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Charles Williams
236 Reviews
236 Reviews
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236 Reviews of Charles Williams
May 02, 2019
Service on my Sierra was performed in a timely manner Everyone was very nice and helpful. My truck was ready when it was promised and in clean condition.I would definitely recommend Masters GMC for your s Everyone was very nice and helpful. My truck was ready when it was promised and in clean condition.I would definitely recommend Masters GMC for your service needs. More
by Tim C
Verified Customer
April 26, 2019
Problem Solved Brought in my 16 Denali 6.2 due to check engine light and remote start not working. Took longer than service writer expected so he authorized a courte Brought in my 16 Denali 6.2 due to check engine light and remote start not working. Took longer than service writer expected so he authorized a courtesy car for me. It was found that #6 injector was bad. Got it back and no problems since. More
by 16LionsDen
April 26, 2019
Good people and great service I always make an appointment with Charles Williams. He knows my car and what is going on. I am greeted with a nice good morning and welcome back. Alwa I always make an appointment with Charles Williams. He knows my car and what is going on. I am greeted with a nice good morning and welcome back. Always will be asked if I need a ride to work. Charles and William Fanning are going to make sure your needs will be met. Just very friendly and good people. The whole team inside the office will greet you. More
by MJONES39
Other Employees Tagged: William Fanning , David Truitt
April 25, 2019
Very good and kind also helpful. Because MrCharles was helping me with a problem that I thought would not get fixed and now my car is good. Thank you very much. Because MrCharles was helping me with a problem that I thought would not get fixed and now my car is good. Thank you very much. More
by Jones01bertha
Other Employees Tagged: Mr Roanld
April 19, 2019
Oil consumption test I brought in my 2013 GMC Terrain for a check on my oil level before going on a trip. I am currently undergoing a test for excessive oil consumption. M I brought in my 2013 GMC Terrain for a check on my oil level before going on a trip. I am currently undergoing a test for excessive oil consumption. My vehicle did need to have oil added. I was dealt with promptly and courteously by the service department, and in particular by my service advisor Charles Williams. More
by Wggeno
April 19, 2019
Quick repair of DEF tank heater. I was traveling through. Had to replace DEF tank heater. Master handled it quickly and efficiently. Had parts on hand. Got me back on road asap. A rea I was traveling through. Had to replace DEF tank heater. Master handled it quickly and efficiently. Had parts on hand. Got me back on road asap. A real help! More
by Great Tractors
Other Employees Tagged: Sue Oertle , Brad Gillespie
April 19, 2019
Service Charles is the best he kept me in the loop during the entire process. He definitely puts customer service as his top priority . Keep up the good work Charles is the best he kept me in the loop during the entire process. He definitely puts customer service as his top priority . Keep up the good work More
by Buddy
April 18, 2019
Engine light still on after service complete. I'm still puzzled why my check engine light is still on after service. There was a diagnostic test run but no one told me why my light was on. I need I'm still puzzled why my check engine light is still on after service. There was a diagnostic test run but no one told me why my light was on. I need that addressed at no additional cost. A diagnostic was already completed. I can't auto start my car with it on. Please assist. More
by MSVICKIE0211
April 18, 2019
Exceptional Service That Wiil Always Be Remembered I was greeted when I arrived by Charles Williams. He made me immediately feel valued as a customer. In addition, I observed he interaction with other I was greeted when I arrived by Charles Williams. He made me immediately feel valued as a customer. In addition, I observed he interaction with other customers there and on the phone and his customer services skills are nothing less than exceptionsl. He makes everyone feel important and valued. He carefully listen to the service I requested and explained how my request would he addressed. He completed the service requested and spoke to the technician that would work on my car. I am an out of state customer and the courteous professionalism and service demonstrated by Charles, David Triuitt and Master Buick GMC left me with the thought of how lucky Augusta is to have Master Buick GMC. More
by Oboy6472
Other Employees Tagged: David Truitt
April 16, 2019
Very quick and good service Very good and quick service. Your team found another issue I had and brought it to my attention and fixed in on the spot and I thanked because my wife Very good and quick service. Your team found another issue I had and brought it to my attention and fixed in on the spot and I thanked because my wife was leaving town that day. More
by shmdtm
Other Employees Tagged: William Fanning, Phillip Towns
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