Charles Williams
Charles Williams at Master Buick GMC

Charles Williams | Page 12

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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200 Reviews
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200 Reviews

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200 Reviews of Charles Williams

January 05, 2019

Dealership Rating
Employee Rating

Seatbelt recall and front license plate holder installed. Staff was not really interested and just seemed like they were just going through the motion of their jobs. Otherwise, service was good to go. More

by Tronie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2019

Master Buick GMC responded

Thank you for taking the time to write a review. We truly appreciate your open and honest feedback about your experience. I will be sharing your comments with our team and please don’t hesitate to contact me directly if you’d like to discuss them in greater detail. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 02, 2019

Dealership Rating
Employee Rating

Great experience! Charles was super nice and helpful. Thanks Masters for the easy stress free experience. Bo is a friendly and knowledgeable sale associate. Will be doi More

by Sookis1747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bo Starke

Jan 03, 2019

Master Buick GMC responded

Thank you very much for taking your time to leave us a great review. I’m glad that Charles and Bo were able to provide you with such a great experience. Feel free to stop in again and please let us know if you need anything! Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 30, 2018

Dealership Rating
Employee Rating

Not happy I didn’t like how it was handled and delt with they weren’t very professional and didn’t call me when they said they would I had to do it More

by Victoryinjesus49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 31, 2018

Master Buick GMC responded

Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 22, 2018

Dealership Rating
Employee Rating

Oil and filter change I came in for oil change and filter replacement. The assiciates were very friendly and helpful. I needed a ride home and back, and it was done in a ti More

by BETTYE415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2018

Master Buick GMC responded

Thank you so much for your excellent review. As a team, we are committed to quality service and we’re happy that our team was able to show you that. Thank you for your commitment and we hope to see you soon. Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 20, 2018

Dealership Rating
Employee Rating

Friendly staff, timely completion Staff Knew what I wanted and completed in a timely fashion. Always welcoming and understanding to my needs. Nice and very considerate every time I com More

by cover6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, William Fanning

Dec 20, 2018

Master Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 19, 2018

Dealership Rating
Employee Rating

Oil change Had a appointment at 8am met promptly at 8 had oil change and tire rotation, and ckd routine maintenance, got out at 9:30 no bad I guess - nice waitin More

by B.ROUNTREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2018

Master Buick GMC responded

Thanks for the positive feedback. I am happy to hear that everything went well for you. Please feel free to call or stop by if there is anything else we can do to help you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 17, 2018

Dealership Rating
Employee Rating

Top Notch Top Notcha A1 Service provided my Charles and Eric. Between the both of them I felt confidence in their abilities to get er done. Great Team More

by KIMBO_HODGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric (Technician)

Dec 17, 2018

Master Buick GMC responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Charles & Eric. Please let us know if we can ever help you in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 17, 2018

Dealership Rating
Employee Rating

Mileage Service As always, Mr. Charles and the Service Team did an outstanding job. He and the Team always go above and beyond in Customer Service. Keep up the great More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2018

Master Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Charles assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 15, 2018

Dealership Rating
Employee Rating

Excellent service Great experience with quality service and a clean operation. Thank you for your professionalism. I will tell others about your work and facilities. In More

by TAGRELIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2018

Master Buick GMC responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 15, 2018

Dealership Rating
Employee Rating

Great Sales team at Master Buick GMC Augusta, GA! Purchased two 2019 GMC Terrain vehicles from this dealership. It was a pleasure to do business with this sales team. Sue Oertle, new car consultant is More

by Retailtherapist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathy Hensley, Eddie Overby, Sue Oertle, Bernard Hughes , Aaron, Nate and Tim in car detail department.

Dec 17, 2018

Master Buick GMC responded

Congratulations on your purchases! Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience and I’m thrilled this has been your experience for both sales and service. We look forward to working with you again! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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