Charles Draper | Page 13

Im not satisfied or happy with how this dealership treated my deal. First of all I went and never got treated with enthusiasm nor got tang kind of information on the vehicles on the lot. I found the treated my deal. First of all I went and never got treated with enthusiasm nor got tang kind of information on the vehicles on the lot. I found the battery on my vehicle was old, battery was from 2019 (old battery’s are a safety issue) I asked the sales guy to please check to see what could be done and he never gave me an update or anything he just avoid my concern. Second the brakes (rotors) were damaged. They told me vehicle had went through inspection but the brakes were warped ! Making loud noises when driving! If all of this things were avoid while the vehicle was put through inspection I wonder what other things were avoid just for them to sell the vehicle quick and make money out of hardworking people like me, this was my very first time interacting with Volkswagen of lakeland and it’ll be my last, I don’t recommend this dealership whatsoever. I understand it’s a used vehicle but my purchased wasn’t honored like it should’ve been. I bought the vehicle, didn’t got it for free. The sales people were alright. More

by Mauro santos Ramírez Verified Customer Verified Customer

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Let me start by saying the sales process was nice. I have no complaints, negotiations were good, felt like I got a good price, etc... However, the issues I have are post sales. No more than 12 hour I have no complaints, negotiations were good, felt like I got a good price, etc... However, the issues I have are post sales. No more than 12 hours later, the check engine light, TPMS light, Stability control light, etc... came on in the car. I sent a text simply stating, "I think we have a problem here." The response was why I am writing this review. They responded with "You bought a warranty.". So in short, they do not stand behind anything they sell. These are the items I had to address after I took delivery. 1. Fill all the tires to the correct pressure. They were at 28 and should be at 33. 2. Change the oil. It was about 2 quarts low and hadn't been changed. 3. Balance the tires, new tires were installed but they were not balanced which caused vibrations at high speed. If they can't do these simple things then beware of anything you buy. They had a customer for life on Sunday and lost that customer on Monday. More

by russ356 Verified Customer Verified Customer

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No pressure tactics, great prices and high quality cars, and knowledgeable staff, overall wonderful experience! and knowledgeable staff, overall wonderful experience! More

by Hlpeterson1983 Verified Customer Verified Customer

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The process was super easy, everyone I worked with was very pleasant, and it was a decently quick process. Every document was explained to me before signing, as well as assurance of care. It was great to very pleasant, and it was a decently quick process. Every document was explained to me before signing, as well as assurance of care. It was great to be taken care of and not having to stress the car buying process! More

by TIFFANY SMITH GAY Verified Customer Verified Customer

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Great service very knowledgeable. I will recommended 100%. It was a.great purchase for my family I will recommended 100%. It was a.great purchase for my family More

by ivelynvenereo Verified Customer Verified Customer

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The employees were very nice and easy to work with. The dealership was well kept and clean. The dealership was well kept and clean. More

by Fig Verified Customer Verified Customer

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What a great team at Lakeland VW! We have now bought our 7th car from Lakeland VW, and each time we have been treated like family. The “old way” of selling cars is just not done at La We have now bought our 7th car from Lakeland VW, and each time we have been treated like family. The “old way” of selling cars is just not done at Lakeland VW. They just know how people like to be treated, with integrity and openness. More

by PENNINGTON7777 Verified Customer Verified Customer

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Easy purchase, no pressure at all. I would definitely go back to purchase another vehicle. I would definitely go back to purchase another vehicle. More

by BSEANM72 Verified Customer Verified Customer

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Thank you Ashley Broyles for making my car shopping and purchase a pleasure. You truly are a star and very professional. Your vast knowledge on cars is what sets you apart from average to excellence. purchase a pleasure. You truly are a star and very professional. Your vast knowledge on cars is what sets you apart from average to excellence. Regards, Don H More

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I've bought multiple cars from this dealership. .. what else can I say? I'll be back again. .. what else can I say? I'll be back again. More

by ROJS Verified Customer Verified Customer

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