Charlie Hook
Charlie Hook at Brent Brown Toyota
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Charlie Hook | Page 3

F&I Manager

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.3
313 Reviews
4.3

313 Reviews

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313 Reviews of Charlie Hook

January 24, 2024

Dealership Rating
Employee Rating

Good attention and service throughout. I appreciated the input and interactions. I would buy again from Brent Brown Toyota More

by COSIMPSON2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Casper, Bridjer Meadows

Feb 14, 2024

Brent Brown Toyota responded

Thank you for the feedback. It is great to know that you had a good experience with us at Brent Brown Toyota and if you need anything else, please let us know.

January 03, 2024

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Employee Rating

A friend recommended Brent Brown Toyota to me so when I needed a new car, I paid them a visit. I first talked to Wade Henrie, the manager who was very friendly and helpful. He introduced me to Drew Brown. More

by terdoctor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Brown, Brian Boyd

Feb 13, 2024

Brent Brown Toyota responded

Thank you for the 5-star rating and great review. It is wonderful to know that you had a great experience with our Sales Team at Brent Brown Toyota and we appreciate your recommendation. Enjoy your car!

January 03, 2024

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Employee Rating

As soon as I got my new Tacoma home I started hearing noises coming from the engine after the ignition was turned off. I notified my salesman and asked for help. I've tried to get information from the More

by RUSSELLNIELSON
Sales Price Transparency
Purchase Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Flores, Steven Smith

Feb 06, 2024

Brent Brown Toyota responded

Russell, Ensuring customer satisfaction is a top priority for us at Brent Brown Toyota. I would appreciate the chance to speak with you regarding your Toyota Tacoma. Please email your preferred contact information to me and we will be in contact with you as soon as possible. Thank you, Karyn Clement Customer Relations Manager 801-223-4406

December 28, 2023

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I choose Bb Toyota for the following reasons! Great salesman, Lane Brown , one of the best!!! Management , Larry Terry, now retired, Milani Hedquist in service!!! Exceptional people and my relati More

by rmcar7500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Holmes, Milani Hedquist , Lane Brown

Feb 06, 2024

Brent Brown Toyota responded

Thank you so much for the positive review! We are glad we could help take care of you and your vehicle.

December 27, 2023

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Employee Rating

The sales team is amazing. The buying process was fast. Only changes to the buying program would be to add the gap insurance into the payments at the beginning and not wait unt More

by DAMUUGLYSHREK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colby Sanders, Jamie Davis

Feb 06, 2024

Brent Brown Toyota responded

Thank you so much for your positive comments about Brent Brown Toyota! We are glad we could help you find the right vehicle!

December 21, 2023

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Employee Rating

Great service from Tanner. He helped & answered every question we asked, even delivered my car to me More

by DMCKELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Boyd , Tanner

Feb 06, 2024

Brent Brown Toyota responded

Our team always works hard to make your experience great! They will be glad to receive your feedback. Thanks for choosing Brent Brown Toyota!

December 15, 2023

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Employee Rating

Everything was good and there were no issues. Really happy with working with Jamie for this. More

by Joe
Recommend Dealer
Yes

Other Employees Tagged: Jamie Davis

Dec 15, 2023

Brent Brown Toyota responded

We appreciate your positive feedback about your experience with Jamie. Your satisfaction is our priority at Brent Brown Toyota. Thank you for the high rating.

December 10, 2023

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Employee Rating

It was actually the first time I have had to hunt to find a salesman, but once I found Brock he bent over backwards to help me, he is a great salesman and stayed in contact with me while some repairs were d More

by CGJ_64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brock DeLuca, Colby Sanders

Dec 10, 2023

Brent Brown Toyota responded

I appreciate your feedback on your experience at Brent Brown Toyota. It's great to hear Brock provided the quality assistance you needed. We recognize the importance of strong communications especially during vehicle repairs, and we're glad he upheld this standard with you.

December 08, 2023

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Employee Rating

Ismael was awesome. Kept us informed while waiting for the car to come.in. Was help in financing the car. Charlie was on top of the paper work. Made sign everything easy More

by larawayd
Recommend Dealer
Yes

Other Employees Tagged: Ismael Flores

Dec 08, 2023

Brent Brown Toyota responded

We appreciate your positive feedback about Brent Brown Toyota. It is great to hear that Ismael and Charlie were helpful during your purchasing process. Thanks for choosing us for finance assistance and paperwork.

December 06, 2023

Dealership Rating
Employee Rating

This was a great experience from Todd the sales man to Mr. Hook the finance wizard. Everything was explained to me and there was no hidden surprises. I would recommend them to my family and friends and th More

by halopino666@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Robinson

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