Cesar Tereso | Page 82

Dreadful service diagnosticians We had to return over and over for the same warning light. Each visit was another huge bill but the warning light came again. We would not bring ou We had to return over and over for the same warning light. Each visit was another huge bill but the warning light came again. We would not bring our BMW to Ferman again and would not recommend the dealer. More

by rdmdmail Verified Customer Verified Customer

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Great Customer Service!! Cesar is awesome and a true professional! Always keeps you informed on your vehicle’s status and answers all your questions!! Cesar needs to be promot Cesar is awesome and a true professional! Always keeps you informed on your vehicle’s status and answers all your questions!! Cesar needs to be promoted to Service Manager so he can ensure that he shares his professional knowledge on Customer Satisfaction!! More

by TJESUS3334 Verified Customer Verified Customer

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Very thoughtful and professional. My car had a recall and another issue with the oil gauge. Ceasar took great car of my car and I was treated great .my car came out of the shop in a ti My car had a recall and another issue with the oil gauge. Ceasar took great car of my car and I was treated great .my car came out of the shop in a timely manner. They did everything great. From the way they treated me and my family to say they took car of my car. Thank you very much.. More

by RESTERAS1970 Verified Customer Verified Customer

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Perfect! Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, profe Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, professional and has a calming presence. I highly recommend. More

by FMB Verified Customer Verified Customer

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Best service at Ferman! This was by far my best experience at Ferman BMW and it is because of Cesar Teresa. Excellent! I have been dealing with BMW service for nearly 25 year This was by far my best experience at Ferman BMW and it is because of Cesar Teresa. Excellent! I have been dealing with BMW service for nearly 25 years and have never been impressed with the customer service when requiring service. Usually the service reps are smug and make me feel like I am interrupting their internet browsing. More

by ALISCHOWE Verified Customer Verified Customer

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New battery Have always had very satisfactory service at Ferman BMW. The service representatives are very caring. He sees to it that what I am seeking to remedy Have always had very satisfactory service at Ferman BMW. The service representatives are very caring. He sees to it that what I am seeking to remedy is taken care of. More

by mrpaul Verified Customer Verified Customer

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The experience was seemless! Everyone was attentive, Cesar was awesome and I didn't wait very long. I will definitely recommend this dealership to others. My experience was seemle Everyone was attentive, Cesar was awesome and I didn't wait very long. I will definitely recommend this dealership to others. My experience was seemless! More

by Cozine Verified Customer Verified Customer

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Great service always One dealership I will use. Thanks for the great service. Everyone is courteous and professional. Just worked with Cesar in service and he was excell One dealership I will use. Thanks for the great service. Everyone is courteous and professional. Just worked with Cesar in service and he was excellent More

by MCHENRY.ANGELA Verified Customer Verified Customer

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Quick, courteous, great work Nothing but a positive experience all the way around. Needed new wiper blades and came away with them plus a clean car! All staff were professional, h Nothing but a positive experience all the way around. Needed new wiper blades and came away with them plus a clean car! All staff were professional, helpful, and speedy. Great experience. More

by beth3 Verified Customer Verified Customer

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AC running perfect Caesar was excellent help us out a lot found some stuff that needed fixing he fixed and we're very satisfied I hope the dealer always does good work Caesar was excellent help us out a lot found some stuff that needed fixing he fixed and we're very satisfied I hope the dealer always does good work More

by gkollyeas Verified Customer Verified Customer

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