Chris Fanella | Page 13

Great service director. Thorough on repairs. Accommodating with loaner when car in shop for some days. Even though I am not a regular they make you feel important. Thorough on repairs. Accommodating with loaner when car in shop for some days. Even though I am not a regular they make you feel important. More

by egmon Verified Customer Verified Customer

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They spoke to me rudely and disrespectfully. They didn't offer solutions to many of my car's problems. With their nonchalant attitude, they haven't even fixed my car for a few weeks. When I cont They didn't offer solutions to many of my car's problems. With their nonchalant attitude, they haven't even fixed my car for a few weeks. When I contacted them, they repeatedly hung up the phone in my face. Even the supervisor is acting nonchalant. It turns a blind eye to the disrespectful behavior of its own staff. I will report them to the government agency as soon as possible. And I'm going to send a complaint to the BBB. I don't recommend anyone to buy lincoln cars after their lincoln service experience. I'm not the only one having these problems. Many Lincoln owners suffer from these problems in my friends, and certainly no one recommends the Highland Park Lincoln service More

by Kaya Verified Customer Verified Customer

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Great people to do business with. Always honest for good advice. Always very knowledgeable staff. Always recommend them over every where else I have been. Always honest for good advice. Always very knowledgeable staff. Always recommend them over every where else I have been. More

by CHRIS.FANELLA Verified Customer Verified Customer

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Since purchasing the car in 2009 it has always been serviced at HP FORD. They do for service awesome work. Iwould never take my car any where esle for service! serviced at HP FORD. They do for service awesome work. Iwould never take my car any where esle for service! More

by CAF04062000 Verified Customer Verified Customer

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Staff very helpful especially Chris, the manager of the service center. He is hands on and so responsive to any situation that arises service center. He is hands on and so responsive to any situation that arises More

by Carol Verified Customer Verified Customer

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On time. Super friendly and available to answer all my questions. will definitely use this service again. Super friendly and available to answer all my questions. will definitely use this service again. More

by JOAO.MONTEIRO Verified Customer Verified Customer

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Thanks for your service but you guys have charged me double $83and91 for one service I don’t know why can you explain for me please. double $83and91 for one service I don’t know why can you explain for me please. More

by kasahunlamiso Verified Customer Verified Customer

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Went to Ford Dealer in Chicago who charged me TWO successive diagnostic fees that included removing the driver’s seat to solve an airbag issue. I declined the service and went to Highland Park Ford. successive diagnostic fees that included removing the driver’s seat to solve an airbag issue. I declined the service and went to Highland Park Ford. They identified and fixed the problem, which was with the passenger seat belt, for less money that the first diagnostic fee the other dealer wanted to charge me. I think the Chicago dealer was scamming me, but the good news is that I now trust Highland Park Ford. Longer drive, but well worth it. More

by Ronniedjr Verified Customer Verified Customer

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First appointment took more time to fix my suv ,Chris was very helpful and worked with frank and get my suv fixed great team work with service and got me back on the road thank you I will take my suv back very helpful and worked with frank and get my suv fixed great team work with service and got me back on the road thank you I will take my suv back there a gain in the future More

by raed.banisalman Verified Customer Verified Customer

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Great people ! Very friendly and they know what they're doing !! I recommend them highly Very friendly and they know what they're doing !! I recommend them highly More

by nannagabella Verified Customer Verified Customer

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