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Charles Williams
209 Reviews
209 Reviews
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209 Reviews of Charles Williams
March 13, 2019
The "check engine coolant" light The "check coolant level" light came on continuously, and needed it fixed. The problem was not easy to diagnose, but the technicians never gave up. Th The "check coolant level" light came on continuously, and needed it fixed. The problem was not easy to diagnose, but the technicians never gave up. The problem was found and fixed. Everyone was very professional. I don't know all their names, but thank you all. More
by BETTYE415
Verified Customer
March 13, 2019
Awesome They get you in and out very nice and knowledgeable of what they do very professional will recommend everyone to go there if need help They get you in and out very nice and knowledgeable of what they do very professional will recommend everyone to go there if need help More
by H-town
Other Employees Tagged: Roscoe Peace, Katie Stewart Schafer
March 13, 2019
Quality and control I appreciate the thoroughness with which your service representatives care for my car and for me They are cost sensitive and give me options to I appreciate the thoroughness with which your service representatives care for my car and for me They are cost sensitive and give me options to the degree of repair that I want to haveOn my vehicle I have enjoyed working with all the service representatives and would highly recommend this service More
by D.KILLOUGH17
Other Employees Tagged: Will Schafer
March 09, 2019
Services of my SRX I was very happy with my service I had my oil changed my Services Tech was very helpful with any questions I had about my car I was very happy with my service I had my oil changed my Services Tech was very helpful with any questions I had about my car More
by Gmcjr
Other Employees Tagged: No
March 08, 2019
Job completed, but not with out hassle from service guy Charles was nice until After I told Him I had an extended Warrenty, he says “we don’t bill 3rd party. You will have to pay cash and you will have to s Charles was nice until After I told Him I had an extended Warrenty, he says “we don’t bill 3rd party. You will have to pay cash and you will have to settle with them.” (Reminder he has not even looked at the Warrenty paperwork or calling them before speaking out of terms) The employee first told me he didn’t have the part and then 5 minutes later says I can do it now if you understand you will have to pay for it today. He was short with me and was not good to deal with. It ended up being handled, and directly filed with the insurance company, but not with out me having to get mad and handling it myself with the insurance company and not taking no for an answer. More
by Sccustomer
March 06, 2019
Great Well known experience over the years . I would recommend this dealership to family members as well as friends to deal with. Hope to be doing business Well known experience over the years . I would recommend this dealership to family members as well as friends to deal with. Hope to be doing business with them in the future. More
by Roberttruckinthewind
Other Employees Tagged: Wade Howard
March 06, 2019
Service Center visit. This was my first visit to the service center. I was very impressed with the hospitality and kindness everyone showed me. The time spent waiting on my This was my first visit to the service center. I was very impressed with the hospitality and kindness everyone showed me. The time spent waiting on my truck to be serviced and cost was reasonable in my opinion. I was also impressed with the cleanliness of restrooms and waiting lounge. The staff there was very helpful in letting me know what areas of my truck they were servicing and what they will be looking for on my next visit and letting me know the time needed for the repair and cost associated with my next visit. More
by TIM
March 06, 2019
First service for 2019 SUV & Truck We brought our two new 2019 vehicles in for the first service and Steve was very accommodating and responsive to our needs considering the challenge o We brought our two new 2019 vehicles in for the first service and Steve was very accommodating and responsive to our needs considering the challenge of servicing two vehicles. More
by Saucey
Other Employees Tagged: Steve MacDonald, William Fanning , Gene Baxley, Alyson Johns
March 04, 2019
Awful Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile he had to get a rental when that could have been avoided. We then had to take the truck back down to have it fixed and was kept for almost 2 months and at the end of all of this still had to pay for a rental bc they didn’t have the decency to call anyone. We bought my car from them 2 years ago and after this most recent experience we will never be back. More
by Brittinip34
Other Employees Tagged: Frank Ward, Steve MacDonald, William Fanning, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, David Truitt
March 03, 2019
Took All Day Long Made extra effort to get out for an early morning appt. I noticed at 3 P.M. that no one had called to say it's finished. When spoke with Charles the Made extra effort to get out for an early morning appt. I noticed at 3 P.M. that no one had called to say it's finished. When spoke with Charles the work was still being done. The result was no one was available to pick up the car. To pacify me they sent a car and driver to get me. The bill was so much bigger than I expected. More
by Driver593
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