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Charles Suter
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198 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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198 Reviews of Charles Suter
July 28, 2020
Efficient service visit My Service advisor, Chuck, was very professional and courteous. My service on my Honda was done in a very timely manner, and finished ahead of my exp My Service advisor, Chuck, was very professional and courteous. My service on my Honda was done in a very timely manner, and finished ahead of my expectations. Thanks! More
by lchand1958
Helpful 
July 24, 2020
Excellent service We have owned 5 Honda vehicles covering a 20 year span more or less and have been pleased with everyone of them. I have been widowed for over 3 years We have owned 5 Honda vehicles covering a 20 year span more or less and have been pleased with everyone of them. I have been widowed for over 3 years and when I take my Honda Pilot in for service, I feel confident they look after me and up front with me when anything is recommended that needs attention with my vehicle when taken in for yearly oil change and any other maintenance needed and do not try to add things that aren't needed. More
by judiburkhardt
Other Employees Tagged: John Watkins, Doug Settle , Zach Bloom, Cesar Leal
July 24, 2020
Top notch experience from top to bottom. Each pint of contact is personal and professional at the same time. I am on my 6th Honda, and I can’t wait to see what’s next. contact is personal and professional at the same time. I am on my 6th Honda, and I can’t wait to see what’s next. More
by adejai
Other Employees Tagged: Rick Squires, Brandon Wachenschwanz, Jon Walker, Anthony Russett
July 23, 2020
My 2017 Accord had a bad noise! Everyone at Don Ayers is always so kind and also professional. Chuck listened to my car noise as I drove up.he was pretty certain I had stones in my b Everyone at Don Ayers is always so kind and also professional. Chuck listened to my car noise as I drove up.he was pretty certain I had stones in my brakes. He explained what they would do and gave me an estimate of what the cost would be. He called around 2:30 and told me the car was ready and yes it was a stone wedged in the brakes. When I arrived he came out to meet me. He is such a nice guy! I paid my bill and drove off noise free! More
by sisterlong50
July 21, 2020
Very Good. Charles always takes good care of me. He goes over what service is recommended for my vehicle at this time and explains why. Then we talk about work Charles always takes good care of me. He goes over what service is recommended for my vehicle at this time and explains why. Then we talk about working out a mutual schedule to get the work done. More
by Bob
July 09, 2020
Just purchased my fourth Honda. Did a test drive. Didn’t need to - Honda’s always a quality vehicle. From service to sales - excellent people! Didn’t need to - Honda’s always a quality vehicle. From service to sales - excellent people! More
by Carol
Other Employees Tagged: Andy Hitzemann, Doug Settle , Shawn Trice
September 28, 2019
2nd Generation of Don Ayres customers My father was an acquaintance Don Ayres many many years ago. So growing up and now as an adult, mother and grandmother I still purchase my vehicles f My father was an acquaintance Don Ayres many many years ago. So growing up and now as an adult, mother and grandmother I still purchase my vehicles from Don Ayres Honda. My Husband and I just updated our 2007 EX-L (which Chuck Suter helped us keep in great working order) Odyssey to a 2015 EX-L Odyssey and loved every step of the process. Jeff Ward worked with us patiently while we shopped for the perfect fit and he survived multiple tests drives with my husband!! The negotiations with Carlo went well and we received great rates through Honda finance. We are extremely happy with our new certified Odyssey! The ride is so smooth and the vehicle is very user friendly, even for an older woman like me. Love, love, love it! More
by momdirenzo
Other Employees Tagged: Carlo Borg, Jeff Ward
September 05, 2019
Rick Kruger ROCKS!! Rick helped me figure out how to get my Apple car play working! I could not figure it out for months and came back to the dealership and he worked wi Rick helped me figure out how to get my Apple car play working! I could not figure it out for months and came back to the dealership and he worked with me on it for over an hour and got it figured out! Talk about service! Even after the sale he cared so much! Rick totally ROCKS and will get my return business the next time I buy another Honda! More
by Shelly
Other Employees Tagged: Rick Kruger , Rick Kruger
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