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Charles Suter
202 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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202 Reviews of Charles Suter
November 13, 2014
I enjoy the service I receive at Don Aryes Honda Excellent professional quality workmanship. Thank you so very much.the service people for the past 20 years I have been doing business are ACE certifi Excellent professional quality workmanship. Thank you so very much.the service people for the past 20 years I have been doing business are ACE certified and highly qualified which means a lot to me and my brother. More
by Albert Alvarez
Other Employees Tagged: Andy Hitzemann, John Watkins, Rick Squires, Doug Settle , John Hofmann, Troy Johnson, Ben Rose
October 22, 2014
Doug and his service crew have always done excellent service My brother and I have been using Don Aryes Honda Service under Doug's management since 1996. We have been pleased with the excellent service and quali My brother and I have been using Don Aryes Honda Service under Doug's management since 1996. We have been pleased with the excellent service and quality of maintenance and repairs of the certified mechanics. More
by Albert Alvarez
Other Employees Tagged: Andy Hitzemann, Rick Squires, Doug Settle, Jeremy Sullivan , John Hofmann, Troy Johnson, Ben Rose, Kevin (don't last name) Auto Body
October 13, 2014
Great place to do business I like the people that I deal with and the service department is one of the best in Fort Wayne and the service prices are very good. As nice as it is I like the people that I deal with and the service department is one of the best in Fort Wayne and the service prices are very good. As nice as it is to do business with Don Ayes, the customer waiting area really needs to be updated More
by vfrisby
Other Employees Tagged: Andy Hitzemann
August 28, 2014
Top notch service Recent service on fuel pump recall went great. Not experiencing any problems with repair. Repaired in less time than estimated. Great customer serv Recent service on fuel pump recall went great. Not experiencing any problems with repair. Repaired in less time than estimated. Great customer service with nice wait lounge. More
by chuckirvin
Other Employees Tagged: Kevin Cappelli , Laurie Amstutz
August 26, 2014
Awesome place to have my car worked on I am moving to florida, I bought my car from Don Ayres, and have been taking my car there for 7 years. They are the best, they are fast, helpful, ans I am moving to florida, I bought my car from Don Ayres, and have been taking my car there for 7 years. They are the best, they are fast, helpful, answers all your questions, even concerned about your day if bad or good. I told the guys i was moving they even wished us luck, and have a good safe trip. How many times has a total stranger come up to you and said that. The only thing is i am hoping i find a Dealership in florida half as good as Don Ayres, The service people and mechanics at Don Ayres is second to none. And i would recommend them if i come across anyone that needs there car worked on in Fort Wayne Indiana. More
by Wahya1963
Other Employees Tagged: Rick Squires, Doug Settle, Kevin Cappelli, Jeremy Sullivan , Troy Johnson
August 25, 2014
Service area excellence It is the personal relationship with the service team, particularly Charles Suter, that makes the difference. I know that when I contact Chuck, I can It is the personal relationship with the service team, particularly Charles Suter, that makes the difference. I know that when I contact Chuck, I can have total confidence that he cares to makes sure everything is taken care of on time. Occasionally, something come up that requires something extraordinary -- I don't have to ask, Chuck offers. More
by jbkeller08
July 30, 2014
"Willing to work with you" After deciding to move from an Accord to a CV-R, I went online to check inventory and sent an email with my choice. I was promptly answered by email After deciding to move from an Accord to a CV-R, I went online to check inventory and sent an email with my choice. I was promptly answered by email and phone call the next morning by Darrin Bickel. After meeting with him and Chris Demetriades I found the perfect vehicle and was able to purchase it with Darrin's help. He was so easy to talk with and found the time to work with me though he was quite busy this particular day. My experience so far is nothing less than superb with Don Ayres Honda. Every department I had contact with was very friendly and courteous. I look forward to a long relationship with them! More
by pfm
Other Employees Tagged: Chris Demetriades , Darrin Bickel, Ryan (in finance)
July 18, 2014
service visit Very good. In and out for the service and a comfortable area to wait for the service. Pleasant conversation with Charles at the start and end of t Very good. In and out for the service and a comfortable area to wait for the service. Pleasant conversation with Charles at the start and end of the service. More
by 43543
July 14, 2014
excellent customer service I recently brought in our 2012 Honda Civic to their service dept because some underbody parts were damaged when my wife drove off the road. We did no I recently brought in our 2012 Honda Civic to their service dept because some underbody parts were damaged when my wife drove off the road. We did not have an appt and it was early Friday afternoon. Chuck Sutter our service advsor said that still would be able to look at it and let us know. About two hours later we got a call that said it was fixed. This is the kind of service that we always get from Don Ayres. All of their service advsors are terriffic, but we really like dealing with Chuck Sutter in particular He always goes the extra mile to save us some money and to make sure everything is done correctly. His memory is terrific. We bought some tires a half a year ago through the service dept and just recently Chuck asked us how do we like the tires.. Doug Settle, the service manager is fantastic too. I will always get my cars serviced at Don Ayres! More
by edlchiang62
Other Employees Tagged: Doug Settle
May 16, 2013
I have been taking my Honda (previously my 1981 Prelude, now my 2001Accord) to Don Ayres since the mid 1990's, when I moved to the area. As a female, I have always been treated with respect. They are and now my 2001Accord) to Don Ayres since the mid 1990's, when I moved to the area. As a female, I have always been treated with respect. They are and always have been good listeners and helpful. On my most recent visit, I was having an issue with my new cell phone, not ringing. Concerned about receiving a call from the service department, I asked Mr. Suter for assistance. He figured it out and adjusted my phone to ring. They certainly are not in the business of cell phones but they have always been kind and helpful with me. I also use the shuttle service (free) that they offer while my vehicle is being serviced. This really helps me out when leaving my car so I can accomplish other things (usually attending classes at Ivy Tech or IPFW). I always allow more time than I need when using that service during busy times of the day (especially first thing or toward the end of the day) so that I can get to where I need to go on time. That is a very small "price" to pay for the ability to get around! More
by nancymtb
Other Employees Tagged: Troy Johnson, Ben Rose
