Christina Carson | Page 33

I really appreciated the service I received from Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks Christina. She was able to address all my concern and accommodate me with a service appointment for that morning. Please extend my personal thanks to her. Note: This is not a reflection on Tracey, Christina or the mechanic that worked on my car which provided excellent service. This is a comment with the person working the driveway intake who approach me when I arrived for service. He informed me that I could not talk to Christina regarding my car service and that I could not request a specific service writer and that he would assign me a service writer for my car service. I had previously talked to Tracey regarding this appointment but when I called in on Monday I was informed she was sick so I was assisted by Christina who confirmed the appointment. I don’t know if that is normal protocol but I found it rude when I was told I could not talk to Christina when in fact she assisted in procuring my service appointment when Tracey was not available due to illness. More

by SChan Verified Customer Verified Customer

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Great awesome professional A super pluS plus plus service! !!!!!! ! !!!!!!!!! !!!!!! !!!!! !!!!!!!!!!!!! Outstanding staff keep up the good work I highly recommend the super service department of thi service! !!!!!! ! !!!!!!!!! !!!!!! !!!!! !!!!!!!!!!!!! Outstanding staff keep up the good work I highly recommend the super service department of this dealership More

by CCOLE50 Verified Customer Verified Customer

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Great dealership with friendly staffs that took care of me every time with the loaner vehicle that’s just make things so convenient. Thank you again for the great service! me every time with the loaner vehicle that’s just make things so convenient. Thank you again for the great service! More

by ROCKCODS Verified Customer Verified Customer

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It almost seems staged every time I get my car serviced. I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! More

by LSETZER Verified Customer Verified Customer

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World Class Service! I’m always very pleased with my service experience at Lexus of Sacramento. Christina is my service advisor and she’s always very professional, knowle I’m always very pleased with my service experience at Lexus of Sacramento. Christina is my service advisor and she’s always very professional, knowledgable and has the communication skills to relay updates & precise repair information. I could not be more satisfied. More

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Christina is the best! Her customer service is outstanding. She's thorough when explaining the service to be done, any recommendations, and when complete. I travel from the bay area just to see outstanding. She's thorough when explaining the service to be done, any recommendations, and when complete. I travel from the bay area just to see her. More

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15000 mile maintenance I was helped by Christina in the service department on 1/17/20 and I am extremely pleased with her assistance. I found her a very friendly and helpfu I was helped by Christina in the service department on 1/17/20 and I am extremely pleased with her assistance. I found her a very friendly and helpful person. More

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My sales person (Kent) and my service person (Christina) worked together to make sure the situation was handled to my satisfaction. I was very pleased with the outcome. worked together to make sure the situation was handled to my satisfaction. I was very pleased with the outcome. More

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Great service, went the extra mile I received great service from the folks at Lexus of Sacramento. The service advisors went the extra mile to check with the 3rd party warranty folks a I received great service from the folks at Lexus of Sacramento. The service advisors went the extra mile to check with the 3rd party warranty folks and was able to get it done in a timely manner. They also provided great guidance in terms of service requirements and things that were needed versus "nice-to-have". More

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Good experience I had a recall on my 08 es350, set up appointment, was given a loaner car. Easy setup and pick up of my vehicle when it was done. I’ll be back soon to I had a recall on my 08 es350, set up appointment, was given a loaner car. Easy setup and pick up of my vehicle when it was done. I’ll be back soon to get my transmission fluid changed soon. More

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