Charles Carter
Charles Carter at Spitzer Toyota Monroeville

Charles Carter | Page 2

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
91 Reviews
4.8

91 Reviews

Write a Review

91 Reviews of Charles Carter

May 11, 2026

Dealership Rating
Employee Rating

Charles was EXTREMELY patient with me, explained everything, repeatedly made himself available for me. He is an excellent representative. He put in a phone call to the workers to update me on timi More

by Avraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacie Suprano

May 11, 2026

Spitzer Toyota Monroeville responded

We appreciate the 5-star feedback and are glad Charles provided attentive support throughout your service. It’s great to know you found the waiting area comfortable and could keep working while we cared for your Toyota. Congratulations on winning the dog toy on our spin wheel and we look forward to your next visit.

May 04, 2026

Dealership Rating
Employee Rating

This is well run and staffed by professionals. They seem to stay aware of wait times. More

by joesabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Elvis "David" Bole

May 04, 2026

Spitzer Toyota Monroeville responded

Thank you for noting our team’s professionalism and attentiveness to wait times. We appreciate the opportunity to service your Toyota Venza.

May 03, 2026

Dealership Rating
Employee Rating

I need to. return in August for an oil change and inspection after spending almost three hours there. Should receive reminder before oil change needed. Spent too More

by SHERRYBKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Sherry, feel free to contact us at your convenience.

April 30, 2026

Dealership Rating
Employee Rating

A bit disappointed with concern and knowledge of my inquiry on car. 1st service visit so will reserve my opinion until more visits with my complimentary service plan More

by JOHNNYJR13
Service Time
Service Communication
Recommend Dealer
No
May 03, 2026

Spitzer Toyota Monroeville responded

Thank you for your review. If it's possible to discuss your visit in more detail, please give me a call. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 26, 2026

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Always an amazing experience! ! The service there is informative and attentive to all of their customer needs. More

by myangelwalk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2026

Spitzer Toyota Monroeville responded

We’re thrilled our team took the time to explain each step and address your needs during service on your Toyota Crown. James appreciates your kind words and looks forward to providing another excellent experience.

April 23, 2026

Dealership Rating
Employee Rating

Very easy car buying experience, quick and efficient service Friendly staff, nice selection, very pleased More

by Baimino17
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Apr 23, 2026

Spitzer Toyota Monroeville responded

We’re thrilled your Toyota buying experience was smooth and that our team provided prompt service. It’s rewarding to know our staff and vehicle selection left you pleased. We’ll pass your kind words along to Charles and the rest of our team.

April 21, 2026

Dealership Rating
Employee Rating

They fit us in as out of towners who needed service so we could drive safely home! More

by BRAD@BAGOODMAN.COM
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Apr 22, 2026

Spitzer Toyota Monroeville responded

We’re pleased we could accommodate you during your travels. Charles and our service team are glad your Toyota RAV4 Prime was ready for a safe drive home. Wishing you safe journeys ahead!

April 15, 2026

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Employee Rating

Every service department employee is courteous and looks you in the eye and smiles and says hello. Service was completed in a reasonable amount of time and the waiting area is clean and comfortable. More

by VLEODO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your experience with our service team. We’re glad the work on your Toyota Venza was completed promptly and that you found the waiting area comfortable. We look forward to serving you and your Venza again.

April 12, 2026

Dealership Rating
Employee Rating

First 🥇 class business & service at this service department Spitzer Toyota Monroeville would recommend this dealership to friends. More

by DBEAS277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Costello

Apr 12, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to know our service team delivered top-tier care for your Toyota. Thank you for recommending us to others. We look forward to serving you again soon.

April 03, 2026

Dealership Rating
Employee Rating

Ray was so great, he was very professional he treated me so well and went above and beyond More

by King
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to hear how Ray’s professionalism and dedication made your visit so positive. We appreciate your feedback and look forward to assisting you again.

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