Charles Perkins
Charles Perkins at Westside Lexus

Charles Perkins | Page 3

Service Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
127 Reviews
5.0

127 Reviews

Write a Review

Dealership Experience

18 yrs, 6 mos

127 Reviews of Charles Perkins

May 21, 2023

Dealership Rating
Employee Rating

Westside Lexus and Steve Mahan provide outstanding customer service in the leasing of the new vehicle. Steve explained the options and guided us in the selection and deliver of the vehicle. We have dr More

by haskellberry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Sam Chau

May 23, 2023

Westside Lexus responded

It's fantastic to hear about your positive experience working with Steve and our team here at Westside Lexus for your vehicle needs! Providing top-notch customer service is a priority, so we're thrilled that Steve has been able to guide you through the leasing process and make sure all of your options were explained. We appreciate your loyalty, and we look forward to seeing you again when it's time for another Lexus!

May 09, 2023

Dealership Rating
Employee Rating

The dealership, service department, sales, and finance department are wonderful! They make the leasing process hassle free and vehicle upkeep easy. We have been leasing vehicles from Jeffrey Byers for yea More

by Jenn P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 09, 2023

Westside Lexus responded

Jenn, we're thrilled you've had such a great experience at Westside Lexus! Our team takes pride in providing top-notch service, and it's wonderful to hear that we've earned your trust. Thank you for the excellent recommendation and for shouting out Jeffrey! We are looking forward to seeing you again down the road!

October 06, 2022

Dealership Rating
Employee Rating

I have never bought a Lexus! Will buy again! Totally different car buying experience! Great experience! More

by terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma , Desmond Johnson

Oct 07, 2022

Westside Lexus responded

Welcome to the Lexus family, Terry! We appreciate your business and we hope to welcome you back to Westside Lexus for your future purchases and services. Thank you and safe travels!

June 01, 2022

Dealership Rating
Employee Rating

All the way down from sales manager to car tech stuff was perfect. This is what I expect from Westside Lexus and they have delivered every time! More

by JOHN@DOOMAN.NET
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Joey Broussard

Jun 01, 2022

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 20, 2022

Dealership Rating
Employee Rating

Not organized. In Service. Had a loaner. Got there at 12:45 and left at 4:45. Had 20k. Inspection and update on Nav. Not the normal. Usually great. More

by paula_pollock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 25, 2022

Westside Lexus responded

Paula, I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient and accommodating service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

May 13, 2022

Dealership Rating
Employee Rating

Every thing was great. Did not take very long. Good place to buy a car for anyone. More

by clayallen2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sinh Pham , Manuel Gomez

May 13, 2022

Westside Lexus responded

Clay - Thank you for shopping with us at Westside Lexus! We are so glad to hear that your purchasing process went smoothly, and we hope that you're enjoying your new vehicle. Have a great weekend!

April 17, 2022

Dealership Rating
Employee Rating

Great salesmanship, and customer experience. Service department was equally good. Would be nice to have charging stations for phones etc and other beverage and snack items. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 18, 2022

Westside Lexus responded

John, we're so grateful for your feedback! It's wonderful to hear that you've received such good care from our sales and service teams. We thank you for your suggestions on how to improve our waiting area, and we will keep these thoughts in mind as we move forward. We appreciate you putting your trust in Westside Lexus for all your automotive needs, and we hope to see you again soon!

March 01, 2022

Dealership Rating
Employee Rating

We have purchased 4 cars from Chong Lee at Westside Lexus and have had wonderful experiences with each purchase. We have all our service done by Westside Lexus and trust their service department completely. More

by DPCRAFT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nemoto, Chong Lee

Mar 01, 2022

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such successful purchase experiences working with the Westside Lexus team. Drive safely in your new vehicle, and we will be sure to pass on the kind feedback to Chong!

December 25, 2021

Dealership Rating
Employee Rating

Clean And open coffee bar Organized dealership Good Clean And open coffee bar Organized dealership Good customer service Easy financing Experience agents Thank you More

by nekypretty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Christian Davidson , Kathleen Arms, Mark Solomon. John loving.

Dec 27, 2021

Westside Lexus responded

Thanks for sharing your positive feedback! We are glad that your service experience went well and that our team was organized and easy to work with. Your 5 star review is so appreciated!

October 26, 2021

Dealership Rating
Employee Rating

I bought my second Lexus from Westside as my experience over the past 11 years has always been positive. I appreciate the support I received while choosing my new vehicle. I changed my mind multiple time More

by A
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Margolis

Oct 27, 2021

Westside Lexus responded

We really appreciate your business here at Westside Lexus, and we wish you congratulations on your newest Lexus. We are glad that our team made your purchase a seamless one, and we'll see you again next time.

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