Chris Otto | Page 12

Rather happy with the process I appreciated the process. We were an educated customer, and didn't feel underestimated by the salesman. Exchange emails with Chris Otto a few times I appreciated the process. We were an educated customer, and didn't feel underestimated by the salesman. Exchange emails with Chris Otto a few times without pressure. Negotiation was quick and equitable. More

by BILLDOW47 Verified Customer Verified Customer

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Great! Our experience with Otto Cadillac was great. Our communication was mainly with Justin Iwanos. From calling the dealership to inquire about a car on Our experience with Otto Cadillac was great. Our communication was mainly with Justin Iwanos. From calling the dealership to inquire about a car on the lot which we found on their website to setting up the test drives and finally making the purchase, Justin spent a couple of hours with us when we visited the dealership, he made sure all our needs were met and answered all our questions. We also worked with Ian Maher via telephone and e-mail for financial matters and to arrange the pickup date. Ian always responded to e-mail in a timely manner. We are not from the Albany area, but felt that working with this dealership was well worth the drive and would go back there for future purchases. We would also recommend this dealership to family and friends. Friendly, professional staff... they made us feel very comfortable. More

by MGFENTON2 Verified Customer Verified Customer

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wonderful and very informative Top quality personnel from top to bottom. Extremely knowledgeable and helpful in explaining the new vehicle to us. Very patient. Made sure everything Top quality personnel from top to bottom. Extremely knowledgeable and helpful in explaining the new vehicle to us. Very patient. Made sure everything was understood More

by HWWALSH Verified Customer Verified Customer

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The Very Best! What an amazingly good dealership! My wife & I experienced a manifold problem on Rt 87. Somehow we made our way to Otto Cadillac. The noise was louder What an amazingly good dealership! My wife & I experienced a manifold problem on Rt 87. Somehow we made our way to Otto Cadillac. The noise was louder than a helicopter. As we pulled up, people came running out and welcomed us like we were family! They had us in a Loaner and back on the road in thirty minutes. I can't say enough good things about them. The level of service & good treatment we received at Otto Cadillac is purely unprecedented! Otto Cadillac is the best! More

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Excellent service I was impressed with the promptness and quality of service. Everyone I met was courteous and friendly. I would recommend this dealership very highly. I was impressed with the promptness and quality of service. Everyone I met was courteous and friendly. I would recommend this dealership very highly. I had no problems with my service visit. More

by DHIBNER Verified Customer Verified Customer

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Purchase of SRX Great experience, never knew buying a car could be enjoyable. No stress was involved at all. But the little paint dings on hood and tailgate are no Great experience, never knew buying a car could be enjoyable. No stress was involved at all. But the little paint dings on hood and tailgate are not repaired satisfactory. It would have been better to leave them alone. The ding on the door was repaired perfect. Car fax, showed 2 owners and car was advertised a one owner, did not see car fax until purchase was completed and the SRX was home in the garage. That was a little deceptive and I’m sure the one owner was part of the selling price. Service department was friendly as well as the business manager. Very professional experience More

by RBAZAAR Verified Customer Verified Customer

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Love My New SRX From the moment I called to see if the SRX was still in stock, to the test drive and the purchase, the staff (and the owner, Chris Otto) were very cou From the moment I called to see if the SRX was still in stock, to the test drive and the purchase, the staff (and the owner, Chris Otto) were very courteous and wonderful to deal with. Thank you for making my experience of buying a vehicle enjoyable. More

by L Gendron Verified Customer Verified Customer

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Good experience , staff was helpful and did everything they said they would, I was and out of state buyer which has some added challenges but the staff worked through , staff was helpful and did everything they said they would, I was and out of state buyer which has some added challenges but the staff worked through them and I was able to leave with the car Declan and Ian work on issues to move the sale forward thanks to everyone there. Bill More

by jordan242003 Verified Customer Verified Customer

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Salesman was very helpful. So far our experience has been nothing but positive. Our salesman, Steve, was very patient with us in learning all the different buttons as we are old So far our experience has been nothing but positive. Our salesman, Steve, was very patient with us in learning all the different buttons as we are older and not great with technology. More

by NOELEES Verified Customer Verified Customer

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Great job by all I was totally impressed with the easy of this transaction. Made my wife feel completely comfortable. When another dealership sent me away, I was welco I was totally impressed with the easy of this transaction. Made my wife feel completely comfortable. When another dealership sent me away, I was welcomed by Otto. I live more then an hour away and would drive twice that to do business again.. More

by TMC0208 Verified Customer Verified Customer

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