Chris Freibauer
Chris Freibauer at Ray Chevrolet

Chris Freibauer | Page 3

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
274 Reviews
4.8

274 Reviews

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274 Reviews of Chris Freibauer

June 14, 2025

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Employee Rating

Took a week to get my truck back. I was promised my truck Friday never happened because they knew dam well they don't get parts delivered on Friday and Monday. Then I was promised the More

by norbpinky
Service Price Transparency
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Recommend Dealer
Yes
Jun 15, 2025

Ray Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 08, 2025

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Kyle was great! Fixed problem and very friendly. Would definitely recommend him to others I know More

by kathdun84
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Recommend Dealer
Yes
Jun 08, 2025

Ray Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 04, 2025

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TJ Burke took care of our maintenance needs. Always good experience with the Ray Chevy maintenance department. More

by BANASE
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Recommend Dealer
Yes
Jun 04, 2025

Ray Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 02, 2025

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Ray Chevy has a well managed service department with a service staff that goes out of their way to make sure you’re being taken care of. I have bought my last 3 cars from Ray and would highly recommend t More

by JIMBOK007
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Recommend Dealer
Yes
Jun 02, 2025

Ray Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ray Chevrolet, we look forward to having you as a valued customer for many years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 28, 2025

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Always professional in every interaction we’ve had. Also, timely responses for wait times and updates. More

by gregoryjosephmeyer
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Recommend Dealer
Yes
May 28, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 15, 2025

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There was really good customer service and they would always be available to answer any questions. More

by mtighe1
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Recommend Dealer
Yes
May 15, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 12, 2025

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Transaction went smooth enough and the office and service department went out of their way to provide excellent service. Would do business with them again. More

by rhynem
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Recommend Dealer
Yes
May 12, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 10, 2025

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Schedule appointment times that run an hour to an hour and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Wor More

by spaceroy
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Recommend Dealer
No
May 14, 2025

Ray Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

April 19, 2025

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During fifteen years of visits to Ray Chevrolet in Fox Lake IL, each person has ALWAYS been very helpful, courteous, and friendly. The service department has been consistently knowledgeable and reliable More

by Dean M
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Recommend Dealer
Yes

Other Employees Tagged: James, the car porter, is a perfect driver

April 19, 2025

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Great service luis very understand my fustration abaout the silverado problems and friendly and explain everything thankyou More

by ALBA.GERA2014
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Luis Rivera

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