Cesar Tereso | Page 83

Several warranty issues needed resolution. The warranty issues required several days to complete. One issue could have had a "band-aid" solution, however my service representative asked if he The warranty issues required several days to complete. One issue could have had a "band-aid" solution, however my service representative asked if he could hold my car over another day to get a part to fix it properly. I ended up driving a very nice loaner car six days, which made the wait easy. All issues appear to be resolved at this time, but if another dealer-service visit becomes neccessary I know I can count on Ferman service. More

by Bob - Palm Harbor Verified Customer Verified Customer

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Cesar took very good care of us made sure that the car was t Cesar took very good care of us make sure all the recalls were done the car was cleaned you let us know in detail what was going on with the car and w Cesar took very good care of us make sure all the recalls were done the car was cleaned you let us know in detail what was going on with the car and with the car needed it has to be one of your top service advisors More

by gregvanemburgh Verified Customer Verified Customer

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Great Window Tint Work Was very happy with services. The window tint work was excellent. Would highly recommend taking your vehicle here for tint work, As always staff went Was very happy with services. The window tint work was excellent. Would highly recommend taking your vehicle here for tint work, As always staff went the extra mile in all aspects of customer service. Always a pleasure More

by MAPracing Verified Customer Verified Customer

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Service Caesar was a great deal of help, always takes care of my car.. Would not go anywhere else, loaner was good and clean..m My car is always clean in an Caesar was a great deal of help, always takes care of my car.. Would not go anywhere else, loaner was good and clean..m My car is always clean in and out when I get it back.. More

by yohannlakebluff Verified Customer Verified Customer

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Excelent experience From the moment I was greeted at Ferman BMW the process was seemless, professional and in less than one hour my car was washed and ready for the road. From the moment I was greeted at Ferman BMW the process was seemless, professional and in less than one hour my car was washed and ready for the road. Thank you Cesar for your promp, courteous and professional service! More

by RONLOPEZ54 Verified Customer Verified Customer

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Everyone was very professional I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my e I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my experience well worth it. More

by no2 Verified Customer Verified Customer

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Great service Everything ran smoothly. CeSar was friendly and professional. Work done as promised and on time. Clean, attractive waiting area. Nice assortment of dr Everything ran smoothly. CeSar was friendly and professional. Work done as promised and on time. Clean, attractive waiting area. Nice assortment of drinks and snacks. More

by SDHEUTON Verified Customer Verified Customer

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Service Review- Pete DeNunzio for 2018 540i Your service team was once again superb. I came in to drop off the car, had a loaner waiting for me, and was back to work in 20 minutes. The work wa Your service team was once again superb. I came in to drop off the car, had a loaner waiting for me, and was back to work in 20 minutes. The work was completed within a few hours and I had my car back the same day. Only put 17 miles on the loaner. More

by USTOR2641 Verified Customer Verified Customer

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Excellent in every way. This was another Super Service Experience thanks to the Super Service Manager CESAR TERESO In 19 years of coming to Ferman, I have had a number This was another Super Service Experience thanks to the Super Service Manager CESAR TERESO In 19 years of coming to Ferman, I have had a number of excellent service managers, but none better than him. More

by Duane Schultz Verified Customer Verified Customer

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Great Experience Very Friendly Staff both sales and service It was a pleasure to have my vehicle service there. Highly recommend them for all your BMW service. Very Friendly Staff both sales and service It was a pleasure to have my vehicle service there. Highly recommend them for all your BMW service. Thank you More

by MAPracing Verified Customer Verified Customer

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