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Charles Williams
Charles Williams at Master Buick GMC

Charles Williams | Page 2

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.5
236 Reviews
4.5

236 Reviews

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236 Reviews of Charles Williams

July 06, 2026

Dealership Rating
Employee Rating

They are always friendly and courteous. It took us less than two hours to get on the road again. More

by james.tom0994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald, William Fanning, Brooke Jennings

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Jul 06, 2026

Master Buick GMC responded

Thank you for your review, James! I'm glad to hear that you found our team at Master Buick GMC Augusta friendly and courteous. We strive to make your experience as efficient as possible. We look forward to seeing you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 02, 2026

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Employee Rating

I was very pleased with the services I received. They kept me informed and the final price was reasonable. My car was completely checked out and no problems indicated. I went to have a vacation chec More

by SANDRAWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald, William Fanning, Brooke Jennings , Colby Wedell

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Jul 03, 2026

Master Buick GMC responded

Thank you for your feedback, Sandra! I’m glad you were pleased with the services at Master Buick GMC. It's great to know that our team could assist you with your vacation checkup and provide you with a thorough inspection. We appreciate your support and look forward to seeing you again for your next service. Safe travels! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 01, 2026

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Employee Rating

Welcoming helpful service team scheduled appointment for when I needed it fast team of technicians More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2026

Master Buick GMC responded

Thank you, Paul! I'm thrilled to hear that you received welcoming and helpful service from me at Master Buick GMC. It's great to know that we could accommodate your appointment needs quickly. We look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 28, 2026

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Employee Rating

My experience with Master GMC has been amazing since the first visit shopping for a vehicle, until the latest service appointment. Everyone I have met has been professional and always smiling. They seem to More

by susanwaters7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Ward, Sue Oertle, Nicole Rowell, Steve MacDonald, William Fanning, Brooke Jennings

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Jun 28, 2026

Master Buick GMC responded

Thank you for your wonderful review, Susan! I’m thrilled to hear that your experience with Master Buick GMC has been amazing from your first visit shopping for a vehicle to your latest service appointment. We take great pride in providing professional and friendly service, and it means a lot to us that you feel valued. I appreciate your kind words, and we look forward to seeing you again soon! Thank you for choosing us! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 21, 2026

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Employee Rating

Lack of communication and the inability to correct the errors. I was charged $10K for transmission replacement. I had to take my truck back there 4 times in 3 months because the technician didn’t replace More

by AVERAM_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 22, 2026

Master Buick GMC responded

Thank you for sharing your experience with us. I understand the importance of clear communication and thorough service, and I appreciate your feedback regarding your transmission replacement. At Master Buick GMC Augusta, we strive to maintain high standards, and your concerns are important to us. I would like to address your situation further, so please feel free to reach out to me directly. Thank you for giving us the opportunity to improve. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 17, 2026

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Employee Rating

Slow moving on this day. They didn't have fuel filters in stock so it caused a long wait More

by JHUDSON2281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brooke Jennings

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Jun 17, 2026

Master Buick GMC responded

Thank you for your feedback, and I appreciate you taking the time to share your experience. I understand that your visit to Master Buick GMC was delayed due to the lack of fuel filters in stock. We strive to ensure timely service and maintain adequate inventory. Please feel free to reach out to me directly if you have any further concerns or suggestions. I hope we get to provide a better experience in the future. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 11, 2026

Dealership Rating
Employee Rating

Great customer service, very professional, friendly and helpful with all their knowledge. Their service is excellent and the attention to detail is above and beyond. More

by ttvtwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2026

Master Buick GMC responded

Thank you for your wonderful review! I am delighted to hear that you had a great experience with our customer service team. We take pride in our professionalism and attention to detail, and it's fantastic to know that it made a positive impact on your visit. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 11, 2026

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Employee Rating

I bring all of my vehicles here for service and attention to details go above and beyond thanks. More

by RHUGINE78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2026

Master Buick GMC responded

Thank you for your kind words! I’m thrilled to hear that you bring all your vehicles to Master Buick GMC Augusta for service. We are dedicated to providing exceptional attention to detail, and it’s wonderful to know that you appreciate our efforts. Our team looks forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 08, 2026

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Employee Rating

The dealership is great. I have bought new and used car there. I will do so again. More

by tross12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernard Hughes, Brooke Jennings

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Jun 08, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear you’ve had great experiences at Master Buick GMC Augusta, both with new and used cars. We look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 06, 2026

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Employee Rating

I received fast and professional service. I am very happy with the work I received. More

by cmabrams1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald, William Fanning, Brooke Jennings, Katie Stewart Schafer

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Jun 06, 2026

Master Buick GMC responded

Thank you for your kind words! I’m thrilled to hear that you received fast and professional service at Master Buick GMC Augusta. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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