Cesar Rocha | Page 2

Puente Hills Hyundai is a class act experience to purchase a car. I would highly recommend it to anyone. purchase a car. I would highly recommend it to anyone. More

by DGRIDIRONJR Verified Customer Verified Customer

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Quick and Easy. A full tank of gas would’ve been nice however. Otherwise a good experience A full tank of gas would’ve been nice however. Otherwise a good experience More

by DAWNBAGGS09 Verified Customer Verified Customer

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Cesar was really great and helpful showing us all our options for our dream car. He made the experience super easy options for our dream car. He made the experience super easy More

by rcorral777 Verified Customer Verified Customer

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Very helpful, answered all our questions. Did not feel pressured at any point to get something we didn't want. Did not feel pressured at any point to get something we didn't want. More

by MJERNANDEZ Verified Customer Verified Customer

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Great car buying/leasing experience. Caesar was phenomenal as well as his financial team. Would recommend to all looking to get into a Hyundai. Caesar was phenomenal as well as his financial team. Would recommend to all looking to get into a Hyundai. More

by DEWAYNEPATMON Verified Customer Verified Customer

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Yassir in the finance department was so unpleasant to work with that we will not be returning to this dealership. He seemingly tried to get us to accept different terms than we had previously discussed a work with that we will not be returning to this dealership. He seemingly tried to get us to accept different terms than we had previously discussed and agreed upon. Additionally, he was incredibly condescending and rude. He raised his voice multiple times, became frustrated when we asked for clarification, and walked away without a word at least twice, emphasizing his frustration with us. Also, I am a woman and Yassir spoke primarily to my husband, even though I am a lawyer and the car is only in my name. We liked Larry and he was a nice person, but he is clearly overworked. We waited for approximately 45 minutes to meet with him to review and sign our contract, and then when we were finally called in, Larry was frustrated that we wanted to read the contract before signing it. He told us he had other customers waiting, and tried to hurry us along. While his customer service could be improved, I don’t blame him for the situation because the dealership seems way too busy to have just one finance person working at any given time. Caesar provided great customer service. He was friendly, responsive, and very knowledgeable about the car. No complaints about him at all. Unfortunately, because our experience with Yassir was so poor, we won’t be buying any other cars from this dealership in the future. We’ve already told and will continue to tell friends and coworkers about how negative our experience was at Puente Hills Hyundai. More

by ARIELLE.SPINNER Verified Customer Verified Customer

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We spoke with Cesar on our initial visit, and he was both personable and professional as he introduced us to the Elantra hybrid. Edgar worked with us when we came back to purchase one. He offered lots of use personable and professional as he introduced us to the Elantra hybrid. Edgar worked with us when we came back to purchase one. He offered lots of useful information about the features and operation of the car, in a friendly, relatable manner. More

by ME13HODGES Verified Customer Verified Customer

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Cyrus, Cesar and Larry were all very helpful. I was very pleased with their service. These people are very dedicated. I was very pleased with their service. These people are very dedicated. More

by JLBOLOTANO Verified Customer Verified Customer

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They lived up to the deal that was negotiated. No hard sell or undue pressure. No hard sell or undue pressure. More

by JW Verified Customer Verified Customer

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Very nice facility with lots of selection and friendly attentive staff who provides a lot of useful information. I have never closed a deal within days but this dealership offered me a deal I cannot turn attentive staff who provides a lot of useful information. I have never closed a deal within days but this dealership offered me a deal I cannot turn down. More

by WAYNE L Verified Customer Verified Customer

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