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Charles Suter
202 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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202 Reviews of Charles Suter
August 10, 2020
Chuck, in the service department has been extremely helpful and accommodating. We are from out of town and he does his very best to make sure our service work is done promptly and in a timely manner. helpful and accommodating. We are from out of town and he does his very best to make sure our service work is done promptly and in a timely manner. Shawn Baney has been very helpful and professional to accommodate our needs and answer our questions. Thanks to Honda for your excellent service! More
by Diane
Other Employees Tagged: Shawn Baney
August 10, 2020
Minor repair under warranty Took the vehicle in for repair of the rear window. The service person indicated that there were also some updates to be done on the car. All the wor Took the vehicle in for repair of the rear window. The service person indicated that there were also some updates to be done on the car. All the work was completed in the anticipated time frame. More
by stan
August 08, 2020
Great customer service! I always feel that they treat customers like family, and not just a way to make money! Service is fast and I've never felt they were trying to sell unnecessary repairs! customers like family, and not just a way to make money! Service is fast and I've never felt they were trying to sell unnecessary repairs! More
by Travelingfools
July 29, 2020
Personal and efficient. I have always been satisfied with the service and parts department, Instructive, informative and not pushy with service opportunities. Trustworthy and I have always been satisfied with the service and parts department, Instructive, informative and not pushy with service opportunities. Trustworthy and helpful. Easy to deal with and accommodating.Some really outstanding service minded staff that do a great job getting to know you as a customer. Personal and yet professional. More
by brizel59
Other Employees Tagged: Doug Settle, Jeremy Sullivan , Derek Berhalter, Pete Ort
July 29, 2020
Efficient service visit My Service advisor, Chuck, was very professional and courteous. My service on my Honda was done in a very timely manner, and finished ahead of my exp My Service advisor, Chuck, was very professional and courteous. My service on my Honda was done in a very timely manner, and finished ahead of my expectations. Thanks! More
by lchand1958
July 24, 2020
Excellent service We have owned 5 Honda vehicles covering a 20 year span more or less and have been pleased with everyone of them. I have been widowed for over 3 years We have owned 5 Honda vehicles covering a 20 year span more or less and have been pleased with everyone of them. I have been widowed for over 3 years and when I take my Honda Pilot in for service, I feel confident they look after me and up front with me when anything is recommended that needs attention with my vehicle when taken in for yearly oil change and any other maintenance needed and do not try to add things that aren't needed. More
by judiburkhardt
Other Employees Tagged: John Watkins, Doug Settle , Zach Bloom, Cesar Leal
July 24, 2020
Top notch experience from top to bottom. Each pint of contact is personal and professional at the same time. I am on my 6th Honda, and I can’t wait to see what’s next. contact is personal and professional at the same time. I am on my 6th Honda, and I can’t wait to see what’s next. More
by adejai
Other Employees Tagged: Rick Squires, Brandon Wachenschwanz, Jon Walker, Anthony Russett
July 23, 2020
My 2017 Accord had a bad noise! Everyone at Don Ayers is always so kind and also professional. Chuck listened to my car noise as I drove up.he was pretty certain I had stones in my b Everyone at Don Ayers is always so kind and also professional. Chuck listened to my car noise as I drove up.he was pretty certain I had stones in my brakes. He explained what they would do and gave me an estimate of what the cost would be. He called around 2:30 and told me the car was ready and yes it was a stone wedged in the brakes. When I arrived he came out to meet me. He is such a nice guy! I paid my bill and drove off noise free! More
by sisterlong50
July 21, 2020
Very Good. Charles always takes good care of me. He goes over what service is recommended for my vehicle at this time and explains why. Then we talk about work Charles always takes good care of me. He goes over what service is recommended for my vehicle at this time and explains why. Then we talk about working out a mutual schedule to get the work done. More
by Bob
