Charles McElroy | Page 10

I bought my first car. I bought a certified pre owned car here this week and I like the car a lot and the whole process was painless. Thank you I bought a certified pre owned car here this week and I like the car a lot and the whole process was painless. Thank you More

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The garavel(Kyle O'Melia) experience Great experience buying our new Jeep!!! Negotiations were clear and precise. This my third car purchased from Garavel and would never buy a jeep anywh Great experience buying our new Jeep!!! Negotiations were clear and precise. This my third car purchased from Garavel and would never buy a jeep anywhere else. Service dept in excellent as well. Kyle O'Melia adds a personal level of communication that is unequaled. More

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Bought a certified pre owned car very seamlessly Had my eye on a specific car, went to test drive it and very easily completed the paperwork. Customer service was really good as an after parts DVD p Had my eye on a specific car, went to test drive it and very easily completed the paperwork. Customer service was really good as an after parts DVD player was not working. We said we weren't taking the car and they sent it to an audio shop and had a newer unit put in gratis. More

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Great job! Smooth fast transaction! Very helpful and excellent service buying a new car. Helped a first-time buyer new to country buy her first car. Thanks to all at Garavel! Very helpful and excellent service buying a new car. Helped a first-time buyer new to country buy her first car. Thanks to all at Garavel! More

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Friendliest & most honest staff What a great experience! I wasn't hounded while browsing, when I found the vehicle I was interested in, I found Annie, seemed like we've been friends What a great experience! I wasn't hounded while browsing, when I found the vehicle I was interested in, I found Annie, seemed like we've been friends for years. She was very honest and down to earth and WASN'T trying to sell a car, she gave practical and unbias advice. Then to check the value of my trade came Charlie, the brief time spent with him, I knew I can trust what he was saying. I finally sat with Carlos for putting all the numbers together, he was very meticulous with the numbers and making all finally come together in a neatly tied bow. While I was waiting, the hostess "Bambi" was checking to see if I needed anything, making small talk (in between handling calls and helping other customers), etc. She didn't forget I was there and she let me know it. Very nice person! The waiting area was convenient (coffee, tv, phone charging station) employees walking by, with a friendly greeting. I walked out of there like I just met with an extended family- the crazy friend everyone can count on, the Uncle with a world of experience and honest opinion, the studious cousin, and the comforting young Aunt. Thanks again! More

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Easy Breezy Lemon Peasy From start to finish, Sal Lodice was a pleasure to work with. He provided facts and information & allowed me the space to make my decision with confid From start to finish, Sal Lodice was a pleasure to work with. He provided facts and information & allowed me the space to make my decision with confidence. The car I purchased was not my #1 choice in the beginning of my search and if it weren't for Sal's selling style, I very likely would not have purchased from Garavel. I work about 1 mile up the road and will recommend Sal to anyone I know in the market. Thank you, Sal! More

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Fantastic experience at Garavel Jeep! I worked with Robert O'Melia. He was very patient with me and was not trying to force me into buying anything immediately. He had no problem taking I worked with Robert O'Melia. He was very patient with me and was not trying to force me into buying anything immediately. He had no problem taking us for 3 tests drives and letting us go home to think about the choices knowing all the information we needed. This was my first purchase with them but my father has bought 6 cars from them, I now know why he goes back. The whole team was very knowledgeable about the vehicles and were ready to answer all questions. Found the prices to be reasonable and i got myself into an even better car then the one i originally went for because it was within budget. I am now pimped up from the street up, thank you Garavel Jeep for the great experience! More

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Pleasant car buying experience. Staff was very accommodating, understanding and helpful. We purchased an 04 Lexus and traded in a Subaru. Would definitely recommend Garavel Jeep an Staff was very accommodating, understanding and helpful. We purchased an 04 Lexus and traded in a Subaru. Would definitely recommend Garavel Jeep and their staff and we will surely do business again. A big Thank You to Sal, Charlie & Carlos! More

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Salesperson was great! Dealership came through in the end. **UPDATED** Immediately after posting my review, the dealership called me and apologized for my disappointment. They issued a goodwill check immedia **UPDATED** Immediately after posting my review, the dealership called me and apologized for my disappointment. They issued a goodwill check immediately and I received it within a week. They worked hard to satisfy me (after posting a review) and I am thankful for their efforts. As a result, I have updated my rating accordingly. The original review is below. Mixed review, unfortunately. I had a good experience during the buying process, but we hit a snag that has me disappointed. This snag, along with the fact that they very sneakily added in a $189 charge for VIN etching that I didn't approve, has me hesitant to make another purchase from this dealership. The vehicle I purchased was advertised as a dual DVD system with two units and two screens, which allows my children in the 2nd row to watch a different movie than the children in the 3rd row. Unfortunately, on our trip home from the dealership, we discovered the lower DVD unit did not play and is not functioning. My local dealership quoted $700+labor to replace the unit. Obviously, we're not going to do that, but had I known the second unit didn't work, I would have negotiated that into my pricing. I asked the dealership to consider a token gesture of $200 and they have refused. It is disappointing, to say the least as I feel that's a reasonable request. In the end, I can say that my salesperson, "Wrangler Rob," was great and did everything I asked of him. The finance manager Carlos was pushy and awkward, but very knowledgeable. But, again, it's a bit shady how this played out and I would caution future buyers to be extraordinarily thorough with checking to make sure all features work as advertised prior to signing the dotted line. Lesson learned for me. More

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Best experience ever!! It was great working with Annie!!! She was accommodating and made the return and leasing process easy and fast. I love my new Grand Cherokee. Annie It was great working with Annie!!! She was accommodating and made the return and leasing process easy and fast. I love my new Grand Cherokee. Annie is the BEST!!! More

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