impressions. Salespeople are damaged by dealer negligence. More

by eddyfinity001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 21, 2023

Chevy Exchange responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 12, 2023

Dealership Rating
Employee Rating

Viviana was very knowledgeable and answered all of my questions about the Bolt. One of the positive memorable car buying experiences I’ve ever had. Rafat, Cass, and Lance were similarly helpful. More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 14, 2023

Chevy Exchange responded

The Chevrolet Exchange would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

April 09, 2023

Dealership Rating
Employee Rating

Michelle was amazing! She answered all of my questions and kept me up to date on when my car would arrive. More

by emilyroz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rafat Alamawi, Lance Legler , Michelle Rendall

Apr 11, 2023

Chevy Exchange responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with Michelle. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

March 07, 2023

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Hands down the best dealership I’ve ever worked with. Thank you Dan, Rafat and crew. AAA+++ More

by TSK Manitowoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 09, 2023

Chevy Exchange responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

March 06, 2023

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Employee Rating

Great service, and friendly people! Would definitely shop here again. They took great care of us throughout the process. More

by JG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Johns, Viviana Quinto , Michelle Rendall

Mar 09, 2023

Chevy Exchange responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let me know if I can help you with anything else, thanks! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

December 28, 2022

Dealership Rating
Employee Rating

Completely satisfied with my leasing experience at The Chevrolet Exchange. Swapping my Tahoe for my new Blazer was very easy. I really appreciate Danny T's (my sales rep) attentiveness to my needs and m More

by rw0813v2
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Legler, Danny Trujillo

Dec 29, 2022

Chevy Exchange responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

December 19, 2022

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Employee Rating

This is my 4th least for a Silverado and by now I know how it works and all went as smooth as expected. More

by thomasjansen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2022

thomasjansen responded

The Chevy Exchange in Lake Bluff is always my Choice.

December 11, 2022

Dealership Rating
Employee Rating

The staff are all professional ,knowledgable Respectable. Everyone was very helpful Absolutely no pressure to buy! Took time to show us the inside radio ,heaters etc We were not rushed.W More

by Jesplin 444
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Johns, Lance Legler, Danny Trujillo , Zuleyca Antunez

Dec 13, 2022

Chevy Exchange responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

December 05, 2022

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Employee Rating

Jeff Albert is the most honest sales person that I ever worked with and understands all the ordering processes and options that are available on a 2500 pleasure to work with . More

by vladan0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Albert

Dec 07, 2022

Chevy Exchange responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

November 13, 2022

Dealership Rating
Employee Rating

Danny, Rob, and the rest of the Team met all expectations in getting me into the new Silverado 2500 HD - always a great experience. Able to order and have the desired accessories added to the vehicle. The More

by SBairfamily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Johns, Danny Trujillo , Lance

Nov 16, 2022

Chevy Exchange responded

Thank you for taking the time to share your feedback regarding your experience at The Chevrolet Exchange and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

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