Christina Carson | Page 32

I have always been pleased with the service that I have received at this Lexus dealership. Staff is always both friendly and accommodating. A great place! received at this Lexus dealership. Staff is always both friendly and accommodating. A great place! More

by INA02949 Verified Customer Verified Customer

Print

I was very happy with Christina and the service provided. I was very displeased with the way the waiting room is set up. While I waited for a loaner car, the area got more and more crowded. I stood up for I was very displeased with the way the waiting room is set up. While I waited for a loaner car, the area got more and more crowded. I stood up for a short while until I was called, but I wouldn’t have felt comfortable having to waiting in the waiting area. There is definitely not 6 feet between seats; the area should be reconfigured to avoid people being too close and face covering should be enforced. More

by KBLexusowner Verified Customer Verified Customer

Print

I am saddened to let you know that my experience was terrible right from the beginning. I brought my car in because of a scratch and because the garage door clipped off the upper antennae. I waited ap terrible right from the beginning. I brought my car in because of a scratch and because the garage door clipped off the upper antennae. I waited approximately 25 minutes or more to talk with the young man who did the paperwork. I sat in the car model display room because the waiting area was crowded and several people refused to wear masks. After an hour and a half wait, I was told that there was nothing that could be done with my car and that I should take it to a body shop. I was left realizing that everyone is given the same time to bring their car in. My appointment was at 10:30 and so was everyone else’s. My car should have been looked at right away. It would only take a few minutes to see there was nothing they could do. Most disturbing however, was the lack of enforcement of mask wearing and social distancing. Why wouldn’t the chairs be spread out in the waiting area? Why are the appointments not staggered? What happened to “picking up the car from your home?” This pandemic is not over. The manager listened to several complaints about lack of masks yesterday as I overheard another complaint. I’m hoping he’s instructing the employees to reinforce rules. The young man I worked with was polite and it wasn’t his fault my car took 9one and a half hours although nothing was done. This was not the experience I was expecting. My sister’s car at Lexus in Roseville was expedient and safe. I’m hoping you’re taking the pandemic, your employees and the customer’s seriously. Sincerely, Sunny Schalansky More

by SUNNYSCHALANSKY Verified Customer Verified Customer

Print

we've been to your dealership for almost 20 years and we've never had a bad experience. Although I worked with everyone in service and then some, they are all top rated... we've never had a bad experience. Although I worked with everyone in service and then some, they are all top rated... More

by John Verified Customer Verified Customer

Print

Christina did a wonderful job reconnecting my iPhone to the car. Everything else went just fine. Unlike the other three visits this summer I had when they replace the fuel pump and gauge 3 times after the the car. Everything else went just fine. Unlike the other three visits this summer I had when they replace the fuel pump and gauge 3 times after the recall. More

by PKISHIDA Verified Customer Verified Customer

Print

Thanks Christina Carson for your continued assistance with my 2007 Lexus IS. Appreciate having you for all these years; nice to have consistency and understanding of me and my vehicle. with my 2007 Lexus IS. Appreciate having you for all these years; nice to have consistency and understanding of me and my vehicle. More

by MISSYMASUDA Verified Customer Verified Customer

Print

It was a pleasant visit, I was taken care of in a professional matter. I was informed about what needs to be done with my car to keep it updated Thank you all professional matter. I was informed about what needs to be done with my car to keep it updated Thank you all More

by KATALINVITALE Verified Customer Verified Customer

Print

I appreciate the professionalism, courtesy, and quality care by all Lexus of Sacramento staff. No matter who you speak to everyone is friendly and helpful. Most notably, I feel good about leaving my Lexu care by all Lexus of Sacramento staff. No matter who you speak to everyone is friendly and helpful. Most notably, I feel good about leaving my Lexus here and knowing it's in good hands. More

by SALLYZ Verified Customer Verified Customer

Print

Every time we bring our vehicles in we always treated with well... even with the mechanics we know come and greet us every time they see us... Best Service... Thank you with well... even with the mechanics we know come and greet us every time they see us... Best Service... Thank you More

by RICK.KEOMANIVONG Verified Customer Verified Customer

Print

Christina in Service is the best. Her customer service is outstanding. She explains everything in general terms, so I can understand and make a decision. Thank you! is outstanding. She explains everything in general terms, so I can understand and make a decision. Thank you! More

by Shelley Verified Customer Verified Customer

Print