Cesar Tereso | Page 71

Unexpected Purchase No surprise here! The service at Ferman BMW was exceptional! Thank you so very much Marcos, Cesar, Erin and David for taking such great care of us! No surprise here! The service at Ferman BMW was exceptional! Thank you so very much Marcos, Cesar, Erin and David for taking such great care of us! More

by belindahorne727 Verified Customer Verified Customer

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Excellent Service was great ,Cesar was very knowledgeable and explained exactly what needed to be done , so I understood what was causing the problem and theref Service was great ,Cesar was very knowledgeable and explained exactly what needed to be done , so I understood what was causing the problem and therefore agreed with the repairs. If anyone asks me I’ll recommend the service department. Thank you Cesar job well done More

by FERNANDOFLUKEMASTER Verified Customer Verified Customer

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Amazing 😉 and profession and friendly staff My service advisor Ceasar he is extremely knowledgeable friendly and accommodating me in his busy schedule. I truly appreciate for all that him have d My service advisor Ceasar he is extremely knowledgeable friendly and accommodating me in his busy schedule. I truly appreciate for all that him have done More

by Rose Verified Customer Verified Customer

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Tire service was good. But took 2 trips. Inside plastic door handle melting. Said it wasnt thier problem. Same thing with super stinky air coming from A /C vents. Told them my low battery ch Inside plastic door handle melting. Said it wasnt thier problem. Same thing with super stinky air coming from A /C vents. Told them my low battery charge lite came on. They forgot to check it. Rear end of car sags on one side, said it was within limits. Ha! They were ready to help, but wanted a bag of money. 2 months out of warrentee! More

by MICHAEL1419 Verified Customer Verified Customer

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Experience Cesar has very good customers service. He answered all my questions and advice me too. Robert was very pleasant in showing me another vehicle; a newe Cesar has very good customers service. He answered all my questions and advice me too. Robert was very pleasant in showing me another vehicle; a newer version of the vehicle that I own. More

by AMLIWIHEDZ Verified Customer Verified Customer

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Bought the first new redesigned 2019 Z4! I bought the first new redesigned 2019 Z4 to hit the lot! Great experience, would highly recommend! Charles, my salesman, did a great job! He did n I bought the first new redesigned 2019 Z4 to hit the lot! Great experience, would highly recommend! Charles, my salesman, did a great job! He did not hesitate to jump right in and do all he could to please! The management and finance department were very easy to work with, and very knowledgeable! I have bought several cars from Ferman BMW, and they are the only BMW dealership I will buy a car from. Their service department is second to none, and they are always extremely responsive, and go above and beyond to please! More

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Great experience with Cesar Tereso , very experienced man , he did take care about everything what was necessary. Very friendly and know what must be done . , very experienced man , he did take care about everything what was necessary. Very friendly and know what must be done . More

by davidmspalek Verified Customer Verified Customer

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Bad day turned into a great day! Unexpectedly needed a new vehicle due to an expensive repair that, in my opinion, should have been a recall for the N20 & N26 engines. Found myself in Unexpectedly needed a new vehicle due to an expensive repair that, in my opinion, should have been a recall for the N20 & N26 engines. Found myself in a precarious place with negative equity and nowhere to go except into another BMW. Feeling hopeless and stuck, I worked with Brian Pelletier in Service who got me in touch with Brian Gains, a seasoned professional who took great care of me. Worked the numbers so I was able to drive away in a few days in a new 2018 X1 with a great warranty including unlimited mileage. Erin in finance made the “drive day” even more pleasant. Super happy and will look forward to recommending Ferman to anyone I can! More

by erind526 Verified Customer Verified Customer

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Much better than the competition Cesar is a friendly and helpful service advisor. He responds to questions and provides updates on their progress, which I appreciate. I took the car t Cesar is a friendly and helpful service advisor. He responds to questions and provides updates on their progress, which I appreciate. I took the car to another dealer in town, which gave poor service, depsite us having a vehicle under warranty. The Ferman BMW service team treated us right and resolved our issues. I will bring our X3 back to Ferman for service, despite the long drive. More

by jstarck4 Verified Customer Verified Customer

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Great services Ferman is a great location everybody is is friendly and professional.I come from Wedley Chapel which is about an hour and 20 minutes, for me is worth Ferman is a great location everybody is is friendly and professional.I come from Wedley Chapel which is about an hour and 20 minutes, for me is worth the drive. More

by javirizarry Verified Customer Verified Customer

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