Christina Carson | Page 31

Staff is always knowledgeable and professional. The service has never been less than the wonderful! I appreciate the level of care that I receive during each visit. service has never been less than the wonderful! I appreciate the level of care that I receive during each visit. More

by ANGELSONLY78 Verified Customer Verified Customer

Report | Print

Just had my 60,000 mile scheduled maintenance done, they made it very easy and even supplied a loaner for me. They made it very easy and convenient made it very easy and even supplied a loaner for me. They made it very easy and convenient More

by BONEHEADTROY Verified Customer Verified Customer

Report | Print

The service department is great, I have been working with Christina since I bought my Lexus, she keeps everything up to date. I appreciate her personized service. Christina since I bought my Lexus, she keeps everything up to date. I appreciate her personized service. More

by YEEAR2 Verified Customer Verified Customer

Report | Print

The service writer is knowledgeable, understanding, and accommodates reasonable requests by the customer. The practice of a loaner vehicle without charge while your vehicle is being serviced is a unique a accommodates reasonable requests by the customer. The practice of a loaner vehicle without charge while your vehicle is being serviced is a unique additional benefit. To my knowledge Lexus is the only car company which consistently provides this feature. The service philosophy of Lexus is one of the major reasons the Lexus was purchased. More

by TGY Verified Customer Verified Customer

Report | Print

Extremely pleased with the outstanding service I receive at Lexus of Sacramento. Christina continues to amaze me with her outstanding skills and service. Lexus of Sacramento is fortunate to employ her. L at Lexus of Sacramento. Christina continues to amaze me with her outstanding skills and service. Lexus of Sacramento is fortunate to employ her. Lexus of Sacramento always goes beyond what I expect of service. More

by LCBULLARD Verified Customer Verified Customer

Report | Print

Always fast, friendly service. Customer service is stellar. Lobby is always clean and fully stocked with water, coffee or tea. Great location. Thank you, Lexus. stellar. Lobby is always clean and fully stocked with water, coffee or tea. Great location. Thank you, Lexus. More

by WAKEFIELDTRAVEL Verified Customer Verified Customer

Report | Print

Even though I had just had a service on the vehicle, there was a little lag with when starting. Sure enough, now the battery was needing replacement. I contacted Christina and she attentively schedule there was a little lag with when starting. Sure enough, now the battery was needing replacement. I contacted Christina and she attentively scheduled for a testing and confirmed the battery results. Thanks again Christina! More

by MISSYMASUDA Verified Customer Verified Customer

Report | Print

I have always been pleased with the service that I have received at this Lexus dealership. Staff is always both friendly and accommodating. A great place! received at this Lexus dealership. Staff is always both friendly and accommodating. A great place! More

by INA02949 Verified Customer Verified Customer

Report | Print

I was very happy with Christina and the service provided. I was very displeased with the way the waiting room is set up. While I waited for a loaner car, the area got more and more crowded. I stood up for I was very displeased with the way the waiting room is set up. While I waited for a loaner car, the area got more and more crowded. I stood up for a short while until I was called, but I wouldn’t have felt comfortable having to waiting in the waiting area. There is definitely not 6 feet between seats; the area should be reconfigured to avoid people being too close and face covering should be enforced. More

by KBLexusowner Verified Customer Verified Customer

Report | Print

I am saddened to let you know that my experience was terrible right from the beginning. I brought my car in because of a scratch and because the garage door clipped off the upper antennae. I waited ap terrible right from the beginning. I brought my car in because of a scratch and because the garage door clipped off the upper antennae. I waited approximately 25 minutes or more to talk with the young man who did the paperwork. I sat in the car model display room because the waiting area was crowded and several people refused to wear masks. After an hour and a half wait, I was told that there was nothing that could be done with my car and that I should take it to a body shop. I was left realizing that everyone is given the same time to bring their car in. My appointment was at 10:30 and so was everyone else’s. My car should have been looked at right away. It would only take a few minutes to see there was nothing they could do. Most disturbing however, was the lack of enforcement of mask wearing and social distancing. Why wouldn’t the chairs be spread out in the waiting area? Why are the appointments not staggered? What happened to “picking up the car from your home?” This pandemic is not over. The manager listened to several complaints about lack of masks yesterday as I overheard another complaint. I’m hoping he’s instructing the employees to reinforce rules. The young man I worked with was polite and it wasn’t his fault my car took 9one and a half hours although nothing was done. This was not the experience I was expecting. My sister’s car at Lexus in Roseville was expedient and safe. I’m hoping you’re taking the pandemic, your employees and the customer’s seriously. Sincerely, Sunny Schalansky More

by SUNNYSCHALANSKY Verified Customer Verified Customer

Report | Print