Charlie Hook
Charlie Hook at Brent Brown Toyota
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Charlie Hook | Page 4

F&I Manager

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.3
314 Reviews
4.3

314 Reviews

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314 Reviews of Charlie Hook

December 06, 2023

Dealership Rating
Employee Rating

This was a great experience from Todd the sales man to Mr. Hook the finance wizard. Everything was explained to me and there was no hidden surprises. I would recommend them to my family and friends and th More

by halopino666@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Robinson

November 29, 2023

Dealership Rating
Employee Rating

Denton did a great job finding the perfect car for us. He is very responsive, knowledgeable and professional. More

by tonyanderson67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Boyd, Denton Anderson

November 23, 2023

Dealership Rating
Employee Rating

Ismael and Jordan were extremely helpful! They not only helped me find a great car, but also somehow got the price down to a monthly payment I could afford. They made the process feel so much More

by LISAGASSAWAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 13, 2023

Dealership Rating
Employee Rating

My very first car buying experience was far less than desirable. I spent an entire weekend trying to figure out why my car was different than the one I bought on paper. Turns out, Todd sold me the wrong More

by Emily Holman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 15, 2023

Brent Brown Toyota responded

Emily, we are sorry about the confusion with the vehicle your purchased. We certainly want every transaction to be a seamless process, and we are sorry this was not. However, we are happy that in the end we were able to keep you in the vehicle you took home at a very discounted price, and hope you are enjoying it. Also, Todd wants to make sure you know that you were never considered a nuisance and he realizes the error was his. If there is anything else we can do for you, or if you have and questions, please be sure to let us know.

November 08, 2023

Dealership Rating
Employee Rating

Todd was amazing and really made sure to help me out with purchasing my first truck. Thanks Todd for all that you do!! More

by koakdw924
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Robinson

Nov 09, 2023

Brent Brown Toyota responded

Congratulations on your truck! We are happy Todd was able to help you find the perfect vehicle. We hope you are enjoying it. Please let us know if there is anything else we can help you with.

October 13, 2023

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Employee Rating

liked the friendly staff, and willingness to work out different options and accomidations for us. More

by THORNBERRY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Easton Adams

Oct 17, 2023

Brent Brown Toyota responded

Thank you for your feedback. We hope we were able to help you find everything you were looking for. We look forward to seeing you again.

October 04, 2023

Dealership Rating
Employee Rating

Best experience I’ve had purchasing a car- especially Jake- great kid- honest. I walked the lot and show room and he was the only sales person to approach me. I was pretty much 100% committed to buying a More

by brentameyers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Boyd, Jake Chauvin

Oct 05, 2023

Brent Brown Toyota responded

Thank you for your feedback Brent. We are happy to hear you had a great experience with Jake and hope you are enjoying your new truck! We look forward to seeing you again.

September 30, 2023

Dealership Rating
Employee Rating

Nice people and a great place to buy a Toyota. It is a very welcoming place to go. More

by kross14
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Davis, Daniel Ryan

Oct 04, 2023

Brent Brown Toyota responded

Thank you for your feedback Gerald . We are happy to hear you had a great experience and hope you are enjoying your new Toyota. We look forward to seeing you again.

September 20, 2023

Dealership Rating
Employee Rating

Everyone was great to work with. Things took a little longer than I had hoped, but I could see how busy they were. More

by GWJFARMBOY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 17, 2023

Dealership Rating
Employee Rating

Kai Hendry was great! Friendly and attentive. Charlie Hook was a knowledgeable finance guy, but his homophobic and racist comments were not appreciated. More

by Mitchell.m.jones
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kai Hendry

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