Cassie Thadeus | Page 21

"Perfect"

- GPOLSEN Verified Customer

the overall experience of the visit was perfect....lower pricing would be better on the wallet but I understand you only get what you pay for

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"Great facility, friendly staff, best service"

- PARAMRP Verified Customer

BMW Middleburg heights is a great location with great staff. I got relatively quick appointment for service, with a loaner vehicle. Work was performed quickly and the car came out with an awesome look after thorough cleaning. I worked with the service manager, Cassie Thadeus, and received 5 star professional and pleasant service. I would definitely recommend this place for BMW service. The shop is open till 8.00 on Monday and Thursday, which is convenient for after work pick up.

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"BMW of Westlake in Middleburg Heights"

- LEWISKTHY Verified Customer

I had my car in for a routine service. Everything went great! I would definitely recommend bring your car here for service. From the text/email reminders for your up coming appointment thru the call and text to check and see how your service was performed was exceptional! Great customer service!

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"No hassle "

- JLUTH Verified Customer

Very quick , in and out, had great rental for the day picked it up at the end of the day the paperwork was ready car washed and ready to go

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"I just can’t stop getting BMWs from this place!"

- cedarhank Verified Customer

Great service. Good scheduling. Great prices. Welcoming staff. Two locations. Expert service and parts help at both locations. Free car washes. What’s not to like?

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"excellent"

- DEAN.BARTLES Verified Customer

I have worked with Cassie since moving to the area last summer. She is always very friendly and professional. She is very responsive. I am very satisfied with the service.

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"Enjoyable"

- stacey-tober Verified Customer

Very friendly and personable. Pulled loaner right up to the door and had my car pulled up when I returned. Knowledgeable of what was having to be done

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"Professional and polite employees "

- KATHANNE Verified Customer

Everyone from the receptionist, service techs and the young men that wash your vehicle are professional, polite and seem truly concerned about you as a customer.

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"Excellent service"

- johnk22 Verified Customer

service staff very friendly and helpful kept informed of service progress service completed as specified clean loaner provided my vehicle returned clean washed and properly serviced

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"Annual service"

- HANSENK Verified Customer

Service advisers were friendly and prompt. Recommended actions were discussed and costs were discussed prior to any work done. I was going to wait for the service to be done, but when I opted to do a full service on the car, they were more than happy to give me a ride and pick me up when the car was complete.

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