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Christina Carson
383 Reviews
Dealership Experience
25 yrs
Industry Experience
25 yrs
Languages Spoken
English
383 Reviews
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383 Reviews of Christina Carson
September 21, 2020
Pretty smooth process here! Great communication by the team. Friendly customer service. Only negative was the loaner cars were dirty. The first one they offered was very dirty inside. Moved me to anot team. Friendly customer service. Only negative was the loaner cars were dirty. The first one they offered was very dirty inside. Moved me to another and that was a little better but all touch areas we still filthy. I would've thought whole Covid thing would've have kicked the clean up department in gear. More
by SCOTTLETENDRE12
Verified CustomerOther Employees Tagged: Eric Foltz
September 18, 2020
I already left a review so please see previous. I cannot really rate the people below because it’s about the situation in general. I paid way too much not to have my issue completely resolved. I paid almost really rate the people below because it’s about the situation in general. I paid way too much not to have my issue completely resolved. I paid almost 2k and you want me to pay another almost thousand dollars just to SEE why? More
by Kerry Harris
Other Employees Tagged: Nick Cruz, Tracey Cach , Joe Burton, Eric Foltz, Ryan Hansen, Mike Huttleston, Mike Huttleston, Brandy Joseph
September 18, 2020
I feel that I always get top notch service. The wait time is not excessive, and of course it m I have no cxomy choice. I always feel valued and appreciated and am treated with respect and in a profess time is not excessive, and of course it m I have no cxomy choice. I always feel valued and appreciated and am treated with respect and in a professional manner. I have no complaints. More
by ARMINKRUEGER
Other Employees Tagged: Tracey Cach
September 17, 2020
I really appreciated the service I received from Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks to her. Note: This is not a reflection on Tracey, Christina or the mechanic that worked on my car which provided excellent service. This is a comment with the person working the driveway intake who approach me when I arrived for service. He informed me that I could not talk to Christina regarding my car service and that I could not request a specific service writer and that he would assign me a service writer for my car service. I had previously talked to Tracey regarding this appointment but when I called in on Monday I was informed she was sick so I was assisted by Christina who confirmed the appointment. I don’t know if that is normal protocol but I found it rude when I was told I could not talk to Christina when in fact she assisted in procuring my service appointment when Tracey was not available due to illness. More
by SChan
Other Employees Tagged: Tracey Cach , Car Porter
September 17, 2020
Great awesome professional A super pluS plus plus service! !!!!!! ! !!!!!!!!! !!!!!! !!!!! !!!!!!!!!!!!! Outstanding staff keep up the good work I highly recommend the super service department of thi service! !!!!!! ! !!!!!!!!! !!!!!! !!!!! !!!!!!!!!!!!! Outstanding staff keep up the good work I highly recommend the super service department of this dealership More
by CCOLE50
Other Employees Tagged: Mike Huttleston, Mike Huttleston
September 17, 2020
Great dealership with friendly staffs that took care of me every time with the loaner vehicle that’s just make things so convenient. Thank you again for the great service! me every time with the loaner vehicle that’s just make things so convenient. Thank you again for the great service! More
by ROCKCODS
September 17, 2020
It almost seems staged every time I get my car serviced. I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! More
by LSETZER
Other Employees Tagged: Nick Cruz, Tracey Cach , Joe Burton, Eric Foltz
February 15, 2020
World Class Service! I’m always very pleased with my service experience at Lexus of Sacramento. Christina is my service advisor and she’s always very professional, knowle I’m always very pleased with my service experience at Lexus of Sacramento. Christina is my service advisor and she’s always very professional, knowledgable and has the communication skills to relay updates & precise repair information. I could not be more satisfied. More
by bzries
January 27, 2020
Christina is the best! Her customer service is outstanding. She's thorough when explaining the service to be done, any recommendations, and when complete. I travel from the bay area just to see outstanding. She's thorough when explaining the service to be done, any recommendations, and when complete. I travel from the bay area just to see her. More
by Shelley
January 26, 2020
15000 mile maintenance I was helped by Christina in the service department on 1/17/20 and I am extremely pleased with her assistance. I found her a very friendly and helpfu I was helped by Christina in the service department on 1/17/20 and I am extremely pleased with her assistance. I found her a very friendly and helpful person. More
by A Lee
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