Chris Adams | Page 5

A blessing! Mario went above and beyond on getting me what was in my budget and made it a smooth transition! He was humble and down to earth. Mario went above and beyond on getting me what was in my budget and made it a smooth transition! He was humble and down to earth. More

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Awesome Experience Purchasing New Mustang Working with a team at Five Star Ford in NRH was a unique and incredible experience. This was the first time working with a team buying a car. I would Working with a team at Five Star Ford in NRH was a unique and incredible experience. This was the first time working with a team buying a car. I would recommend the Business to Business team to anyone looking for a new or used vehicle. Kevin Jones was my primary salesman/contact on the Business to Business team. He went above and beyond to meet all the requirements for my new vehicle. While Kevin was taking care of locating a vehicle, keys, or handling paperwork, the other team members would check to see if I needed anything or had any questions. The team concept makes you feel like you’re working with family or friends that truly care about you as a person and your needs. I've worked with Five Star Ford for years with my Dad both buying and servicing vehicles. Buying my new Mustang this time exceeds all previous vehicle buying experiences. Kevin explained everything from new vs. used options, financing options, security system, service and so much more during the process of narrowing down and selecting the right vehicle. Once the vehicle was selected, Kevin walked me to finance and met me once the financing process was completed. Kevin then went over some additional items on the vehicle. Kevin took the time to introduce me to Bob Carmack and Terry Rich. Both Bob and Terry made me feel like family. In addition, Kevin took me back to Service to meet with James Hopkins (who I have known and worked with before both at Five Star Ford and other dealerships). During this process I was provided the name and contact information for my Service Writer, Chris Adams, who will work with me when my vehicle needed service. Growing up around cars, car shows and working on cars, the way I am treated at a dealership is important. Being taken seriously as a female is a very important and was a determining factor in buying from Kevin Jones, Five Star Ford NRH. Kevin followed up the sales experience with a phone call and email. He has made himself available since the purchase of the vehicle to answer any questions making this an awesome experience purchasing my 2014 Mustang. Thank you for going above and beyond! Look forward to doing business with you again in the future and sending business to Kevin Jones and the Business to Business Team. More

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Chris Adams was my service advisor and helped me find a sales professional (Jason Howell) who was also recommended by Terry Rich, the General Manager) who made us feel welcome and made the experience very sales professional (Jason Howell) who was also recommended by Terry Rich, the General Manager) who made us feel welcome and made the experience very personal. Jimmie Mathews explained everything to us on the Sync system. I am going to drive the car a few weeks and make a list of questions and go take the class on SYNC my Ford if I need to. I was pleased from A to Z. I recommend the agency all the time. More

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I have been a customer of 5 Star Ford for 9 years I have always been vey satisfied with my service.. And My current Service Advisor Todd McDorman has always been been a Great help.. always been vey satisfied with my service.. And My current Service Advisor Todd McDorman has always been been a Great help.. More

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We have purchased pre-owned and new vehicles from Five Star Ford since 1994. The service department has always provided great service at a reasonable price. Business is conducted in a friendly, and prof Star Ford since 1994. The service department has always provided great service at a reasonable price. Business is conducted in a friendly, and professional manner. They have earned our trust. More

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Chris took excellent care of us, even found a way to help us get a part of our repair discounted. Very pleased with every part of the Five Star experience. us get a part of our repair discounted. Very pleased with every part of the Five Star experience. More

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I went in for service. Was met promply. My info was taken quickly and I was told that due to a large numer of customers ahead of me it would take about 2 hours. In about 2 hours, I was notified that m taken quickly and I was told that due to a large numer of customers ahead of me it would take about 2 hours. In about 2 hours, I was notified that my car was ready, I paid and left. I have no problems and was completely satisfied. More

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Chris Adams is the reason I continue to return to Five Star Ford. He delivers excellent customer service. On a recent trip Chris called my third party warranty and arranged for the appropriate services t Star Ford. He delivers excellent customer service. On a recent trip Chris called my third party warranty and arranged for the appropriate services to be covered. It was a zero headache and zero cost for me. More

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