Chris Caracciolo

Chris Caracciolo was very rude. Chris Mazzeo took over and was great. Fire Chris Caracciolo. I waited for him and was told he was with another customer. No problem. Then he came Chris Mazzeo took over and was great. Fire Chris Caracciolo. I waited for him and was told he was with another customer. No problem. Then he came out and did not introduce himself, just immediately asked me what the problem was with the car. I told him that I answered all of those questions when I made my appointment. He got very frustrated and said he didn't have my paperwork because he just got out of the bathroom. Then started walking away and said he would get someone else to help me. I followed him inside and Chris Mazzeo took over and made it better. I was literally shaking from this encounter. I showed Chris Mazzeo that I was shaking. I did nothing to warrant such behaviour. Chris Mazzeo was great and he dealt with the issue perfectly. He is a superstar and Chris C is a real jerk. I would love to know why he acted like that. I never complain about things, but this one deserves it. He ruined my day with that terrible attitude. I gave him one star because I couldn't give him a half star. More

by khellebrand Verified Customer Verified Customer

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CFCJDR I trust them to take care of all my vehicles service needs done right and professionally handled. service needs done right and professionally handled. More

by DENNIS.ZECCA Verified Customer Verified Customer

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Great Service every time I take my car in for maintenance. Staff is always friendly and helpful. maintenance. Staff is always friendly and helpful. More

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Service writer was very helpful! But depended on email and text notifications to communicate. I was waiting for 3 hours. I text the number provided for an update. Was told after a fe But depended on email and text notifications to communicate. I was waiting for 3 hours. I text the number provided for an update. Was told after a few minutes that an email had been sent. I still today have not received that email. I went to his desk and waited to see him for 15 more minutes. Just to have him send it to me in a text. Just a 20 yard walk to the waiting area, telling me what needs to be done. Would have been nice and possibly completed it earlier. Personal experience is better and easier to understand for me in my 70’s. More

by Ohiostreetprinter Verified Customer Verified Customer

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The dealership is always clean and maintained. Service advisors have always been easy to deal with. Service advisors have always been easy to deal with. More

by altglenn56 Verified Customer Verified Customer

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Love this place always explain everything to u and they have great customers, very comfortable waiting area. have great customers, very comfortable waiting area. More

by tomekacarter31 Verified Customer Verified Customer

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Scott I’m sales was awesome, took care of all my needs and questions. Thank you! and questions. Thank you! More

by Jacob E Verified Customer Verified Customer

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I have been coming to the service garage for almost 10 years for service on my car and always felt welcomed and was informed of what is needed to be done and I never was pressured into doing more. I love years for service on my car and always felt welcomed and was informed of what is needed to be done and I never was pressured into doing more. I love the service garage and will continue to keep coming here, Chris was great (services Advisor). More

by slchris01 Verified Customer Verified Customer

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Very nice good service very attentive salesman and personal also good selection and many things personal also good selection and many things More

by ricardofrancos13 Verified Customer Verified Customer

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Service department is great. They get me in and out right away. Overall great experience. They get me in and out right away. Overall great experience. More

by DJAllenA Verified Customer Verified Customer

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