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Charles Williams
200 Reviews
200 Reviews of Charles Williams
April 19, 2019
Service Charles is the best he kept me in the loop during the entire process. He definitely puts customer service as his top priority . Keep up the good work Charles is the best he kept me in the loop during the entire process. He definitely puts customer service as his top priority . Keep up the good work More
by Buddy
Verified Customer
April 18, 2019
Engine light still on after service complete. I'm still puzzled why my check engine light is still on after service. There was a diagnostic test run but no one told me why my light was on. I need I'm still puzzled why my check engine light is still on after service. There was a diagnostic test run but no one told me why my light was on. I need that addressed at no additional cost. A diagnostic was already completed. I can't auto start my car with it on. Please assist. More
by MSVICKIE0211
April 18, 2019
Exceptional Service That Wiil Always Be Remembered I was greeted when I arrived by Charles Williams. He made me immediately feel valued as a customer. In addition, I observed he interaction with other I was greeted when I arrived by Charles Williams. He made me immediately feel valued as a customer. In addition, I observed he interaction with other customers there and on the phone and his customer services skills are nothing less than exceptionsl. He makes everyone feel important and valued. He carefully listen to the service I requested and explained how my request would he addressed. He completed the service requested and spoke to the technician that would work on my car. I am an out of state customer and the courteous professionalism and service demonstrated by Charles, David Triuitt and Master Buick GMC left me with the thought of how lucky Augusta is to have Master Buick GMC. More
by Oboy6472
Other Employees Tagged: David Truitt
April 16, 2019
Very quick and good service Very good and quick service. Your team found another issue I had and brought it to my attention and fixed in on the spot and I thanked because my wife Very good and quick service. Your team found another issue I had and brought it to my attention and fixed in on the spot and I thanked because my wife was leaving town that day. More
by shmdtm
Other Employees Tagged: William Fanning, Phillip Towns
April 06, 2019
The following day that my chevy Colorado, The day after my chevy Colorado were serviced I was on to way to work.i was stopped and was told that they has some liquid pouring from under the truc The day after my chevy Colorado were serviced I was on to way to work.i was stopped and was told that they has some liquid pouring from under the truck. So I got to work call master told them what had happen they came and got it ,took back ,checked it out found out it might overfilled transmission. They made sure it was all right and got me back on the road More
by Rayman4801
April 01, 2019
Warranty oil change and tire rotation This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, th This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, they are personable, kind and considerate. They go the extra mile to make sure the customer is happy. We have a 2017 GMC and a 2019 Buick and would not take them anywhere else. More
by jb1968ga
Other Employees Tagged: David Truitt, Brad Gillespie, Steve MacDonald, William Fanning, Alyson Johns, Brooke Jennings, Porsha Cox
March 31, 2019
Road trip My vehicle was returned to me in much better condition. Repairs were completed as described by the service staff and additional services were complete My vehicle was returned to me in much better condition. Repairs were completed as described by the service staff and additional services were completed with no charge. Overall it was a good experience. More
by Mr Campston
March 23, 2019
Car Service It took 24 hours for someone to return my call to make an appt. When I dropped my car off,they were rude & acted as though they didn't want my busines It took 24 hours for someone to return my call to make an appt. When I dropped my car off,they were rude & acted as though they didn't want my business, possibly because I didn't have an appt. They didn't finish all the work I requested. They tested the wrong FOB. I called to check on my car 3 times before the service coordinator returned my call. We had excellent service when we purchased the car & in previous service encounters. More
by .im
March 21, 2019
Charles is the man Awesome service department.. good vibes and culture. Brought my truck in for a recall and was promised a time that Charles kept. Even though he forgot Awesome service department.. good vibes and culture. Brought my truck in for a recall and was promised a time that Charles kept. Even though he forgot about to apply my coupon. More
by MWIDEMAN66
