Cesar Tereso | Page 81

Excellent service by Cesar Excellent service once I was directed to the appropriate person by the man in the parts department. Not Terri the other gentleman in the parts depar Excellent service once I was directed to the appropriate person by the man in the parts department. Not Terri the other gentleman in the parts department. Sorry, I forgot his name and he did tell me. He was very very nice! I was sent to the parts department by the Valet when I needed to speak with the service department. This has happened twice now. Was not the customary service I have always gotten from BMW Still a wonderful car with excellent overall service. Steve Venden and Cesar are the best! More

by Sherri F Verified Customer Verified Customer

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More electrical problems While I have been somewhat disappointed in this vehicle (2018 740) because of what I perceive to be an unusual number of minor electrical problems, I While I have been somewhat disappointed in this vehicle (2018 740) because of what I perceive to be an unusual number of minor electrical problems, I have to say that the service I receive every time I call this dealership is second to none. Cesar, my service contact, is always responsive and very thorough. The work is always done right the first time. More

by art Verified Customer Verified Customer

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Good Service The Ferman BMW Service Dept. is responsive, communicative and fair. I have always received courteous attention and left satisfied with the work that w The Ferman BMW Service Dept. is responsive, communicative and fair. I have always received courteous attention and left satisfied with the work that was performed. More

by AndrewWeis Verified Customer Verified Customer

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An outstanding service experience As in previous service visits, Cesar Tesero, kept me up to date on the status of my car and was very clear in explaining what needed to be done an As in previous service visits, Cesar Tesero, kept me up to date on the status of my car and was very clear in explaining what needed to be done and how long it would take. More

by Duane Schultz Verified Customer Verified Customer

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Great service! Fast, friendly and great service. After experiencing not so great service at other BMW dealers, I am so happy to have found one who I can go to and le Fast, friendly and great service. After experiencing not so great service at other BMW dealers, I am so happy to have found one who I can go to and leave happy. Thank you! More

by akbww Verified Customer Verified Customer

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terrible, exaspering, dissapointed My car was towed in Sunday evening. All day Monday it wasn't touched...after numerous calls, left messages and texts. The same happed on Tuesday, un My car was towed in Sunday evening. All day Monday it wasn't touched...after numerous calls, left messages and texts. The same happed on Tuesday, until finally in late afternoon, it had been looked at. I decided to tow it out to a local more responsible mechanic. More

by JMARTINEZ799 Verified Customer Verified Customer

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Wonderful Experience, Great Customer Service! This was my first experience with Ferman BMW. Cesar was very friendly, helpful, professional, knowledgeable, and honest! I'm definitely making Ferman This was my first experience with Ferman BMW. Cesar was very friendly, helpful, professional, knowledgeable, and honest! I'm definitely making Ferman BMW my new home. Very friendly dealership - would definitely recommend, specially to Cesar in Services. Thanks Ferman BMW and Cesar - A++++ service. More

by ppower Verified Customer Verified Customer

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Dreadful service diagnosticians We had to return over and over for the same warning light. Each visit was another huge bill but the warning light came again. We would not bring ou We had to return over and over for the same warning light. Each visit was another huge bill but the warning light came again. We would not bring our BMW to Ferman again and would not recommend the dealer. More

by rdmdmail Verified Customer Verified Customer

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Great Customer Service!! Cesar is awesome and a true professional! Always keeps you informed on your vehicle’s status and answers all your questions!! Cesar needs to be promot Cesar is awesome and a true professional! Always keeps you informed on your vehicle’s status and answers all your questions!! Cesar needs to be promoted to Service Manager so he can ensure that he shares his professional knowledge on Customer Satisfaction!! More

by TJESUS3334 Verified Customer Verified Customer

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Very thoughtful and professional. My car had a recall and another issue with the oil gauge. Ceasar took great car of my car and I was treated great .my car came out of the shop in a ti My car had a recall and another issue with the oil gauge. Ceasar took great car of my car and I was treated great .my car came out of the shop in a timely manner. They did everything great. From the way they treated me and my family to say they took car of my car. Thank you very much.. More

by RESTERAS1970 Verified Customer Verified Customer

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