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Charles Suter
202 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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202 Reviews of Charles Suter
January 26, 2015
Professional serives Mr Suter is very professional and awesome guy to work with! I find the service Department at Don Ayres a pretty pleasant experience. Good job! Mr Suter is very professional and awesome guy to work with! I find the service Department at Don Ayres a pretty pleasant experience. Good job! More
by Mo
January 19, 2015
Oil change Work was done in a timely manner and Chuck was helpful as usual. The waiting area is pleasant and includes soda and coffee also newspaper Work was done in a timely manner and Chuck was helpful as usual. The waiting area is pleasant and includes soda and coffee also newspaper More
by mailman2
Other Employees Tagged: Doug Settle
January 06, 2015
Great dealership! I have purchased/leased at least 10 cars at Don Ayres Honda and never consider shopping anywhere else. Their service department is super - quick and I have purchased/leased at least 10 cars at Don Ayres Honda and never consider shopping anywhere else. Their service department is super - quick and thorough! They don't even mind when I show up without an appointment with my tire pressure warning light on, taking care of it right away. More
by mathyk@aol.com
Other Employees Tagged: Doug Settle , Troy Johnson
January 05, 2015
Quick Went in for an oil change before work (around noon) and was out in less than 30 minutes. Now, that's fast service and much appreciated! Thank you! Went in for an oil change before work (around noon) and was out in less than 30 minutes. Now, that's fast service and much appreciated! Thank you! More
by PatB
December 29, 2014
Dissapointing service trip After agreeing on a price for a new Accord, was hit with a high pressure salesman for a service contract.(covers evrything) When I go for a 5000 mi. s After agreeing on a price for a new Accord, was hit with a high pressure salesman for a service contract.(covers evrything) When I go for a 5000 mi. service they do give me the advertised $12.95 oil change but inform me that tire rotation is $16.95. (seems tire dealers are the only ones who'll do it for free) My attendant also told me to be happy with gas mileage that is less than advertised on the window sticker. Lloyd More
by Lloyd
Other Employees Tagged: John Hofmann
December 15, 2014
Title I have remove my review temporarily, while the dealer works on the issues. Check back in later to see what my results were. Thank you. I have remove my review temporarily, while the dealer works on the issues. Check back in later to see what my results were. Thank you. More
by TheDanGreenwood
November 26, 2014
30 Years of Satisfaction as a Don Ayres Honda owner I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "g I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "go to" guy. He is the warmest and the most capable service technician I have ever encountered: knowledgeable, up-to-date training, professional, and personal. Doug Settle is master Service Manager, without a doubt the most competent person in my 30 years of experience. He expects excellent performance from his team. It is obvious that he is respected for his professional and personal interest in his employees and those whom he serves as customers. My deceased wife was an enthusiastic and satisfied customer and considered Dave Steenport to be the person we would miss the most if we ever relocated. Two of my three daughters are Don Ayres Honda owners -- one lives near Atlanta, and the other in Gurnee, IL. The latter receives all of her service on her Honda ('06) from Dave Steenport through Doug Settle. Years ago I would visit various dealerships, but now when I think of a new car, I think of the Service Department and would only visit Don Ayres. Gratefully, Steve Sullivan More
by dad1040
Other Employees Tagged: Doug Settle, Kevin Cappelli, Jeremy Sullivan , Troy Johnson, Dave Steenport, Doug Waslyk
November 23, 2014
Happy to be part of the Don Ayres Honda family! I am beyond pleased with my experience purchasing a vehicle at Don Ayres. Will definitely continue to do business there and will recommend to family a I am beyond pleased with my experience purchasing a vehicle at Don Ayres. Will definitely continue to do business there and will recommend to family and friends. More
by Kara Etzler
Other Employees Tagged: Ryan Coleman, Bill Hulwick
November 19, 2014
Service center Doug and his crew always are eager to please my family regarding our service needs. I appreciate the way he finds a way to fit us in when sudden issue Doug and his crew always are eager to please my family regarding our service needs. I appreciate the way he finds a way to fit us in when sudden issues arise. Great job! More
by mark.j.leonhardt
Other Employees Tagged: Doug Settle
November 18, 2014
First service on our 2015 CRV Touring Things went as expected on our first visit to the service department "excellent". Tom in the parts department was very helpful in ordering our add on Things went as expected on our first visit to the service department "excellent". Tom in the parts department was very helpful in ordering our add on items for the CRV. He is an excellent parts advisor with a smile all the time. The items were installed in one day and all went well. Chuck is a true asset as a service rep to the dealership. Thanks to all Rick & Lois Baughman 2015 Honda CRV Touring More
by mailman2
Other Employees Tagged: Tom Vevia
