Cesar Tereso | Page 71

Many promises, no delivery I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a pr I purchased a 2017 Camaro from this dealership and was promised a second key and that a knob on the dash would be repaired. After many calls and a professional quality "run around", I have received neither. This is inexcusable. I cannot recommend this dealership. More

by Bumblebee Verified Customer Verified Customer

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Inconvenient. Ferman takes advantage of customers Ferman Collision had my vehicle for 2 weeks instead of a few days. There was no rental close to my M6 so I got stuck with a minivan. When I got my car Ferman Collision had my vehicle for 2 weeks instead of a few days. There was no rental close to my M6 so I got stuck with a minivan. When I got my car back the AC was broke while in there possession. They refused to take responsibilitu for this. I then brought it to Ferman BMW to repair. Over $1k later it was fixed. Come to find out the repair may not have been needed. A few days after repair the air was broke again. Ferman claims they had to charge my car to fix issue and had my my car for 2 more days. 3 weeks in total. Not happy was taken advantage of. Will never recommend. I'm also working on suing for damages from my attorney. More

by JASONMICHAELFOX1ST Verified Customer Verified Customer

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Great service They’re prompt and courteous and good a good job maintaining the jcw. Lalalalakal lakalalk la la la la la la la la la la la la la la la They’re prompt and courteous and good a good job maintaining the jcw. Lalalalakal lakalalk la la la la la la la la la la la la la la la More

by Ckisok Verified Customer Verified Customer

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Unexpected Purchase No surprise here! The service at Ferman BMW was exceptional! Thank you so very much Marcos, Cesar, Erin and David for taking such great care of us! No surprise here! The service at Ferman BMW was exceptional! Thank you so very much Marcos, Cesar, Erin and David for taking such great care of us! More

by belindahorne727 Verified Customer Verified Customer

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Excellent Service was great ,Cesar was very knowledgeable and explained exactly what needed to be done , so I understood what was causing the problem and theref Service was great ,Cesar was very knowledgeable and explained exactly what needed to be done , so I understood what was causing the problem and therefore agreed with the repairs. If anyone asks me I’ll recommend the service department. Thank you Cesar job well done More

by FERNANDOFLUKEMASTER Verified Customer Verified Customer

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Amazing 😉 and profession and friendly staff My service advisor Ceasar he is extremely knowledgeable friendly and accommodating me in his busy schedule. I truly appreciate for all that him have d My service advisor Ceasar he is extremely knowledgeable friendly and accommodating me in his busy schedule. I truly appreciate for all that him have done More

by Rose Verified Customer Verified Customer

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Tire service was good. But took 2 trips. Inside plastic door handle melting. Said it wasnt thier problem. Same thing with super stinky air coming from A /C vents. Told them my low battery ch Inside plastic door handle melting. Said it wasnt thier problem. Same thing with super stinky air coming from A /C vents. Told them my low battery charge lite came on. They forgot to check it. Rear end of car sags on one side, said it was within limits. Ha! They were ready to help, but wanted a bag of money. 2 months out of warrentee! More

by MICHAEL1419 Verified Customer Verified Customer

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Experience Cesar has very good customers service. He answered all my questions and advice me too. Robert was very pleasant in showing me another vehicle; a newe Cesar has very good customers service. He answered all my questions and advice me too. Robert was very pleasant in showing me another vehicle; a newer version of the vehicle that I own. More

by AMLIWIHEDZ Verified Customer Verified Customer

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Bought the first new redesigned 2019 Z4! I bought the first new redesigned 2019 Z4 to hit the lot! Great experience, would highly recommend! Charles, my salesman, did a great job! He did n I bought the first new redesigned 2019 Z4 to hit the lot! Great experience, would highly recommend! Charles, my salesman, did a great job! He did not hesitate to jump right in and do all he could to please! The management and finance department were very easy to work with, and very knowledgeable! I have bought several cars from Ferman BMW, and they are the only BMW dealership I will buy a car from. Their service department is second to none, and they are always extremely responsive, and go above and beyond to please! More

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Great experience with Cesar Tereso , very experienced man , he did take care about everything what was necessary. Very friendly and know what must be done . , very experienced man , he did take care about everything what was necessary. Very friendly and know what must be done . More

by davidmspalek Verified Customer Verified Customer

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