Christian Diaz | Page 8

The work they did on the car was very well done. I did have to call multiple times to figure out when I would get my car back, I had to be very proactive in checking and making sure something was h I did have to call multiple times to figure out when I would get my car back, I had to be very proactive in checking and making sure something was happening because they never gave me a call back. When I got to speak with someone who knew what was going on, it was much better. More

by RYCHARD Verified Customer Verified Customer

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I bought my 2023 Hyundai Sante Fe in June of this year. Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, t Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, they let me borrow another car until it got it back. Within a week of having it back, I experienced the issue again and made an appointment to go with the technician on a drive to do it in front of them. Tim (the technician) was AMAZING!! He stayed with me for almost 30-40 minutes driving around to help recreate the issue. He reassured me that he believed me and was willing to keep going until it happened for us both. We finally went back to the dealership service and it happened right in front of their garage doors! He immediately got out his equipment and looked for the problem. Unfortunately nothing showed up on his iPad, but he was not undetermined! He saw the issue in front of him and soldiered on! His manager (Christian Diaz) and him put their heads together and found a software patch that went under the radar and tried that. Fortunately, it was the fix! My car has driven beautifully since then! The Hyundai Lithia team has been wonderful since I first purchased this car a month ago. The sales person, Owen Luke, didn't put any pressure on us and talked to me (and not my husband) because he knew I was the one who was getting this car. He made sure that when I came back with the issues that I would be taken care of and it would be fixed, no matter how long it took. The sales manager, Anthony Mingus, made sure when we were still trying to figure out what was wrong with the car that I had another car to drive for those two weeks. Finally, the service staff: Brandon Rose, Christian Diaz, and Tim (name not listed on their website, but the technician) were incredible. They listened, and although we were looking for a needle in a haystack, believed me throughout the whole process. I teach middle school students about business and customer service at a local school and these gentlemen showed what customer service should be about. They gave me the benefit of the doubt and they stuck with me until we were able to find the issue. Thank you Lithia Hyundai. You are truly my forever dealership! More

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Communication was excellent as well as timeliness. Very helpful in making sure needed repairs were affordable and manageable. Very helpful in making sure needed repairs were affordable and manageable. More

by TamiT49 Verified Customer Verified Customer

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Anchorage Hyundai Lithia provides great service and wonderful assistance in helping me maintain my vehicle! wonderful assistance in helping me maintain my vehicle! More

by Nachos Verified Customer Verified Customer

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They are the best for customer service, and I always get the best treatment. They answer all my questions and always make sure I'm taken care of. the best treatment. They answer all my questions and always make sure I'm taken care of. More

by MandyE Verified Customer Verified Customer

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They were very helpful and the customer service was top notch. They took care of me and my vehicle. notch. They took care of me and my vehicle. More

by EMILY.PHIPPS Verified Customer Verified Customer

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very helpful. Christian and the team were amazing. very thankful for the service that i received at Hyundai! Christian and the team were amazing. very thankful for the service that i received at Hyundai! More

by anthony.purpero Verified Customer Verified Customer

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Lithia Hyundai you guys are awesome got my new engine installed my car runs great, at no cost to me installed my car runs great, at no cost to me More

by Wospode1 Verified Customer Verified Customer

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The maintenance scheduling has improved. Wish there weren’t long waits, I would use them more if I knew what maintenance they could do/wanted to do: Wish there weren’t long waits, I would use them more if I knew what maintenance they could do/wanted to do: More

by GOTHORSNESS Verified Customer Verified Customer

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Service dept worked very well with my roommate as i have been out of town. I’m happy to put my trust in the dept whether i’m in town or not. been out of town. I’m happy to put my trust in the dept whether i’m in town or not. More

by MOCONNELL49 Verified Customer Verified Customer

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