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Charles Williams
Charles Williams at Master Buick GMC

Charles Williams | Page 3

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.5
236 Reviews
4.5

236 Reviews

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236 Reviews of Charles Williams

June 06, 2026

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Employee Rating

Prefect from start to finish. Will continue to use Master Buck GMC for all of my service needs. More

by adamherring407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2026

Master Buick GMC responded

Thank you so much for your kind words, Adam! I'm thrilled to hear that your experience with Master Buick GMC Augusta was perfect from start to finish. I appreciate your trust in us for your service needs and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 06, 2026

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Employee Rating

The service department was efficient and they were able to finish my car the same day. More

by rexer5221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear that our service department was efficient and completed your car the same day. At Master Buick GMC Augusta, we strive to provide excellent service, and your feedback is greatly appreciated. We look forward to seeing you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 01, 2026

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Employee Rating

Very helpful and fast to respond. Always friendly. I will and have told folks about the great service. More

by J.SMITH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2026

Master Buick GMC responded

Thank you for your kind words! I appreciate your positive feedback and am thrilled to hear that you found our service helpful and friendly. Your recommendation means a lot to us. We look forward to serving you again and hope to continue providing you with great service! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 29, 2026

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Employee Rating

Charles did a good job. Originally I’d set up the appointment for an oil change. Once I arrived, I asked if I could get other services done. Charles added the extra services More

by WFOX1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear that Charles was able to accommodate your additional services during your visit and that your truck was ready in a timely manner. I appreciate your business, and we look forward to assisting you again at Master Buick GMC Augusta! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 28, 2026

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Employee Rating

Customer service is always great. Everyone is very kind. They make it clear what the cost and services are being done. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald, Brooke Jennings

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May 29, 2026

Master Buick GMC responded

Thank you for your kind words, Jason! I truly appreciate your feedback about the great customer service at Master Buick GMC Augusta. It's great to hear that our team provided clarity on costs and services. We look forward to welcoming you back for your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 28, 2026

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Employee Rating

Slow in every thing they do. I am not please with the service at all. More

by BLADYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 28, 2026

Master Buick GMC responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us at Master Buick GMC Augusta. I understand your concerns regarding the speed of service and value your input. Please feel free to reach out to me directly so I can learn more about your experience and address your concerns. Your satisfaction is important to me. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 26, 2026

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Employee Rating

I'm waiting to here from Philip Towns after Mr. , Overby assured me he'd be reaching out to me! Unfortunately I had a TERRIBLE experience after being charged for an Unauthorized Fee Relating to the More

by bthomasuga74
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brooke Jennings , Philip Towns

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May 27, 2026

Master Buick GMC responded

Thank you for sharing your experience with us, Thomas. I understand your concerns regarding the unauthorized fee related to the recall repair. Your feedback is important, and I appreciate you bringing this to our attention. Please feel free to reach out to me directly at Master Buick GMC Augusta so we can discuss your situation further. I value your business, and we hope to restore your confidence in us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 25, 2026

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Employee Rating

Good work time availability good customer service It took longer than expected but work quality good thanks More

by ADJOHNSON501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 26, 2026

Master Buick GMC responded

Thank you for your review! I’m glad to hear that you appreciated our customer service and the quality of work at Master Buick GMC Augusta. We strive to provide the best experience possible and appreciate your understanding regarding the time it took. We hope to see you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 23, 2026

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Employee Rating

Friendly knowledgeable people and very good service. I have been working with Charles for years. More

by billjohnsonaug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2026

Master Buick GMC responded

Thank you for your wonderful review, Bill! I’m excited to hear that you’ve had a great experience with our friendly and knowledgeable team, especially with Charles. Your loyalty means a lot to us at Master Buick GMC Augusta. We look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 22, 2026

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Employee Rating

The Staff were very helpful and quick with service. Even offered a complementary oil change and car wash! More

by champagne.terrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Stewart Schafer

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May 22, 2026

Master Buick GMC responded

Thank you for your wonderful review, Champagne! I’m thrilled to hear that you found the staff at Master Buick GMC Augusta to be helpful and that you enjoyed the complimentary oil change and car wash. Our team strives to provide quick and exceptional service to all our customers and we look forward to welcoming you back next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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