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Cesar Tereso
880 Reviews
880 Reviews
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880 Reviews of Cesar Tereso
March 31, 2019
Bad day turned into a great day! Unexpectedly needed a new vehicle due to an expensive repair that, in my opinion, should have been a recall for the N20 & N26 engines. Found myself in Unexpectedly needed a new vehicle due to an expensive repair that, in my opinion, should have been a recall for the N20 & N26 engines. Found myself in a precarious place with negative equity and nowhere to go except into another BMW. Feeling hopeless and stuck, I worked with Brian Pelletier in Service who got me in touch with Brian Gains, a seasoned professional who took great care of me. Worked the numbers so I was able to drive away in a few days in a new 2018 X1 with a great warranty including unlimited mileage. Erin in finance made the “drive day” even more pleasant. Super happy and will look forward to recommending Ferman to anyone I can! More
by erind526
Verified CustomerOther Employees Tagged: Brian Pelletier , Jamie Byrd, Erin Chaparro, Brian Gains
March 28, 2019
Much better than the competition Cesar is a friendly and helpful service advisor. He responds to questions and provides updates on their progress, which I appreciate. I took the car t Cesar is a friendly and helpful service advisor. He responds to questions and provides updates on their progress, which I appreciate. I took the car to another dealer in town, which gave poor service, depsite us having a vehicle under warranty. The Ferman BMW service team treated us right and resolved our issues. I will bring our X3 back to Ferman for service, despite the long drive. More
by jstarck4
March 25, 2019
Great services Ferman is a great location everybody is is friendly and professional.I come from Wedley Chapel which is about an hour and 20 minutes, for me is worth Ferman is a great location everybody is is friendly and professional.I come from Wedley Chapel which is about an hour and 20 minutes, for me is worth the drive. More
by javirizarry
March 24, 2019
Outstanding Helpfull support staff, personable staff sales , high quality maintenance staff. Everyone is very knowledgeable and willing to take the time to answe Helpfull support staff, personable staff sales , high quality maintenance staff. Everyone is very knowledgeable and willing to take the time to answer all your questions. More
by rick.v
Other Employees Tagged: Mary Keller
March 24, 2019
Ferman Service Experience Cesar's knowledge and explanation of the service process was outstanding!! He makes the whole service experience a pleasure and is an excellent repre Cesar's knowledge and explanation of the service process was outstanding!! He makes the whole service experience a pleasure and is an excellent representative of Ferman BMW. More
by SCZILB1964
March 21, 2019
Excellent He’s skills are very high, knowledge and advice I trust. I will recommend this dealership because of he’s outanding service and diligence Thank you He’s skills are very high, knowledge and advice I trust. I will recommend this dealership because of he’s outanding service and diligence Thank you! Martha Coover Business Manager for Sisley Paris More
by MARTHACOOVER
March 17, 2019
Best BMW dealer service Brought in BMW for diagnostics and repairs. Service quickly Identified and pinpointed issues where other foriegn auto repair shop did not. Caesar kept Brought in BMW for diagnostics and repairs. Service quickly Identified and pinpointed issues where other foriegn auto repair shop did not. Caesar kept me informed. More
by Itpro
March 10, 2019
Great service Cesar my service advisor went above and beyond my needs as in to getting my X1 serviced in and out in a timely fashion. Would recommend him to anyone Cesar my service advisor went above and beyond my needs as in to getting my X1 serviced in and out in a timely fashion. Would recommend him to anyone get service in and out. Thanks Cesar and Ferman Bmw More
by raven4em
March 03, 2019
Not thorough Had to return my car back twice now for an engine oil issue. Not happy at all. The first time they failed to mention the back window not rolling up an Had to return my car back twice now for an engine oil issue. Not happy at all. The first time they failed to mention the back window not rolling up and then the coolant exploded because of faulty work More
by MANTISGEORGIA
February 27, 2019
On par with other BMW Service Centers I have brought my X3 in for service several times. In general, I don't find them any better or worse than other BMW service centers I have used. The I have brought my X3 in for service several times. In general, I don't find them any better or worse than other BMW service centers I have used. They resolve the issue/do the work, cover my seat but not the steering wheel and charge about the same as the other BMW centers I have used. The service advisors are friendly and keep me posted of the status of my service work though this time I didn't see my name and status on their wall mounted display during the time I was in the waiting area, possibly it was displayed while I had their service loaner. The waiting area is comfortable and they offer coffee, bagels, magazines, etc to help pass the waiting time. Upon completing the paperwork for borrowing one of their service loaners, they took me around the loaner car and inspected it for dents, scrapes, etc but this was not done for my car before they took it from me and drove it to their service garage. Each and every time I have borrowed one of their service loaner cars, I have had to ask them to clean it before taking it. This last time there was a used zip lock sandwich bag in the back seat floor that had sandwich remnants in it, crumbs on the back seats and the front center console and a lot of oily finger prints on the center console, dash and steering wheel. I waiting while someone vacuumed. A multipoint inspection was performed but the written results were not offered to me upon checkout and I neglected to ask for them in writing before leaving. I contacted them when I got home and asked for it and received it via email but the price they charged me at the dealership did not match the "Automobile Status Report" sent to me. It differed by about $200. When I called to inquire about it, the reason was explained but this was confusing and should not have happened in the first place. I like the fact that they wash my car before returning it to me however, its a poor wash job every time, still I appreciate the effort. The previous visit was for an oil change and a few other things. Upon receiving the car back, I left the dealership and had driven about 10 miles when I used the iDrive to look at the engine oil level and it displayed low. I turned around and brought the car back, they took it back in the shop and told me the oil level sensor was defective and replaced it. Why wasn't checking the oil level via the cars display not part of the verification prior to releasing the car to me? So in summary, as I previously stated, my experience at this dealership is on average with the other BMW Service Centers I have used. More
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Other Employees Tagged: Service loaner dept personnel
