Chris Freibauer
Chris Freibauer at Ray Chevrolet

Chris Freibauer | Page 3

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
270 Reviews
4.8

270 Reviews

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270 Reviews of Chris Freibauer

May 28, 2025

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Employee Rating

Always professional in every interaction we’ve had. Also, timely responses for wait times and updates. More

by gregoryjosephmeyer
Service Price Transparency
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Recommend Dealer
Yes
May 28, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 15, 2025

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There was really good customer service and they would always be available to answer any questions. More

by mtighe1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 15, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 12, 2025

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Employee Rating

Transaction went smooth enough and the office and service department went out of their way to provide excellent service. Would do business with them again. More

by rhynem
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 10, 2025

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Employee Rating

Schedule appointment times that run an hour to an hour and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Wor More

by spaceroy
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Recommend Dealer
No
May 14, 2025

Ray Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

April 19, 2025

Dealership Rating
Employee Rating

During fifteen years of visits to Ray Chevrolet in Fox Lake IL, each person has ALWAYS been very helpful, courteous, and friendly. The service department has been consistently knowledgeable and reliable More

by Dean M
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Recommend Dealer
Yes

Other Employees Tagged: James, the car porter, is a perfect driver

April 19, 2025

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Great service luis very understand my fustration abaout the silverado problems and friendly and explain everything thankyou More

by ALBA.GERA2014
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Luis Rivera

April 17, 2025

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Employee Rating

When my husband and I had work done on our van this past week, the Service Advisor was very courteous We were very happy with the results. More

by joeczep
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Recommend Dealer
Yes

April 17, 2025

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We have been buying our cars for Many years at ray chevy and their service team is excellent. And the customer service ls second to none! More

by Pat
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Recommend Dealer
Yes

April 13, 2025

Dealership Rating
Employee Rating

Friendly and fast service, good people very welcoming I am always treated like a valued customer More

by rmills4192
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Recommend Dealer
Yes

April 10, 2025

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Employee Rating

I came in for an oil change and tire rotation, and you did it, with complete satisfaction. And you had coffee! More

by ABNKURT
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Recommend Dealer
Yes

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