Cesar Tereso | Page 85

This was a positive trip to your dealership, but..... You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much do You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much done to the car. I came in your dealership and after the car had been pulled back in the garage your service clown comes up and goes “ your the one that had the red convertible that was running so rough”. Funny that at that time I had driven that car 68,000 miles and it never missed a beat. Nobody came to me and said anything about running rough, let’s go out to the drive and I’ll show you. Only after it was in the garage where I couldn’t get to it or didn’t know what had been done to it before I got to it if I could have. This was a fraudulent deal from the get go. I originally brought it in because I had to have the car jump started and wanted to have them check the battery.. what a surprise I also needed a $500.00 battery too. The time before this one. I brought it in and told you service clown I wanted a price to have a flap back where the convertible top goes down. When the top is down the flap closes to keep junk from getting in where the mechanical parts for the top are. This clown tells me he needs $147.00 to find out what the problem is. I told him I just told him what the problem and what I wanted.” I need to check out the other side to see if it’s O.K.. I told him that side works fine. It opens when it’s supposed to and closes when it’s supposed to. That’s all it gets paid to do. It doesn’t sing,it doesn’t dance it just opens and closes and it does it fine. “ Well I still need $147.00 to check it out”.He told me that money would go towards repair cost if I wanted it fixed. $500.00- $1100.00. I ‘ve already got that lined up to be fixed in Tampa for $500.00. Of the service people I have worked Cesar screwed me out of $2600.00. Got no use for him at all. Steve the salesman.Ferman used to be reputable dealer. Customer service? That woman that answere your main switchboard could not be more arrogant if she tried. I would rather have my teeth pulled out than to,have to try to talk to her. Salesman Steve... crook. James Whaley, who I saw last time I was in the service dept. was great. More

by RBATTLE10 Verified Customer Verified Customer

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Will not return to dealership for service First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wi First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wiper was hitting windshield post the whole way home. Cesar was very professional and happy with his service. The techs working on the cars are horrible. I will not be returning to ferman bmw for service or recalls from this point forward. More

by KBREVIAR Verified Customer Verified Customer

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Quick resolution to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me More

by CRYSTALWEARY Verified Customer Verified Customer

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Excellent Service! Cesar went above and beyond to ensure that my experience was excellent! I would highly recommend Ferman BMW! Cesar is a valuable asset to this deale Cesar went above and beyond to ensure that my experience was excellent! I would highly recommend Ferman BMW! Cesar is a valuable asset to this dealership. More

by queensgirl77 Verified Customer Verified Customer

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Service and tires Cesar was excellent, very professional. By far my best experience at BMW since the day I purchased the vehicle. It would of been nice if I had a loan Cesar was excellent, very professional. By far my best experience at BMW since the day I purchased the vehicle. It would of been nice if I had a loaner available as the service did take much longer than estimated by the scheduler. More

by KAR08213 Verified Customer Verified Customer

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Bmw maintenance and oil change Always a pleasure working with Cesar. I brought car in for oil change near 75k. Work and service was exactly as described no surprises either. Always a pleasure working with Cesar. I brought car in for oil change near 75k. Work and service was exactly as described no surprises either. More

by DEPOE2 Verified Customer Verified Customer

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Service Review Our service advisor staying in continual communication regarding service and time frames. The atomspher of the service center was welcoming and the Our service advisor staying in continual communication regarding service and time frames. The atomspher of the service center was welcoming and the service center ran allowing for efficient pick up and drop off. More

by mitchellbridget Verified Customer Verified Customer

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Helpful Service Vehicle status showed a tire with low pressure. My service rep handled it for me same day (there was a nail in the tire) while I waited. Vehicle status showed a tire with low pressure. My service rep handled it for me same day (there was a nail in the tire) while I waited. More

by AndrewWeis Verified Customer Verified Customer

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I’m thankful for Cesar Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. More

by Lizmartin Verified Customer Verified Customer

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My experience with Steve Venden & Ferman BMW Once again I had a very enjoyable, informative and most professional experience with Steve Venden and Ferman BMW - my second car leased with Steve. O Once again I had a very enjoyable, informative and most professional experience with Steve Venden and Ferman BMW - my second car leased with Steve. On Monday, June 18th, I brought my 440i in for service. I leased that car from Steve and Ferman on December 12, 2016, thus was in the middle of a 36 month lease. Our 2 door car needed to be upgraded to a 4 door. While Cesar Tereso (also excellent) was assessing my car for service I took the time to roam the new car lot looking at 4 door models. I asked Tereso not to do anything with the service until I spoke with Steve about a new lease on a 4 door. Long story short, Steve and I arrived at a 2018 540i, beautiful 4 door on the lot with a complete sports package. I had described to Steve exactly what I wanted and he found it - the perfect car for my wife and me. Alpine white with a white leather interior, my wife’s favorite combination. Steve wasted no time - we immediately took a test driver then came back to his office to negotiate a new lease. I added a couple features that we already had on our present car - carbon fiber spoiler and mirror covers. I then had to leave for an appointment but Steve told me he would run the numbers and get back to me soon. I heard from Steve in a couple hours and we quickly consummated the deal. We bought out of our first lease and set up a new 36 month lease for the 540i. Steve would have had the car and paperwork ready the next day but my wife was scheduled for surgery so we met yesterday, Wednesday the 30th at 11:00am. Our new car was completely detailed. Steve even surprised me by having the car already tinted! At 11am yesterday the car was completely ready (a couple items had to be ordered). The car was perfectly detailed. The financing was set up and handled efficiently by Scott Douglas (Spelling). I transferred everything from my 440i to our new 540i. Steve then took the time to completely orient me to the new car, he answered all my questions, set all my personal settings, paired up my phone, etc. In summary, I couldn’t have had a better car buying experience. I have purchased or leased over 30 cars over the years and my 2 best experiences by far have been with Steve Venden and Ferman BMW. He is the best - knowledgeable, professional and low pressure. I could not have been more satisfied with a car buying/leasing experience. I do know from past history that Steve with answer the phone whenever I need him. I do recommend Steve Venden and Ferman BMW to any person interested in a new or pre-owned vehicle. More

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