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Charles Williams
Charles Williams at Master Buick GMC

Charles Williams | Page 4

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.5
236 Reviews
4.5

236 Reviews

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236 Reviews of Charles Williams

May 21, 2026

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Employee Rating

Excellent! I have used this dealership for over 30 years and have purchased many automobiles. I have gotten great service and good prices. More

by kelly.richard06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer, Frank Ward, William Fanning, Phillip Towns, Bernard Hughes, Brooke Jennings, Katie Stewart Schafer , Bill Whitten

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May 21, 2026

Master Buick GMC responded

Thank you for your wonderful review, Kelly! I truly appreciate your loyalty to Master Buick GMC Augusta over the years. It's fantastic to hear that you've consistently received great service and good prices. We look forward to continuing to serve you in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 19, 2026

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Employee Rating

All requested services completed on time and as expected. Gavin was very professional and knowledgeable More

by CHARGONICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Fanning

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May 20, 2026

Master Buick GMC responded

Thank you for your wonderful review! I appreciate your kind words about Gavin and am glad to hear that all requested services were completed on time and to your satisfaction. Our team strives to provide professional and knowledgeable service at Master Buick GMC Augusta. We look forward to seeing you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 17, 2026

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Needed windshield wipers but didn’t know until I left the dealership will have to make another appointment don’t know if the service advisor checked or not. More

by JFREEMAN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 18, 2026

Master Buick GMC responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us. It’s important that all necessary services are addressed, and I understand your concern about the windshield wipers. Please feel free to contact me at Master Buick GMC Augusta so I can assist you further and ensure everything is taken care of during your next visit. We look forward to serving you again. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 17, 2026

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Employee Rating

Everything was great. Fast service. I wish I had more than 2 free service . I think the warranty should be longer More

by stacielewis82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald, William Fanning, Brooke Jennings

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May 18, 2026

Master Buick GMC responded

Thank you for your feedback, Stacie! I’m delighted to hear that you had a great experience with fast service at Master Buick GMC Augusta. I appreciate your thoughts on the warranty and service offers, as we strive to meet our customers' needs. We hope to see you again for your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 17, 2026

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Everyone was super nice. So glad I purchased my car from Master’s Buick. Keep up the good work. More

by wknox72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald, William Fanning, Brooke Jennings

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May 17, 2026

Master Buick GMC responded

Thank you for your kind words! I'm thrilled to hear that you had a positive experience with me at Master Buick GMC Augusta. I appreciate your support and encourage you to come back and see me anytime! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 16, 2026

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I don’t know if the information went through, but as I said Before as always, master xxxxx is an excellent car dealership that provides excellent service More

by 1lenoxkismith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2026

Master Buick GMC responded

Thank you for your review! I appreciate your kind words about Master Buick GMC Augusta and our commitment to excellent service. We look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 12, 2023

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Employee Rating

Good service got me in and out real quick . I’m satisfied with the work and customer service More

by Tonychisolm329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2023

Master Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 17, 2023

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Employee Rating

Charles Williams was very helpful he explained all I needed and I didn’t have to wait days for my car and I’m truly grateful for that. More

by cancrum25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2023

Master Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 07, 2023

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Employee Rating

Excellent service. Charles was very professional. He explained all details clearly and provided me with the information I needed for a future appointment. More

by l_wildman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2023

Master Buick GMC responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Master Buick GMC Augusta. If there is anything more that I can do, please come back and see me again. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 04, 2023

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Employee Rating

Very accommodating, we had an unexpected trip come up and the service department got me in to do oil change ad tire rotation within a few hours notice. Great folks to work with. More

by mike.bennett36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2023

Master Buick GMC responded

Mike, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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