Chris Fry | Page 3

Jeremy Franklin Mitsubishi of Kansas City responded

Angele3385, thank you for taking the time to leave us a review! We’re glad to hear that our team was helpful, clearly explained how the payments work, and made the experience encouraging for you. That’s exactly what we aim for. We truly appreciate your trust and look forward to working with you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Jzahntersr, thank you for sharing your feedback! We’re glad to hear that you’re happy with your purchase and that your overall experience was a good one. We appreciate your patience as we complete the remaining repairs — our team is committed to making sure everything is taken care of to your satisfaction. If you need anything in the meantime or have any questions, please don’t hesitate to reach out. We’re here to help!

Jeremy Franklin Mitsubishi of Kansas City responded

Jgood2, thank you so much for your wonderful review! We’re thrilled to hear that our service team continues to deliver fast, efficient, and accurate service for you. That’s exactly the level of care we strive to provide every visit. We truly appreciate you choosing Jeremy Franklin Mitsubishi and look forward to serving you again next time!

Jeremy Franklin Mitsubishi of Kansas City responded

Kblewett79, thank you so much for sharing your experience! We’re thrilled to hear that you felt truly listened to and supported during your visit. Our team’s goal is always to understand each customer’s needs rather than push a vehicle that isn’t the right fit. We appreciate you choosing us and are glad we could make your car-buying experience a positive one. If you ever need anything in the future, we’re here to help!

Jeremy Franklin Mitsubishi of Kansas City responded

Anonymous Mitsubishi owner, thank you for sharing your concerns. We’re truly sorry to hear about the trouble you experienced, and we understand how frustrating a vehicle malfunction can be—especially with a new purchase. We do want to clarify our approach. Our service team followed the standard diagnostic procedures recommended by the manufacturer, which includes reading all fault codes and running the associated tests to determine the root cause. In this case, the code indicated a condition that can occur intermittently, even on new vehicles, and the system passed all follow-up checks with no mechanical failures detected. If our team said “it happens,” the intention was to reassure you that this type of fault can occur temporarily and is not typically a sign of a larger issue—not to dismiss your concern. That said, we never want any customer to feel like we didn’t go far enough. If the issue reoccurs or if you’d like us to perform a more extensive diagnostic review, our team would be more than happy to do so at no cost. Your safety and peace of mind matter to us, and we are committed to making sure your vehicle is performing exactly as it should. Please contact us directly so we can schedule a deeper inspection and make this right for you.

Jeremy Franklin Mitsubishi of Kansas City responded

Quirkc03, thank you for the wonderful review! We’re thrilled to hear that you experienced a no-pressure, smooth process and felt welcomed and respected throughout your visit. That’s exactly the kind of environment we work hard to provide for every customer. We appreciate you choosing us and look forward to assisting you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Ret4ket, thank you for taking the time to share your feedback. We’re glad to hear that your initial experience with us was positive, but we’re sorry to learn that things didn’t continue at the same level afterward. We always aim to provide consistent, high-quality service — including in our detailing department — and we regret that we fell short of your expectations. We’d appreciate the opportunity to make things right. Please reach out to our management team so we can address your concerns directly and ensure your vehicle receives the level of care you deserve. Thank you for bringing this to our attention and for giving us the opportunity to improve.

Jeremy Franklin Mitsubishi of Kansas City responded

MissionaryFranklin, thank you for sharing your experience! We’re thrilled to hear that Chris Fry provided you with such excellent service and took great care of you. He truly goes above and beyond for our customers, and we’ll be sure to pass along your kind words. We appreciate you choosing Jeremy Franklin Automotive and hope you’re enjoying your new vehicle!

Jeremy Franklin Mitsubishi of Kansas City responded

Nelsonchristye, thank you for your kind review! We’re so glad to hear that you had a great experience and that our team was able to take good care of your service needs in a timely and professional manner. We truly appreciate your feedback and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Jamesatkins780, thank you so much for your kind words! We’re thrilled to hear that our team was pleasant, understanding, and able to answer all your questions. Providing knowledgeable and attentive service is always our goal, and we’re glad to know you had a great experience with us. We appreciate your support and look forward to working with you again in the future!