Cassie Smith | Page 14

Very Sleazy Place...stay away! Classic Bait and Switch! Went for internet pricing...got a good deal from Cassie. She said the car was on the lot, made an appointment to come in to s Classic Bait and Switch! Went for internet pricing...got a good deal from Cassie. She said the car was on the lot, made an appointment to come in to see the car and close the deal. Turns out the car wasn't on the lot and the deal was a lie! These sleazy characters tried to increase the price less than 24 hours after Cassie made the deal. Cassie, of course, did not show her face. We thought we were coming home with a new car but instead came home feeling like we "dodged a bullet"...so lucky not to deal with the dishonest people at this dealership. More

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Excellent Experience I came in from an internet based ad and the dealership honored the pricing, no switch bait like other places, and then they explained everything about I came in from an internet based ad and the dealership honored the pricing, no switch bait like other places, and then they explained everything about my brand new car to me. I had such a wonderful experience from them, I am making recommendations and cannot wait to visit them for any service needs. More

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The third dealer turned out to be a Winner! After visiting 3 other dealerships I met Justin Silva who gave me all the respect and help to choose the right car purchase. He is truly an asset to After visiting 3 other dealerships I met Justin Silva who gave me all the respect and help to choose the right car purchase. He is truly an asset to Arlington Ford. I love my Escape and am happy with the follow up from Arlington Ford. More

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great first car buying experience Bob Jakubowski really did an excellent job making sure I was taken care of. He even stayed after hours to make sure I didn't leave with any questions Bob Jakubowski really did an excellent job making sure I was taken care of. He even stayed after hours to make sure I didn't leave with any questions about my new Ford Fusion. I am very happy with the overall customer service. The staff made buying my first car easy and comfortable. I would definitely recommend this dealership! More

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2014 Ford Escape My boss got a great deal and loves the new company car. Justin provided great service and Cassie provided great customer service. Overall was a great My boss got a great deal and loves the new company car. Justin provided great service and Cassie provided great customer service. Overall was a great experience and the process was very quick. Will recommend to everyone!!!! More

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Simply the best, better than all the rest. I love doing business with Arlington Heights Ford. Rich Jacobson is our salesman who, over the years, has earned our trust and confidence. We, our s I love doing business with Arlington Heights Ford. Rich Jacobson is our salesman who, over the years, has earned our trust and confidence. We, our sons, and many friends all buy cars from Rich. My wife likes taking the cars in for maintenance because Jerry Hood and others treat her with the utmost courtesy and respect. The way they have treated my grandsons will ensure they will be AH Ford customers in the future. Personally, I wouldn't consider buying a car anywhere else. More

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Very Positive Car Buying Experience I was extremely pleased with the purchasing experience and the service I've received from AHF. I felt my sales rep, Victor Martinez, really took care I was extremely pleased with the purchasing experience and the service I've received from AHF. I felt my sales rep, Victor Martinez, really took care of my needs and I love my new Escape. Finance and service folks were also great. Will highly recommend them to others! More

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I recently purchased a car from Arlington Heights Ford I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership dem I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership demonstrates a commitment to a smooth, organized, and courteous car buying experience. To start… I began my research online and located a vehicle for sale at this dealership. I submitted an inquiry and received an almost immediate response from Cassie Smith, the dealership’s Internet Sales Coordinator. Cassie described the vehicle and scheduled an appointment for a test drive. When I arrived at the dealership for my test drive, I was greeted by Cassie who explained that she coordinates the dealership’s internet sales inquiries and appointments, but then assigns the customer to a sales person. She then introduced me to my salesman, Steve Ursin. Steve had everything ready for me, there was no time wasted. He had the keys ready for the car and stated he would bring the car to the showroom entrance for the test drive . Steve was great!! He was honest and up front and made the car buying experience at Arlington Heights Ford a true pleasure. Steve presented the quotes regarding my trade-in and car purchase price, as two separate numbers....unlike the all too often common practice of scribbling combined numbers on a piece of scratch paper in order to not completely reveal either actual number. Based on my experience, the staff at Arlington Heights Ford validate what is displayed and written on their printed material throughout the Dealership - #1 In What Matters Most!... Customer Satisfaction!! I've already told my family and friends about this dealership and plan to be back when I am ready to trade my wife's car in. More than worth the trip from Orland Park. More

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They were very helpful. I had many questions about purchasing a car since it would be my first. But I spoke with Cassie and she helped me with the right car! I was very happy with all the people at th purchasing a car since it would be my first. But I spoke with Cassie and she helped me with the right car! I was very happy with all the people at this location as well. They we were nice and I loved the fact that I got a clean car upon my departure! More

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