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Charles Williams
209 Reviews
209 Reviews
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209 Reviews of Charles Williams
June 03, 2019
Poor experience this time. Service center was not at all knowledgeable regarding tires or their own equipment to mount and balance tires. We took a tire in because the valve ste Service center was not at all knowledgeable regarding tires or their own equipment to mount and balance tires. We took a tire in because the valve stem was cut causing a flat. We opted to get 4 new tires on the rear of our GMC 3500 Sierra (dually). The center ordered the tires and asked me to come in the next day when they called. They never called, so I went in to see them anyway. I was told the tires were in (no call) but that the hoist needed for our dually wasn’t available until the next day and that they were not sure if my tires could be mounted using their mounting and balancing machine. We agreed to bring the truck in the next morning at 9:00 am to finish the tire change and complete a brake fluid flush. We brought the truck in and waited. No word from anyone, so at noon I checked to see what was happening. The tires were mounted (after 3 hours), but they could not find anyone with metal valve stems as requested. We conceded and they put on rubber valve stems. After another two hours, we were told the tires were on the truck and the brake flush was complete. They now told me an alignment could not be completed because the dually would not fit on their alignment machine. We were so ready to leave, we went to pay. The bill seemed to show that we paid twice for the brake flush. The service manager insisted he only billed once so we left. After examining the bill further, we went back in to get a refund for being charged twice. We got this refund after about 20 minutes of mind numbing paperwork. We drove 40 miles back to our campground and found the same dually was low on air and leaking at the valve stem. We opened the hood to attach an air compressor to the battery to add air and found a wrench left under the hood and a bolt not placed back in a strut bracing the fender. Apparently the tech removed it to flush brake fluid. We called and drove back into the dealer where a tech fixed the problem by changing the valve stem. This should have been replaced in the first place. We also looked at the other side dually and found the spoke on the outer dually aligned with the valve stem on the inner dually such that we could not check air pressure or add air! More
by BVDAVIS
Verified CustomerOther Employees Tagged: Porsha Cox
June 03, 2019
Great service! They met all of the needs for our daughter's car and exceeded our expectations! Very satisfied with the service and will definitely return in the futu They met all of the needs for our daughter's car and exceeded our expectations! Very satisfied with the service and will definitely return in the future. More
by GEVANS.SLOAN
June 01, 2019
Awesome Thanks, Charles Williams, for taking great care of my 2015 Camaro💕service was fast and done professionally. I will be back with my other vehicles fo Thanks, Charles Williams, for taking great care of my 2015 Camaro💕service was fast and done professionally. I will be back with my other vehicles for service. More
by Rose85
May 31, 2019
A.C. problem I dropped my truck off in the morning and it was ready to pick up that afternoon. My service representative Charles Williams was very helpful and moti I dropped my truck off in the morning and it was ready to pick up that afternoon. My service representative Charles Williams was very helpful and motivated to make the experience the best. He was great! More
by MSGRHODES
May 30, 2019
Great Service Always a pleasure working with these guys and gals. Never had any problems with service on my vehicle. Waiting area and bathrooms or clean. Very frien Always a pleasure working with these guys and gals. Never had any problems with service on my vehicle. Waiting area and bathrooms or clean. Very friendly and knowledgeable staff. Thanks for taking care of me and my GMC. More
by ROBERTB411
Other Employees Tagged: Phillip Towns , Gene Baxley, David Truitt
May 29, 2019
Service When I bring my vehicle in for service they always get every thing done that I ask for plus they suggest that I do others that I haven't thought of. I When I bring my vehicle in for service they always get every thing done that I ask for plus they suggest that I do others that I haven't thought of. I am very happy with the service and care that I get from Master Buick & GMC. More
by Eye Guy Ray
Other Employees Tagged: Brad Gillespie, Tony Goddard
May 25, 2019
Super Courteous & Super Convenient I have no regrets in purchasing my Encore at Masters of Augusta with the extended warranty. I live about 45 minutes away but they always go the extra I have no regrets in purchasing my Encore at Masters of Augusta with the extended warranty. I live about 45 minutes away but they always go the extra mile to help me get service appointments at my convenience. The folks at Masters are always courteous and respectful. It’s nice to know that there are still places of business that values each and every customer. More
by WINDYANDTREYSMOM
Other Employees Tagged: Wade Howard
May 23, 2019
Great Service Brought my wife's Buick Enclave in because of issues with the air conditioning. The technician discovered another issue with the vehicle that was not Brought my wife's Buick Enclave in because of issues with the air conditioning. The technician discovered another issue with the vehicle that was not related to the a/c. The a/c issue and the other issue discovered were repaired. Staff was friendly and helpful. More
by BURNLEY418
May 23, 2019
Taking care of customers Charles in service was great! He was able to fix my vehicle on short notice to attend my daughter's surgery, despite approval delays by the warranty c Charles in service was great! He was able to fix my vehicle on short notice to attend my daughter's surgery, despite approval delays by the warranty company. More
by Chris
May 14, 2019
Very conscientious service writers and Department Very conscientious service Personnel. William Fanning is the best. Charles Williams is the best. They kept me informed and call me when my vehicle is Very conscientious service Personnel. William Fanning is the best. Charles Williams is the best. They kept me informed and call me when my vehicle is ready. More
by Mike
Other Employees Tagged: William Fanning , Gene Baxley
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