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Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian | Page 21

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

Write a Review

499 Reviews of Charles Sebastian

April 30, 2024

Dealership Rating
Employee Rating

Easty to schedule and timely repair work with ample explanation for repair times. Called earlier than expected that the work was complete. More

by samm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce, Colby Conine

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May 01, 2024

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

April 30, 2024

Dealership Rating
Employee Rating

Charles was great to work with and knew lot about my truck I will return. More

by jwooley21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2024

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Charles met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno; we look forward to having you as a valued customer for many years to come!

April 29, 2024

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Employee Rating

Friendly Professional Courteous Timely Fair Respectable They are always thinking of the customer and not More

by Dbalaam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Apr 29, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 28, 2024

Dealership Rating
Employee Rating

The service is always timely and helpful. The employees seem to know their products very well. More

by C.LEE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2024

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

April 27, 2024

Dealership Rating
Employee Rating

They have decent coffee in the waiting room. And nice cars on the lot. Can't think of much else good to say. I feel taken when I visit for services. More

by LINDSTROMDAVID143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Pearce , Ben Owings...4 stars

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May 02, 2024

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 27, 2024

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Employee Rating

Friendly fast great coffee I really didn't have to wait very long and it smelled nice in the waiting area More

by kyerickso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colby Conine, Tony Seibert

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Apr 29, 2024

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 24, 2024

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Employee Rating

I had issues with my car misfiring, Charles was so amazing in helping me get my Jeep repaired. My Wife’s Parents live in Reno and highly recommended Lithiu Jeep for service. More

by Anthony Duggam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2024

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Charles met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, Anthony, we look forward to having you as a valued customer for many years to come!

April 21, 2024

Dealership Rating
Employee Rating

Robert Black is great. He did everything in his power to make sure I found what exactly what I was looking for and make the deal happen. I couldn't be happier. He's the bes More

by TAVATRENT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Black, Colby Conine

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Apr 22, 2024

Lithia Chrysler Jeep of Reno responded

Thanks for your feedback on your recent visit to Lithia Chrysler Jeep of Reno. It's great to hear that Robert was able to assist you and that you had such a positive experience.

April 20, 2024

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Employee Rating

Good serviceibought my grand Cherokee there in 2017 and it still runs great one payment thanks More

by curtispwoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Apr 22, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Curtis, and don't hesitate to let us know if we can be of further assistance.

April 20, 2024

Dealership Rating
Employee Rating

Charlie is an awesome service member! He is always willing to answer any questions I have and always explains what they will be doing when I bring in my vehicles! Thank you Charlie! More

by Hindman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Harris

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Apr 22, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear Charlie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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