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Charles Carter
Charles Carter at Spitzer Toyota Monroeville

Charles Carter | Page 3

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
91 Reviews
4.8

91 Reviews

Write a Review

91 Reviews of Charles Carter

March 31, 2026

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Employee Rating

This time was a good experience. It was better than the last time. The experience wasn’t so great More

by Michaelrutter222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2026

Spitzer Toyota Monroeville responded

Thank you for your review, Michael! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that your recent visit met your expectations. Thank you again for choosing Spitzer Toyota Monroeville!

March 30, 2026

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Employee Rating

Great service. Extremely attentive to all and any questions. Great experience! I will continue to use their services. More

by austinsills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Pat Reardon, James Thomas, Elvis "David" Bole, Matthew Artis, Stephanie Disalvo, Amber Barone, Stacey Davis, Julieann Walters

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Mar 30, 2026

Spitzer Toyota Monroeville responded

Thank you for trusting our team with your Ford F-150 and for highlighting our attentiveness to your questions. We’re thrilled you had a great experience and plan to come back. We look forward to assisting you again soon.

March 28, 2026

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Employee Rating

In for state inspection Fast & courteous service from first interaction to leaving the service department More

by BLACKLABS2264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacey Davis

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Mar 28, 2026

Spitzer Toyota Monroeville responded

Great to hear your Toyota RAV4 got its state inspection so promptly. Our team was pleased to provide courteous care from check-in through departure. We’re here whenever you need assistance again.

March 27, 2026

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Employee Rating

Good service . Nice people. Like the video of the technician going over what has been done to your vehicle. More

by SMR0
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks

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Mar 27, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your experience. We’re glad our team’s video overview of the work on your Toyota 4Runner was helpful and that you found our staff welcoming. We appreciate your kind words!

March 26, 2026

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Employee Rating

Everything is explained. They listen to the customer Work is done timely. Shuttle service is a plus. More

by Cscanlonii
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 28, 2026

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

Mar 26, 2026

Cscanlonii responded

Excellent service.

March 21, 2026

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Employee Rating

While the service was thorough, I think 1. 5 hours for a tire rotation is a bit much More

by SSHANEYFELT
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 23, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Thank you for choosing Spitzer Toyota Monroeville!

March 17, 2026

Dealership Rating
Employee Rating

Nice facility. . service was very slow.. I will not return for service That's all Done More

by Tknepshield
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 19, 2026

Spitzer Toyota Monroeville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly.

March 17, 2026

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Employee Rating

Charles was wonderful. The whole appointment at SPITZER was awful. What should have been a straight forward appointment was an all day thing. I was bit satisfied when I lef More

by KFRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Pat Reardon

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Mar 22, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 14, 2026

Dealership Rating
Employee Rating

Kind attentive and answered all my questions. Communicated very well. I'd recommend Charles and the service desk. More

by DBROWN8092
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 14, 2026

Spitzer Toyota Monroeville responded

It’s great to hear that Charles was attentive and communicated clearly while servicing your Toyota. Thank you for recommending Charles and our service desk. We appreciate your five-star rating and look forward to helping you again.

March 14, 2026

Dealership Rating
Employee Rating

Service was efficient and friendly. Comfortable waiting space, nice people, good video of my car repair process More

by lquinn1
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 14, 2026

Spitzer Toyota Monroeville responded

Thank you for noting our efficient and friendly service. We're glad the comfortable waiting area and repair process video enhanced your experience. We look forward to assisting your Toyota on its next visit.

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