Charles Williams
Charles Williams at Master Buick GMC

Charles Williams | Page 4

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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200 Reviews
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200 Reviews

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200 Reviews of Charles Williams

July 05, 2019

Dealership Rating
Employee Rating

Great I really had a great experience. Very helpful. They took their time explaining my problems and what I needed to get it fixed. Great job guys!!!! More

by Chico123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2019

Master Buick GMC responded

Chico, we appreciate your kind words about our service team. Thank you for choosing Master Buick GMC Augusta for your vehicle needs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com | 706-855-9400

July 02, 2019

Dealership Rating
Employee Rating

Recall Everyone was very nice. Did not have to wait very long either. Got me in fast and out fast. Really treated nice. I was very impressed. More

by son,Brett39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 03, 2019

Master Buick GMC responded

We appreciate your input. I'm glad to hear that you are impressed with the service we offer here at Master Buick GMC Augusta. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com | 706-855-9400

July 02, 2019

Dealership Rating
Employee Rating

Service advisor was very helpful and friendly. Good service and friendly employees. If I'm in Augusta at next service date, I will have my truck serviced here again. Thanks for your help. More

by O.BURNLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Porsha Cox

Jul 03, 2019

Master Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com | 706-855-9400

July 01, 2019

Dealership Rating
Employee Rating

Terrible Worst experience I could have ever possibly gotten no need to waste any time on this survey have contacted gm about all my concerns but will never ret More

by JonP1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 02, 2019

Master Buick GMC responded

Jon, we are obviously concerned with your feedback and would like the chance to talk with you. We are always here and available to help with concerns after your service visits, but most importantly while you are still at the dealership so we can intercede before things get to this point. We are sorry you had a poor visit and will do what we can to address your concerns. Kathy Hensley, Owner Master Automotive

June 29, 2019

Dealership Rating

Honest and loyal I would never go anywhere else . they have been there for my family when ever we Where ready for our next Truck, Sedan And now SUV. Wonderful custo More

by SPIRES.TRACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary PIleggi

Jul 01, 2019

Master Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com | 706-855-9400

June 19, 2019

Dealership Rating
Employee Rating

i love this place ive never had a problem with the service department and will always bring my truck here. i always recieve good customer service here and quick servic More

by BIGTYNEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2019

Master Buick GMC responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 19, 2019

Dealership Rating

Outstanding! Bo was very courteous, knowledgeable. The entire experience was very pleasurable! He listened to my needs and within a day or two, I was in my new veh More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bo Starke, Phillip Towns

Jun 25, 2019

Master Buick GMC responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Bo and the rest of the Master Buick GMC team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 14, 2019

Dealership Rating
Employee Rating

Needed a front plate mount If you want 5 star service see Charles Williams, that's the type service you get 5 star, no matter what it is you are there for. More

by HFCF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2019

Master Buick GMC responded

Thank you for your feedback and recommendation! Charles is an asset to our dealership, and it is encouraging to hear that he impressed you by delivering our trademark service. Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 12, 2019

Dealership Rating
Employee Rating

Great customer service! I have been a long time customer and keep coming back because of the attention to detail and prompt response of present concerns & advice on maintaini More

by MMMGMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don’t know name but he is the courier.

Jun 13, 2019

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 11, 2019

Dealership Rating
Employee Rating

Poor service, bad attitude This dealership has the worst service I have been too in 7 states. Charles is rude and unhelpful. They put my husbands dually wheels on backwards, p More

by K.SHOTWELL17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 11, 2019

Master Buick GMC responded

While I don’t know the specific circumstances of your visit, our goal is to deal with our customers with professionalism and to fix their concerns effectively and efficiently. Please call me to discuss your concerns and we will do everything we can to address them. Please know we are always on site to discuss customer concerns before you leave so we can make sure you leave satisfied. Kathy Hensley, Owner Master Automotive (706)855-9400

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