Chris Fry | Page 2

Jeremy Franklin Mitsubishi of Kansas City responded

Timakahart, thank you for sharing your experience! We’re thrilled to hear that Manny was able to guide you through the process with patience and clarity, making sure you understood everything about your purchase. Providing a helpful and stress free experience is exactly what we strive for. We truly appreciate your business and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Chrisbranham6619, thank you for the kind words! We truly appreciate you taking the time to share your experience. Providing a down-to-earth, no-pressure, and honest environment is very important to us, and it means a lot to know that you have earned our trust. We’re grateful for the opportunity to work with you and look forward to helping you again in the future.

Jeremy Franklin Mitsubishi of Kansas City responded

Ms.Williams, thank you so much for this heartfelt review! We’re truly grateful for your continued trust and loyalty. Our entire team works hard behind the scenes to create a smooth experience, and we’re thrilled to hear that Deon made such a lasting impression. He truly represents the level of care and dedication we strive to provide. Knowing that our dealership feels like home to you means the world to us. We look forward to welcoming you back again and again, and we’ll always be here when you need us.

Jeremy Franklin Mitsubishi of Kansas City responded

Dallasgerm, thank you for your kind review! We’re happy to hear that our team was able to help you find a vehicle that perfectly suited your needs. Providing personalized, helpful service is always our goal. We truly appreciate your business and look forward to assisting you again in the future. Enjoy your new car! 🚗

Jeremy Franklin Mitsubishi of Kansas City responded

J.Jomwe, thank you for your kind words! We’re happy to hear you experienced quick, friendly service and that our team worked together to help you get into a great vehicle at a good price. At Jeremy Franklin Automotive, we pride ourselves on making the car-buying process smooth and welcoming from start to finish. We truly appreciate your business and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Angele3385, thank you for taking the time to leave us a review! We’re glad to hear that our team was helpful, clearly explained how the payments work, and made the experience encouraging for you. That’s exactly what we aim for. We truly appreciate your trust and look forward to working with you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Jzahntersr, thank you for sharing your feedback! We’re glad to hear that you’re happy with your purchase and that your overall experience was a good one. We appreciate your patience as we complete the remaining repairs — our team is committed to making sure everything is taken care of to your satisfaction. If you need anything in the meantime or have any questions, please don’t hesitate to reach out. We’re here to help!

Jeremy Franklin Mitsubishi of Kansas City responded

Jgood2, thank you so much for your wonderful review! We’re thrilled to hear that our service team continues to deliver fast, efficient, and accurate service for you. That’s exactly the level of care we strive to provide every visit. We truly appreciate you choosing Jeremy Franklin Mitsubishi and look forward to serving you again next time!

Jeremy Franklin Mitsubishi of Kansas City responded

Kblewett79, thank you so much for sharing your experience! We’re thrilled to hear that you felt truly listened to and supported during your visit. Our team’s goal is always to understand each customer’s needs rather than push a vehicle that isn’t the right fit. We appreciate you choosing us and are glad we could make your car-buying experience a positive one. If you ever need anything in the future, we’re here to help!

Jeremy Franklin Mitsubishi of Kansas City responded

Anonymous Mitsubishi owner, thank you for sharing your concerns. We’re truly sorry to hear about the trouble you experienced, and we understand how frustrating a vehicle malfunction can be—especially with a new purchase. We do want to clarify our approach. Our service team followed the standard diagnostic procedures recommended by the manufacturer, which includes reading all fault codes and running the associated tests to determine the root cause. In this case, the code indicated a condition that can occur intermittently, even on new vehicles, and the system passed all follow-up checks with no mechanical failures detected. If our team said “it happens,” the intention was to reassure you that this type of fault can occur temporarily and is not typically a sign of a larger issue—not to dismiss your concern. That said, we never want any customer to feel like we didn’t go far enough. If the issue reoccurs or if you’d like us to perform a more extensive diagnostic review, our team would be more than happy to do so at no cost. Your safety and peace of mind matter to us, and we are committed to making sure your vehicle is performing exactly as it should. Please contact us directly so we can schedule a deeper inspection and make this right for you.