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Chris Tompkins

Overview Reviews (40)

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Chris Tompkins

Chris Tompkins | Page 4

Sales and Leasing Consultant

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.4

40 Reviews

Overview Reviews (40)

4.4

40 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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40 Reviews of Chris Tompkins

May 06, 2022

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Employee Rating

The salespeople were extremely nice and friendly. It was a vast difference then other car dealerships we have been too. Highly recommend to everyone. It was a vast difference then other car dealerships we have been too. Highly recommend to everyone. More

by Lynnkeil886

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rob Zabel, Michael Rutherford

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May 09, 2022 -

Fred Martin Superstore responded

Thank you for your business and this review, Lynn. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

April 29, 2022

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Just purchased my 5th vehicle from Fred Martin. This will also be my last from them. I purchased a 2019 RAM without a warranty. I was offered the extended warranty at a cost of over $1000. All the This will also be my last from them. I purchased a 2019 RAM without a warranty. I was offered the extended warranty at a cost of over $1000. All the other vehicles I could add it to my loan, but since this time they wouldn't work with me on lowering the cost. I couldn't add it to the loan this time, so here I am driving a vehicle without a warranty. Guess I should have bought the vehicle from Ganley Ford down the road. More

by BURGERJOCK7803

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

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May 03, 2022 -

Fred Martin Superstore responded

Hi, we are sorry to hear your recent experience here with us was less than positive, and have forwarded your review to management to look into the situation, however we do not have a record of your visit under your username. If you could please email us at fmcares@fmcars.com or give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit, we would be happy to assist you further and look into the situation. Thank you.

May 03, 2022 -

BURGERJOCK7803 responded

My purchase was under my legal name, not my username. I called and was going to return the vehicle but was informed since I returned home to Kansas it was over the 1000 miles allowed. I signed the papers rejecting the extended warranty because of not having the money to purchase it out of pocket. As stated previously all my other vehicles it was allowed in the loans from the bank. Fred Martin should and could have reduced the price of the vehicle by $1200 to allow for the warranty. I will never recommend or purchase another vehicle from this company.

April 24, 2022

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Low pressure sales they will work with you confident that you'll leave in the car you want great place bought 3 from them and counting you'll leave in the car you want great place bought 3 from them and counting More

by SBKSALTZ

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Trissel, Rob Zabel , Nick Shook, Jordan Smith, Justin Swarm, Colton Terepka, Alex Wiandt, Amber Williams, Jeremy Wootan

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Apr 25, 2022 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

February 19, 2022

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This dealership will bend over backwards and work for you to get you a deal on the car you want. They make impossible possible when everyone else told us no Chris Tompkins and Lisa Allison and Curt said yes to get you a deal on the car you want. They make impossible possible when everyone else told us no Chris Tompkins and Lisa Allison and Curt said yes and made the deal of a lifetime. More

by Anthony3831

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lisa Allison

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Feb 20, 2022 -

Fred Martin Superstore responded

Thank you, Anthony! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

December 03, 2021

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I went to Fred Martin to get the truck I wanted. Other dealers tried to sell me what they wanted me to have. I would most definitely deal with Fred Martin again. dealers tried to sell me what they wanted me to have. I would most definitely deal with Fred Martin again. More

by JJ2BIRD

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Dec 05, 2021 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Chris and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

November 16, 2021

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Employee Rating

Chris immediately was very unfriendly, very rude and hostile and showed no respect at all hostile and showed no respect at all More

by Sultan Tayeh

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Alexander Bahas

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Nov 22, 2021 -

Fred Martin Superstore responded

Hi Sultan we are sorry to hear your recent experience with us was less than positive. We have forwarded your review to management to look into the situation. If you have any question or concerns regarding your visit you can give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit. Thank you.

November 11, 2021

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They have a huge selection of vehicle to choose from. Chris was a fantastic salesman Chris was a fantastic salesman More

by Shanelle

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Nov 10, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, Shanelle, your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

October 07, 2021

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Communication is horrible haven’t had vehicle even 2 weeks yet and already put 500 into it because the inspection didn’t notice brakes at 3% and marked them good. All but one tire out of balance but mar weeks yet and already put 500 into it because the inspection didn’t notice brakes at 3% and marked them good. All but one tire out of balance but marked good. More

by JASON.GRAHAM1

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

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Oct 12, 2021 -

Fred Martin Superstore responded

Hi Jason, we are sorry your recent experience with us was less than positive. We have forwarded you review to management to look into the situation. Our team has attempted to contact you. We would like to get you in and assist you further. Please give our service department a call at 330-753-4444 and ask to speak with Service Advisor Dale. Thanks!

Oct 12, 2021 -

JASON.GRAHAM1 responded

I don’t know what number you are calling but I have not received one phone call since I bought the car from you. And when I did try to call all I got was a rude response and blame being put back on me.

July 10, 2021

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My first car buy was extremely awesome,but my recent buy for my son was awful, upsetting, uneventful,angry, experience that I'm still dealing with now for my son was awful, upsetting, uneventful,angry, experience that I'm still dealing with now More

by tsalmonski

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jeff Dowdall, Dean Marco

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Jul 12, 2021 -

Fred Martin Superstore responded

We are sorry to hear you had a negative experience and have forwarded your review to management to look into the situation. We do apologize for the issues with your son's vehicle and it looks like our team is currently assisting you. If you have any questions or concerns, do not hesitate to give us a call at 330-753-4444 and ask to speak with your service advisor or service manager. You can also email us at fmcares@fmcars.com. Thank you..

April 07, 2021

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Everyone there was very kind and helpful. They got me in and approved for what I wanted all in the same day. They have wonderful warranties that is a lifetime. and approved for what I wanted all in the same day. They have wonderful warranties that is a lifetime. More

by trrivers4

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Trissel , Jeff Dowdall, Brittany Taylor

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Apr 08, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team