Chris Buie | Page 33

Very good on wait time for sevice ,haven’t had any problems out my recall but I did ask if you autohaus bmw could reset my computer cause my brake light was on & can use my onboard computer in car & problems out my recall but I did ask if you autohaus bmw could reset my computer cause my brake light was on & can use my onboard computer in car & nobody even looked at it ,never got done never said anything about it so it would of been a five star but not saying anything about my problem was very unsatisfactory &light is still on !! More

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Excellent experience Autohaus BMW is an excellent dealership for BMW. Their sales and service staff are knowledgeable and professional. I have purchased 4 vehicles and ha Autohaus BMW is an excellent dealership for BMW. Their sales and service staff are knowledgeable and professional. I have purchased 4 vehicles and have good experience. More

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Exceptional Service... Again 34 years I’ve come to Autohaus for sales and service since 1985 and this visit was consistent with every prior visit. I called Ethan to schedule service to inv I’ve come to Autohaus for sales and service since 1985 and this visit was consistent with every prior visit. I called Ethan to schedule service to investigate noise while driving. My tires were nearing the end of their service life and he suspected tire wear as the culprit. When I arrived, he confirmed our suspicions and booked me a loaner. He also determined that several maintenance items were near due, so he he scheduled those items and eliminated the need for a separate visit. While there, Renard LaSane, my salesperson of record (3 Seven series) updated me on current offerings. Chris Buie as usual, checked see if I had any iDrive challenges More

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Great service I have purchased 3 BMW's from Autohaus. Their service during and after the sale is excellent. They go out of their way to make sure the customer is I have purchased 3 BMW's from Autohaus. Their service during and after the sale is excellent. They go out of their way to make sure the customer is well taken care of. I appreciate the extra attention. More

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Horrible Experience Cauing Physical Illness I sustained an asthma attack due to poor mechanical service. The manager refused to make it right. After receiving two recall letters, I had taken m I sustained an asthma attack due to poor mechanical service. The manager refused to make it right. After receiving two recall letters, I had taken my car to BMW Autohause for a blower motor rewire recall in April of 2019. I experienced something dragging my battery down afterwards. One service guy admitted that the mechanics had crossed up the wiring causing serveral fuses to blow out. The following month, I received another recall letter for a blower motor pcv valve replacement. I had additional work done replacing the radiator, some hoses and they had to recharge the battery. (note I had to tow the vehicle to the shop because it wouldn't start up. Upon receiving my car back, after 4th of July holiday; I hadn't made it off the lot before I tried the air conditoning and the blower would not work. The service guy and manager wittnessed it. (I suffer from asthmas & am soley dependant on air). The service manager suggested that I spend more money to determine the cause and purchase additional work. I had an attack upon leaving because no resolution was made. I find it appalling, due to the fact the manufactuerer was aware of the blower motor defencencies and the manager would not stand behind the direlect work performed by his mechanics. I feel he should have made it right. This has been the worse experience I've ever encountered at the BMW autohaus location. More

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They are the best! They are so good that even when I lived closer to another dealership I went back to Autohaus. The people that work there are amazing! They are so good that even when I lived closer to another dealership I went back to Autohaus. The people that work there are amazing! More

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Passive Aggressive + Glorified Trailer Car Lot All was well until we realized we missed dealing with some cosmetic details we wanted to address. Don't expect anything above or beyond the bare minim All was well until we realized we missed dealing with some cosmetic details we wanted to address. Don't expect anything above or beyond the bare minimum (or, in some areas for them to even rise to the minimum). When they're done negotiating with you, they'll let you know. Expect them to get mouthy, pissy and behave as though they are doing you BIG favors by a) "losing money" on the deal; b) wasting their time dealing with you; and c) treating you as if expecting them to behave as though you're spending "real money" is audacious. And, we'd like to know why the BMW branded front plate they installed looked like it had been pulled from a wrecked car. Marred, scratched, and dented. Really? The window tinting promised (part of the "deal" that cost them "real money") did not meet our expectations at all--the same window tinting job they threatened to keep our $500 deposit for if we didn't agree to take the car. By the time we left (after traveling 250 miles to get there TWICE), we were both so angry with the staff (with the EXCEPTION of Mr. Chris Buie), that we were sorry we spent a dime with this dealership. We're now the owners of an expensive car that to bring to standard, will cost us another $1,000. Bottom line, these guys were half-jingling jerks. Good riddance. As for Mr. Chris Buie (a member of the service department who teaches about the car's bells and whistles), I simply can't say enough about his courteousness, professionalism, patience, and expertise. The rest of the staff would do well to ask him to teach them how to treat people who make their salaries possible. More

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Car care All of my experiences at Autohaus BMW have been commendable. Entire staff shows great people skills and they let you know that they appreciate your All of my experiences at Autohaus BMW have been commendable. Entire staff shows great people skills and they let you know that they appreciate your business. More

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new recall - same great team Parts came in for the recall on my BMW, and Mike did a great job of getting done in a timely fashion. Even with the construction going on this place Parts came in for the recall on my BMW, and Mike did a great job of getting done in a timely fashion. Even with the construction going on this place is seamless. Everyone in the service department is amazing! More

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Great experience I went to look at an X1. Renard was recommended to me by a friend. He was great to work with-informative without being pushy. Chris took me for a I went to look at an X1. Renard was recommended to me by a friend. He was great to work with-informative without being pushy. Chris took me for a test drive and also went through all the features of the car with me. More

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