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Charles Williams
236 Reviews
236 Reviews
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236 Reviews of Charles Williams
March 09, 2019
Services of my SRX I was very happy with my service I had my oil changed my Services Tech was very helpful with any questions I had about my car I was very happy with my service I had my oil changed my Services Tech was very helpful with any questions I had about my car More
by Gmcjr
Verified CustomerOther Employees Tagged: No
March 08, 2019
Job completed, but not with out hassle from service guy Charles was nice until After I told Him I had an extended Warrenty, he says “we don’t bill 3rd party. You will have to pay cash and you will have to s Charles was nice until After I told Him I had an extended Warrenty, he says “we don’t bill 3rd party. You will have to pay cash and you will have to settle with them.” (Reminder he has not even looked at the Warrenty paperwork or calling them before speaking out of terms) The employee first told me he didn’t have the part and then 5 minutes later says I can do it now if you understand you will have to pay for it today. He was short with me and was not good to deal with. It ended up being handled, and directly filed with the insurance company, but not with out me having to get mad and handling it myself with the insurance company and not taking no for an answer. More
by Sccustomer
March 06, 2019
Great Well known experience over the years . I would recommend this dealership to family members as well as friends to deal with. Hope to be doing business Well known experience over the years . I would recommend this dealership to family members as well as friends to deal with. Hope to be doing business with them in the future. More
by Roberttruckinthewind
Other Employees Tagged: Wade Howard
March 06, 2019
Service Center visit. This was my first visit to the service center. I was very impressed with the hospitality and kindness everyone showed me. The time spent waiting on my This was my first visit to the service center. I was very impressed with the hospitality and kindness everyone showed me. The time spent waiting on my truck to be serviced and cost was reasonable in my opinion. I was also impressed with the cleanliness of restrooms and waiting lounge. The staff there was very helpful in letting me know what areas of my truck they were servicing and what they will be looking for on my next visit and letting me know the time needed for the repair and cost associated with my next visit. More
by TIM
March 06, 2019
First service for 2019 SUV & Truck We brought our two new 2019 vehicles in for the first service and Steve was very accommodating and responsive to our needs considering the challenge o We brought our two new 2019 vehicles in for the first service and Steve was very accommodating and responsive to our needs considering the challenge of servicing two vehicles. More
by Saucey
Other Employees Tagged: Steve MacDonald, William Fanning , Gene Baxley, Alyson Johns
March 04, 2019
Awful Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile he had to get a rental when that could have been avoided. We then had to take the truck back down to have it fixed and was kept for almost 2 months and at the end of all of this still had to pay for a rental bc they didn’t have the decency to call anyone. We bought my car from them 2 years ago and after this most recent experience we will never be back. More
by Brittinip34
Other Employees Tagged: Frank Ward, Steve MacDonald, William Fanning, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, David Truitt
March 03, 2019
Took All Day Long Made extra effort to get out for an early morning appt. I noticed at 3 P.M. that no one had called to say it's finished. When spoke with Charles the Made extra effort to get out for an early morning appt. I noticed at 3 P.M. that no one had called to say it's finished. When spoke with Charles the work was still being done. The result was no one was available to pick up the car. To pacify me they sent a car and driver to get me. The bill was so much bigger than I expected. More
by Driver593
March 02, 2019
Not able to fix service lane departure sensor They were unable to fix my car. Two times I sat nearly all day. They Recommended some unnecessary work. I don't know who can fix that sensor now. Un They were unable to fix my car. Two times I sat nearly all day. They Recommended some unnecessary work. I don't know who can fix that sensor now. Unhappy with experience. More
by Banks At2*
March 01, 2019
Friendly, professional service I brought my vehicle by for an oil cosumption test check. The staff was attentive, professional, and courteous. The results were explained to me thoro I brought my vehicle by for an oil cosumption test check. The staff was attentive, professional, and courteous. The results were explained to me thoroughly, and in a manner that I could easily understand. All of my questions were answered to my satisfaction. More
by Wggeno
March 01, 2019
2016 Yukon Denali service Charles the service rep and Philip the service manager have done everything allowed by gmc to fix my problems. Though I have been very disappointed wi Charles the service rep and Philip the service manager have done everything allowed by gmc to fix my problems. Though I have been very disappointed with GMC corporate and the problems that have occurred with my car with very low mileage. Our corporate rep is terrible and it takes weeks to get in touch with Monet with no resolve. Master has been excellent. More
by almondpm
Other Employees Tagged: Phillip Towns , Annette
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