Cesar Salinas | Page 5

Excellent service like always and was very patient to work out my trade in will be back once my lease is up! work out my trade in will be back once my lease is up! More

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Fred made the entire interaction incredibly seamless start to finish. From the first hello to agreeing to purchase a vehicle he was patient and provided a non pressured sales approach which compelled me start to finish. From the first hello to agreeing to purchase a vehicle he was patient and provided a non pressured sales approach which compelled me even more to return to the dealer a couple days after the initial test drive and purchase a vehicle with him. I would certainly do business with him again! More

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Steve works through my needs. We were able to come to agreeable terms quickly and efficiently. We were able to come to agreeable terms quickly and efficiently. More

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Got a Honda certified used 2021 CRV which I love! Experience just like in most dealerships was long and dreadful but Delaney was accommodating, kind, and very talkative which helped the time go by a Experience just like in most dealerships was long and dreadful but Delaney was accommodating, kind, and very talkative which helped the time go by a little smoother! I did forget to mention in my Google review that the car was given to me semi cleaned so I had to take it to my car wash and give it a good vacuum and wipe down the interior! Both Delaney and Tyler the finance guy gave me push back when asking about price and the bank approval letter which was annoying as I was about to make a large purchase but overall I’ve always liked valley Honda due to them not having extra B.S fees so I gave them a sale! More

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Megha was fantastic! ! Went above and beyond for us. It was a pleasure to work with Megha and Rose ! Went above and beyond for us. It was a pleasure to work with Megha and Rose More

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I have purchased 3 cars from Valley Honda and always have my cars serviced there. My experiences have all been excellent. My two sales reps Ceasar and Delaney were both informative and very helpful through my cars serviced there. My experiences have all been excellent. My two sales reps Ceasar and Delaney were both informative and very helpful throughout my purchase . They are very pleasant and helpful. Followup has always been excellent from them and both were available when questions and concerns arose. The service department is very efficient. They assist quickly and service always has the car ready in good time. More

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Fue magnífico la atención totalmente satisfecha y súper recomendados. Gracias a Luis por su grandioso trabajo recomendados. Gracias a Luis por su grandioso trabajo More

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Very easy process, everyone was very kind as well as they were very accommodating to the needs of our family, would definitely recommend to others! Ask for Wade :) were very accommodating to the needs of our family, would definitely recommend to others! Ask for Wade :) More

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Exceptional and speedy services. Fred was so easy to work with and made the process of buying out my lease seamless. Will be back for my next car! Fred was so easy to work with and made the process of buying out my lease seamless. Will be back for my next car! More

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"Valley Honda Teamwork Made Our Dream Work" My wife's 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport Touring from Valley Honda, and I felt "absolutely no way" could our family afford a second new vehicle, meeting my wife's criteria, at our price-range, in our already strained budget, within a 50-mile radius...anywhere. My first thought: return to Valley Honda of Naperville, to the Sales & Leasing Consultant (S&LC) (and hopefully the same Sales Manager). This was THE Team that had "pulled off a minor miracle" and met me within budget, at a down payment and a monthly payment price, I could afford, leasing me my "Dream Vehicle," the aforementioned CR-V. Maybe they could help? Via email my S&LC informed me they were on a family vacation - they replied to me while on vacation?! - and would I be willing to work with someone they recommended from their S&LC Team? I agreed. Reluctantly, but hopefully. Referred to a second S&LC, via email: here is my wife's criteria, our numbers, and here is the Honda model/trim I think would work for us, tick off all our boxes...can you help? Them, "Let me see what I can do." Time passed: model/trim research occurred, price negation went back and forth, and confirmation of understanding was achieved. And then, unfortunately, as they were not in the following day, this second S&LC had to pass me on to another, third S&LC. The next day: enter the third S&LC, Mr. Roland Gomez. Could he get me to come in for a test drive? Yes, me and my wife, child. When? That night? He said would be ready for us. Me and my family showed up later that evening. After we were introduced to Mr. Gomez via his Sales Manager partner, I essentially said, "This is for my wife. I trust you." True to his word, he had a vehicle ready to go and my wife and child were led away to experience Valley Honda Customer, Sales Service. With my wife, Mr. Gomez went over the details of the make/model I had recommended to the Team. He answered her questions to her satisfaction. He took her, and my child, for a test drive. She was "sold"...but there were three (3) trims available. So many choices, so little time to decide, and would our budget numbers be sufficient, for ANY model trim? Unfortunately, we had to turn down Mr. Gomez's offer to stay a bit longer to discuss numbers, negotiate a bit more, etc. that evening, as we just didn't have time/energy/a comfort level yet. Surprisingly, to our relief, we heard "No problem." No pressure?! Mr. Gomez gave us, most helpfully, a "Make/Model 'Summary Sheet'" to review in our own time. The next day I was passed back to the second S&LC. We came to an agreed upon set of numbers. They provided me with possible solutions/options, scenarios regarding funding - nothing firm but "it was 'close enough.'" We decided. Another day, passed back to Mr. Gomez. "Mr. Gomez, sir, I have numbers agreed upon with your Team Member...." Mr. Gomez: "Can you come in today?" "Yes, but we have a very tight window of opportunity, and it's at night." Mr. Gomez: "No problem. I'll get the car ready for you. I'll just need some information ahead of time...." That evening, under the careful, considerate, and patient guidance of Mr. Gomez, my wife and I successfully navigated the Honda Finance application site. Did we qualify? Yes. Was the negotiated price, the numbers the same? Yes. Next, the Business Manager: "Here's your paperwork. Oh, weren't you just here? Let me refresh you with that paperwork too! You don't remember seeing a document? No problem! If you need it, just call me. Here's my card...."   A 2024 Honda Accord EX - silver, with heated seats - was ready for my wife. Raining outside? No problem. The Valley Honda prep team let us use their garage for pictures and drive out. And Mr. Gomez? He. Stayed. Late. Long after his shift was over, ensuring every detail was attended to. "Minor Miracle...TWO!" More

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