Charles Mitchell | Page 11

Solomon is an incompetent liar. I will never be returning to Joyce Honda for anything! Service or sales. This place is a joke. Stay away! This is the third time I’m writing this rev I will never be returning to Joyce Honda for anything! Service or sales. This place is a joke. Stay away! This is the third time I’m writing this review and the dealership keeps deleting it. No one at the dealership has yet to reach out to me either to clarify or hear my terrible experience. I called to have my windshield replaced because it was damaged while I was driving. I spoke to Solomon in regards to my windshield and the warranty and he said he would order my new windshield. When I called two weeks later to follow up on the order nothing was ordered for me. Parts transferred me to service. No one knew what I was talking about because Solomon never put in any notes on my record nor placed an order. Once I did finally get to speak to him again he said he never ordered the windshield because it was not covered under my extended warranty. He never called me back to relay this to me. He never even put a note in that we spoke about this even though it was a pretty in depth back and forthright between him and I. Then, I said well how can I repair the crack? He said send a photo. He never asked me to come in to see my windshield so it can be looked at or if it’s something fixable. I had to offer to come in. I did. Then he said ok I can have my “glass guy” repair it under your warranty. Great! He said you need to leave it all day. I said fine. He said would you like a loner? I said sure: Fast forward to the day of the appointment I arrive at 9:00am: he says sorry there’s no loaner for you! I said fine: I’ll leave it: and find a ride home. As I’m leaving, the service receptionist finds a “post-it” with my name on it next to the computer and it was supposedly my reserved loaner? At this point I was fed up and did not trust them to repair my car. From my first conversation with Solomon he was constantly confused, disorganized and just not clear on the processes of his own service department. Then they boil it down to the fact my husband gave his name when arriving for the appointment and not mine that’s why they couldn't find the loaner reservation. What a joke. How were you going to repair the car then? Who’s warranty were you accessing? Again, just a joke: no one can take responsibility for their mistakes and oversight at this place. Do not trust them with your vehicle. They lie to coverup their mistakes or lack of employee understanding of internal repair processes then blame it on the customer. Disgusting! More

by CCOOK Verified Customer Verified Customer

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Sue is the best. Very efficient and knowledgeable. Very trustworthy. I will continue to service my car here Very efficient and knowledgeable. Very trustworthy. I will continue to service my car here More

by packer60 Verified Customer Verified Customer

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Everything was handled professionally and with courtesy. Really nothing else needs to be said but you want fifteen words. Really nothing else needs to be said but you want fifteen words. More

by FULLMANN322 Verified Customer Verified Customer

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The staff was professional and extremely helpful. I showed up without an appointment for a software update that hindered my everyday use of my accord. I was out in a little over an hour. This is my f I showed up without an appointment for a software update that hindered my everyday use of my accord. I was out in a little over an hour. This is my first time using service for my first Honda. Very surprised with the staff at Joyce Honda! More

by CHADHAUCK Verified Customer Verified Customer

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Slow high in prices and make up stuff and I was told rear brakes pads 900 dollars 💸 and got them for 30 dollars elsewhere brakes pads 900 dollars 💸 and got them for 30 dollars elsewhere More

by elijahmcduffie511 Verified Customer Verified Customer

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I had a very good experience with Joyce. Everything was done quickly and there was lots of communication. Everything was done quickly and there was lots of communication. More

by leeziepop Verified Customer Verified Customer

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Excellent service and performed in a timely manner. Doesn't try to oversell you on additional services. Very happy with the service and the center! Doesn't try to oversell you on additional services. Very happy with the service and the center! More

by TOMDALY621 Verified Customer Verified Customer

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Excellent communication with the customer. Quality work with a super friendly staff. Customer service at its finest. Quality work with a super friendly staff. Customer service at its finest. More

by PATJRYAN Verified Customer Verified Customer

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Thanks to the Professional assistance received from Charles Mitchell, we were able to get the repair of our vehicle within one hour, repair was properly done and we were able to continue to enjoy our t Charles Mitchell, we were able to get the repair of our vehicle within one hour, repair was properly done and we were able to continue to enjoy our travel in the area. More

by espinozamanny Verified Customer Verified Customer

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Great service. I got a got deal when fixing my car. Charles took really good care of us I got a got deal when fixing my car. Charles took really good care of us More

by ANACDUARTER Verified Customer Verified Customer

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