Cesar Tereso | Page 84

Service Review- Pete DeNunzio for 2018 540i Your service team was once again superb. I came in to drop off the car, had a loaner waiting for me, and was back to work in 20 minutes. The work wa Your service team was once again superb. I came in to drop off the car, had a loaner waiting for me, and was back to work in 20 minutes. The work was completed within a few hours and I had my car back the same day. Only put 17 miles on the loaner. More

by USTOR2641 Verified Customer Verified Customer

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Excellent in every way. This was another Super Service Experience thanks to the Super Service Manager CESAR TERESO In 19 years of coming to Ferman, I have had a number This was another Super Service Experience thanks to the Super Service Manager CESAR TERESO In 19 years of coming to Ferman, I have had a number of excellent service managers, but none better than him. More

by Duane Schultz Verified Customer Verified Customer

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Great Experience Very Friendly Staff both sales and service It was a pleasure to have my vehicle service there. Highly recommend them for all your BMW service. Very Friendly Staff both sales and service It was a pleasure to have my vehicle service there. Highly recommend them for all your BMW service. Thank you More

by MAPracing Verified Customer Verified Customer

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Persistent check engine light Its challenging to repair electrical gremlins sometimes so I had to be patient for a week but their persistence and professionalism paid off. Love m Its challenging to repair electrical gremlins sometimes so I had to be patient for a week but their persistence and professionalism paid off. Love my car and the Ferman service department. More

by RDG Verified Customer Verified Customer

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Great Personnel, Excellent Service Taking my car to Ferman BMW always makes me feel better, aside from my beemer being in the best possible hands, Ferman BMW's personnel is courteous, f Taking my car to Ferman BMW always makes me feel better, aside from my beemer being in the best possible hands, Ferman BMW's personnel is courteous, friendly, knowledgeable and professional. Ceasar Tereso is an awesom service advisor, you can trust he will do whats best for you and your vehicle. Taking my car to Ferman BMW is always a great experience. More

by rochester197 Verified Customer Verified Customer

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Outstanding customer service I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The cust I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The customer service has always been too notch. I can only think of one situation where something wasn't thoroughly explained to me. I would recommend this facility to anyone. More

by NYBOYS6101 Verified Customer Verified Customer

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Repair Cesar helped all our needs is a great personable service advisor explained everything about our vehicle we would come back again and deal with him Cesar helped all our needs is a great personable service advisor explained everything about our vehicle we would come back again and deal with him More

by gregvanemburgh Verified Customer Verified Customer

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Low tire pressure I went in to have a tire looked at as it had bee loosing air for a few days. Shortly after I got there, without an appt., they confirmed I had a nail I went in to have a tire looked at as it had bee loosing air for a few days. Shortly after I got there, without an appt., they confirmed I had a nail in the tire and unfortunately it could not be patched. My car also needed brake fluid. Since the new tire was not going to be at the dealership until the next day, they gave me a loaner car so I could get to work. My car was ready the next day. And truth be told, even though I really had not planned on spending what I did, (hoping the tired could have been patched) Cesar was very fair, great to work with and treated me with kindness and respect. He is a great asset to the dealership. More

by bakerbabe57 Verified Customer Verified Customer

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Routine maintenance Customer service was great and didn’t have to wait for long to check in and receive loaner car so I could get on with my day. I was also notified rath Customer service was great and didn’t have to wait for long to check in and receive loaner car so I could get on with my day. I was also notified rather quickly for any additional needed repairs. More

by rciancitto Verified Customer Verified Customer

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Excellent sales and service! Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do w Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do what they can to make customers happy. More

by i3Rick Verified Customer Verified Customer

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