

My name is Cassie Thadeus and I have been in the automotive business since 2000 and with BMW of Middleburg Heights since 2003. I really enjoy helping good people with their automotive repairs in a no pressure environment.
Read moreDealership Experience
17 yrs, 11 mos
Industry Experience
20 yrs, 11 mos
206 Reviews of Cassie Thadeus
March 03, 2021
"Great responsive staff, Drove 30 miles to let me test..."
- ROBLAW
Great responsive staff, Drove 30 miles to let me test drive the car. Did the transaction in 15 minutes. They even cleaned my old license plate. Great Service
Read MoreOther Employees Tagged: John Caruso, Mike Niedzwiecki
March 03, 2021
"Good service. I always go to this service center and..."
- KARTHEEK811
Good service. I always go to this service center and never get disappointed. Friendly staff. Always recommends serving on a need to basis. Would recommend.
Read MoreOther Employees Tagged: Jeff Hughes, Christian Gufreda
February 25, 2021
"Cassie was great to work with. Ryan, the driver who..."
- TOM
Cassie was great to work with. Ryan, the driver who dropped off and picked us up, didn't say a word to us and went to the wrong place to pick us up. We were picked up in an x2 which was small for the 4 pieces of luggage--I had to take off the cover in the back to fit the luggage. Overall, appreciated the fact that my car could be fixed while out of town and the convenience of pick up/drop off but Ryan needs customer service skills since this reflects poorly on the dealership and BMW in general.
Read MoreFebruary 25, 2021
"Cassie always goes out of her way to be helpful and the..."
- MJMMORGAN
Cassie always goes out of her way to be helpful and the service is smoothly handled. I appreciate their friendliness, advise, expertise and efficiency. Overall, the experience is very positive.
Read MoreFebruary 23, 2021
"Thorough explanation of the issue, and the subsequent..."
- cf
Thorough explanation of the issue, and the subsequent repair. Cassie was also a great ally for me in (successfully) working with the aftermarket warranty plan that I have on the vehicle
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