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Charles Carter
Charles Carter at Spitzer Toyota Monroeville

Charles Carter | Page 2

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
78 Reviews
4.8

78 Reviews

Write a Review

78 Reviews of Charles Carter

March 27, 2026

Dealership Rating
Employee Rating

Good service . Nice people. Like the video of the technician going over what has been done to your vehicle. More

by SMR0
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks

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Mar 27, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your experience. We’re glad our team’s video overview of the work on your Toyota 4Runner was helpful and that you found our staff welcoming. We appreciate your kind words!

March 26, 2026

Dealership Rating
Employee Rating

Everything is explained. They listen to the customer Work is done timely. Shuttle service is a plus. More

by Cscanlonii
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 28, 2026

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

Mar 26, 2026

Cscanlonii responded

Excellent service.

March 21, 2026

Dealership Rating
Employee Rating

While the service was thorough, I think 1. 5 hours for a tire rotation is a bit much More

by SSHANEYFELT
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 23, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Thank you for choosing Spitzer Toyota Monroeville!

March 17, 2026

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Employee Rating

Nice facility. . service was very slow.. I will not return for service That's all Done More

by Tknepshield
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 19, 2026

Spitzer Toyota Monroeville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly.

March 17, 2026

Dealership Rating
Employee Rating

Charles was wonderful. The whole appointment at SPITZER was awful. What should have been a straight forward appointment was an all day thing. I was bit satisfied when I lef More

by KFRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Pat Reardon

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Mar 22, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Mar 19, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 14, 2026

Dealership Rating
Employee Rating

Kind attentive and answered all my questions. Communicated very well. I'd recommend Charles and the service desk. More

by DBROWN8092
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 14, 2026

Spitzer Toyota Monroeville responded

It’s great to hear that Charles was attentive and communicated clearly while servicing your Toyota. Thank you for recommending Charles and our service desk. We appreciate your five-star rating and look forward to helping you again.

March 14, 2026

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Employee Rating

Service was efficient and friendly. Comfortable waiting space, nice people, good video of my car repair process More

by lquinn1
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 14, 2026

Spitzer Toyota Monroeville responded

Thank you for noting our efficient and friendly service. We're glad the comfortable waiting area and repair process video enhanced your experience. We look forward to assisting your Toyota on its next visit.

March 13, 2026

Dealership Rating
Employee Rating

Outstanding work and service, from Nora- person who made my appointment - to Charles Carter the service rep who explained what was needed. More

by LPITT619
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 13, 2026

Spitzer Toyota Monroeville responded

Thank you for highlighting how smoothly scheduling and service went for your Toyota Camry. Charles is pleased that his clear explanations helped you feel confident about the work needed. We appreciate your trust and welcome the opportunity to assist with any future maintenance.

March 13, 2026

Dealership Rating
Employee Rating

Great Service. Timely. Service Techs make great suggestions. Would Recommend Spitzer service to others family/friends. More

by DALTON156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike, Stacey Davis

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Mar 13, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to know our team provided quick service and helpful advice for your Tacoma. We appreciate you recommending us to family and friends. Thank you for the five-star rating and for trusting us with your vehicle.

March 10, 2026

Dealership Rating
Employee Rating

Great experience. I was there for 2 hours and they clearly communicated what needed to be done. More

by dbrush99
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 10, 2026

Spitzer Toyota Monroeville responded

What a pleasure to read your feedback. We’re glad our team, including Charles, explained the work clearly and kept your visit running smoothly. Thank you for trusting us with your Toyota Tacoma.

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