Chris Carnahan | Page 2

I paid a deposit on a car and made arrangements coming from out-of-state to pickup the car. After negotiating a deal and paying a deposit, they sold the vehicle out from under me. Unethical and shady bu from out-of-state to pickup the car. After negotiating a deal and paying a deposit, they sold the vehicle out from under me. Unethical and shady business practices. More

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The buying process was very easy and streamlined. Chris was very helpful and was able to describe all the features of the car. He may sure my daughter was comfortable with every aspect of the car a Chris was very helpful and was able to describe all the features of the car. He may sure my daughter was comfortable with every aspect of the car and its features before we left. More

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I had a totally amazing and spectacular experience. Awesome and friendly staff. Got me in and out very quick. Awesome and friendly staff. Got me in and out very quick. More

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Everyone was nice and we had a great experience buying two new vehicles for our family. two new vehicles for our family. More

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Chris was very helpful in getting me the deal I was looking for. He was knowledgeable and explained the features of the car. I got all that I was looking for in my car looking for. He was knowledgeable and explained the features of the car. I got all that I was looking for in my car More

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Had an excellent experience at Keffer. They were able to get me the car I wanted. Professional, helpful staff. Answered all of my questions and provide great customer service. They were able to get me the car I wanted. Professional, helpful staff. Answered all of my questions and provide great customer service. More

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Enjoyed working with Chris and we appreciated the management working with us to make the car work for us. management working with us to make the car work for us. More

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Reasonable and attentive. Did not feel pressured. Much better experience than I received at a competing local dealership. Did not feel pressured. Much better experience than I received at a competing local dealership. More

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Very Smooth transaction. The process of purchasing new car and trade in was very easy. The process of purchasing new car and trade in was very easy. More

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I had extreme anxiety. I had not bought a car in 20 years. I researched for months. I never impulse buy. The general manager and Chris were fair and worked with me. They are I had not bought a car in 20 years. I researched for months. I never impulse buy. The general manager and Chris were fair and worked with me. They are both likable, not pushy. They made the initial process smooth.Chris showed me how to use the technology. I do have suggestions. When leaving customers, explain where you’re going, what’s happening, what’s the process they can expect. Explain what’s is consuming the customers time. People like and need to be informed. It shows professionalism, respect for the customer and helps decrease anxiety. I was there appx 4 hours. By the time I was signing paperwork I was reconsidering buying the car. Anxiety increases without an outlet. I almost walked out in the last 10 minutes. The warranties- if you want people to buy those, don’t put them in the hot seat. Give them options to consider after purchase option to buy them at discounted rates. People who put 20,000 grand down on a 40,000 car can afford to buy afterwards if you give them the option after they have time to consider it. More

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