Chris Ruiz
Chris Ruiz at Forest City Honda

Chris Ruiz | Page 20

Service Department Manager

Forest City Honda

284 Daniel Road
Forest City, NC 28043

Contact Me
4.8
241 Reviews

Hello. My name is Chris Ruiz. My passion of helping people led me to the automotive repair industry starting in 1993 and I've been in this industry ever since. I started working for Honda in early 2002. In my experience, Honda is the best car company in the world. I've been a Honda Service Manager for the last 20 years. I am married to my wonderful wife of 9 years. We like to spend our time with family and friends. We love spending time with our 2 four-legged children. We have a 65 pound female Flat Coated Retriever (Bear) and her partner-in-crime, our 11 pound female Malti-Poo (Khloe). Believe it or not, the little one runs the house, not the big one!!! We love travelling and cheering on my favorite college football Team, the West Virginia Mountaineers!!!

Dealership Experience

9 yrs, 4 mos

Industry Experience

32 yrs, 11 mos

Specialties & Trainings

100% CERTIFIED HONDA SERVICE MANAGER

4.8

241 Reviews

Write a Review

241 Reviews of Chris Ruiz

April 19, 2021

Dealership Rating
Employee Rating

It seems the work was done properly. However, waiting over 30 minutes is too much, for an oil change. The waiting area was filthy. It never has been this bad in the past. Also, the cost of an oil change More

by p_simpson28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angela Conner

Apr 20, 2021

Forest City Honda responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free reach out to Chris Ruiz, with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Apr 20, 2021

Forest City Honda responded

Please give Chris Ruiz a call so we can see how to help you 828-286-2614.

Apr 20, 2021

p_simpson28 responded

I would expected more than a standard Email when a customer was not pleased.

Apr 20, 2021

p_simpson28 responded

They can call me.

April 19, 2021

Dealership Rating
Employee Rating

forest city Honda was fast and friendly I was in and out in less then an hour. I’ve never been disappointed with their service. The whole staff works very well with each other. More

by BELLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Soares , Chris Nolen

Apr 20, 2021

Forest City Honda responded

Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

April 01, 2021

Dealership Rating
Employee Rating

I’ve bought multiple cars from them and I have them all serviced there. Friendly and thorough both in parts department and in service. Thanks guys! More

by queen770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall, Chris Soares, Kenya Hamilton, Carrie Clubb , Chris Nolen, Dennis Warlick

Apr 02, 2021

Forest City Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

March 21, 2021

Dealership Rating
Employee Rating

I was looking at cars on a Sunday afternoon when Rebecca was riding through the lot and stopped to introduce herself to me. I went back on Monday to look at the car I was interested in. Rebecca was the fir More

by renebrowning69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angela Conner, DARREN STREET, Rebecca Millette

Mar 22, 2021

Forest City Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

March 19, 2021

Dealership Rating
Employee Rating

I drove 24 miles (round trip) and 2 hours of my time for nothing! Goal was to see about new tires. Told tires not available! More

by HDSAUL
Customer Service
Recommend Dealer
No

Other Employees Tagged: Gerber Collins, Chris Nolen

Mar 19, 2021

Forest City Honda responded

Thank you for the candid feedback on your experience. Please give Kurt Waters, the parts manager a call at 828-286-2614 to discuss your issue further.

March 16, 2021

Dealership Rating
Employee Rating

There is no drama when I visit Forest City Honda. I tell them what I want fixed and serviced and they fix and service those things. They are friendly and the waiting room is comfortable. More

by JonStonecash
Recommend Dealer
Yes
Mar 16, 2021

Forest City Honda responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

March 08, 2021

Dealership Rating
Employee Rating

This dealership is amazing and my salesperson (Demetrius) was excellent!!! They found me the exact car I wanted at a great deal! I highly recommend. More

by JPHILBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnny Lopez, Wendy Wall, Chris Soares , Angela Conner, Mickey Digh, Chris Nolen, DARREN STREET

Mar 09, 2021

Forest City Honda responded

Thank you so much for taking the time to leave us a rating.

March 01, 2021

Dealership Rating
Employee Rating

Chris was very upfront with the services I need on my vehicle that I was not planning to have on my vehicle. He provided a list along with prices so I can plan for the future. He also explained how the w More

by VOLSYEAR45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2021

Forest City Honda responded

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Forest City Honda.

February 26, 2021

Dealership Rating
Employee Rating

In and out very quickly ease of service and parts and very friendly and helpful staff, definitely recommend to others and will visit again for sure! More

by Robbie Stahr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall, Chris Soares, Carrie Clubb , KURT WATERS

February 26, 2021

Dealership Rating
Employee Rating

All are amazing, and great environment. Staff is very friendly and quick to help. I would definitely recommend the place to others. A personal thank you to all. More

by night_rain70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alana Neal, Wendy Wall, Carrie Clubb, Al Neal, Al Neal , Gerber Collins, Caitlin Lail, Dennis Warlick, KURT WATERS

Feb 26, 2021

Forest City Honda responded

Thanks so much for giving us your take on how we are doing. We're glad that customers are having a great experience at Forest City Honda!

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